Axiom Park Hotel

Nothing not to like, very clean

The room was nice but in need of repair / deep clean in places and the floor in particular wasn't very clean. The bed was also not very comfortable but as a place to stay it served its purpose for the price

This is feedback for the hotel to improve your offer and service, not to put people off staying. On arival, we booked superior room, to include king bed, aircon and parking, which we pre checked was available, the room we were given was like a sauna, aircon didn't work and small double, and parking not available. When I went down to reception to query the room we had been allocated, he then said, oh I'll give a room with aircon! He thought we wouldnt notice and tried to fob us off with a sfandard room. The kitchenette items need checking, we had to ask for plates and mugs were chipped. Bar area in photos is not as photos, its luggage storage. Parking was a nightmare, its advertised but due to a supposed maintenance issue not available, but the gate is controlled by neighbour property so work you just have to wait, which is fine, but stick to it dont say local parking on streets is free! It might be on a weekend, but on weekdays the streets around has 4 hour max stay! We had to return middle of the day to move the car, when we challenged the reception staff, he said oh I'll let you in the basement parking! Because we moved the car on a day we had no intention of moving, additional ULEZ charge.

Bed was very lumpy
noisy

Not the cleanest, it did the job but could be better

Very aged, damaged walls, cupboard could not be opened as damaged as well, not really clean (bathroom was OK, but the main room wasn’t, loud room as facing the main road and loud bar across the street (incl music)

Chambres austères et inconfortables sans meuble .
Avant notre arrivée , message frauduleux reçu avec paiement frauduleux demandé .

shower could do with some work, although it was serviceable

I stayed here for one night and honestly it was one of the worst hotel experiences I’ve had. The first room I was given was on the ground floor and had an old key that barely locked the door properly, which felt very unsafe. The smell in the room was terrible, like years of cigarette smoke trapped in the walls.

I requested another room and was moved to the 4th floor, but unfortunately it did not make much difference. The smell was exactly the same, and the windows could not even be opened for fresh air. The room itself was very dirty, the walls looked neglected, and I even found hair on the towels that clearly wasn’t mine. I didn’t even unpack them left them untouched with that hair on them. Disgusting.

At 8 in the morning, the cleaning staff tried opening the door without properly knocking or checking if someone was still inside the room, which was extremely unprofessional and uncomfortable.

Overall, this place should not be called a hotel. It feels somewhere between a hostel and a motel, but unfortunately worse. I would definitely not stay here again.

Other than the location and the fact that there was an elevator, I can’t say anything else good about this place. When I booked this apartment, it was sold to me as being a much cleaner and spacious apartment but in reality it was a very small room and there was no privacy because the cotton was missing from one of the floor to ceiling windows which meant that the neighbours could see straight into the shower room as well as the rest of the room so I was unable to relax because I felt as though I was being watched at every point and also the place was filthy. I did mention this to the reception upon checking out that they must speak to the cleaners because underneath the bed was so thick with dust and grim and used condoms and everything else that meant that now I have developed a chest infection due to my weak immune system it is a shame that this place was not as described because otherwise I would have booked to stay another night or two but due to my health, it’s not something I would ever consider booking ever again and feel as though I was very much miss this property and due to that I feel as though I was ripped off. I would advise against anyone booking the sort of place unless they are willing to spend their time in this property feeling as though they are watched and they would have to be willing to do a thorough talk to bottom clean unless they want to develop some sort of infection like I have.