Axiom Park Hotel

We kregen niet wat we hadden geboekt. Oude, wat vervallen kamers. Airco deed het niet van 1 kamer. Wc bril was kapot. Werd niet gemaakt.

The lift!!! Didn’t seem to have any sensors…my forearm was crushed leaving bad bruising & inflammation. No first aid available (ice or cold packs) only bandaids!!

Room was weathered, bed was uncomfortable, needs a lick of paint. No air con, but fan provided. Had a problem with the parking, but the receptionist was able to rectify this but it did cause unnecessary stress. If you want to park ensure you get it in writing that they have reserved you a space. I emailed asking for reservation for the parking the week before and was just sent a generic email back on how to access the parking garage so ensure you get confirmation via email before travelling to ensure you have a space.

Floor looked clean but felt dirty and uncleaned. No noise cancellation. Noisy in the morning from 6am!

El hotel lo elegí por tener aire acondicionado y cocina, me ofrecieron una habitación o con aire o con cocina, porque tenían siempre algo averiado...la que me dieron tenía el frigorífico averiado ...no resolvieron nada durante la estancia.

A bit run down (shower screen missing, lights hanging from the ceiling), quite dusty.
We contacted the hotel twice ahead of our stay to confirm we had requested a cot for our 2 yr old. However they said it depended on availability. When we arrived they said they had no record and there were not cots available. They did try to source one and we had one on the second night of our stay. Not ideal.
Air con was not working, as mentioned in reviews from months ago!

Basement room with no window, ac not working, bathroom extract not working. 33 degrees. Unpleasant. Broken light fittings.

Airconditioning didn't work and wasn't informed until I approached reception because it wouldn't turn on (whole reason I booked the accommodation). Was provided a fan but with no window it was a hot box. Walls and bed base were disgusting. House keeping would come in and take towels and bath mats out one day and return them the next. Shower head attached by ziptie. Contacted accommodation to try and work out compensation and they keep telling me it is under investigation and can't give me a timeframe for an answer.

No aircon - check-in staff member said there wasn't any at all, check-out staff member said the aircon is broken and functions for the whole building, not in each room. I wasn't notified before arrival to consider booking somewhere else. Even with the window open and their desk fan, my room was 31'C at 10pm and didnt drop below 27 all night. The traffic noise added to the difficulty sleeping.

Staff handled the complaint fine with a partial refund, though I would have preferred to sleep well! Given the severity of heatwaves these days, they shouldn't advertise 'single-room' aircon if they don't have it and should notify guests if the main AC is broken with the option for full refund the book elsewhere, as I would not have stayed here if I knew.

The front door to the hotel was left so it could be pushed open from the street, no key card/buzzer needed. Which is fine when someone is on reception, but I was waiting at the desk for a few minutes to request a room change while the solo working staff member wasn't there - they wouldn't have known if any random walked off the street.

Additionally, I was originally put in a ground floor studio with two double beds (last 4 pics). The door didn't feel secure and it felt unsafe to put a solo woman there, especially with main door left open. The room was dirty, old sagging and stained beds, dirty and flaking walls. There was a broken AC unit, tower fan and no opening window. I requested to be moved, thankfully I only needed a room for me as I would be incredibly disappointed if I had needed this size room!

Where do I start? The room was hot and smelly. There was AC but it didn't work. There was a fan but it was really noisy and ineffectual. The shower was falling off the wall and was packed with some random "matter". The room was ok but I was uneasy about how clean it was. The bed wasn't very comfortable and I didn't sleep well. I had my car and the instructions said to pull up in front of the hotel and check in before parking. That would mean parking on a double red line on a red route, getting me an immediate fine. I called the hotel and went straight to the car park. It's a shame - if they just fixed the broken stuff and cleaned the place properly it could be a nice hotel, however, as it stands I won't be going back.

Air conditioning not working. Windows screwed shut so no air. Fire alarm hanging by a thread. Whole property needs serious maintenance and decoration.

Room had NO windows. I’m not sure how it was even legal. Bed was scruffy. Terrible decor as well. I’m talking barely painted walls etc.

I specifically booked this hotel because it had air conditioning. It wasn’t working for my entire stay, I wasn’t told beforehand, and no remedy or compensation was offered. Very disappointing.