Century Spire Makati

The managing agent GOTOPHI almost completely ignore all attempts at engagement on any channel to address the many issues. The unit was filthy - we had to deep clean it ourselves on arrival. No cleaning during the month stay. No WiFi. No cell signal on Globe or Smart. Lights and toilet seat were broken. These are just the highlights. GOTOPHI management agents just refuse to do their job and apparently this is a common complaint.

We did get the aircon cleaned which was essential as it was causing us breathing difficulties. Kudos to the maintenance guy who, once we met, tried his best in a bad situation.

We did get offered to move to an alternate unit but, although slightly bigger, it had the same issues and worse view.

The unit is next to the trash room so cockroaches are plentiful but manageable. Cockroaches are normal in the Century estate.

Nachdem ich ein Apartment mit Balkon und ansprechender Ausstattung und schön dekoriert gebucht hatte, bekam ich ein paar Tage vor dem Checkin eine Mail, dass mein Apartment gewechselt hätte und ich jetzt ein Apartment im höheren Stockwerk allerdings ohne Balkon erhalten würde. Das habe ich nicht akzeptiert, denn das nun zur Verfügung gestellt, Apartment war in keiner Weise das welche sich gebucht habe. Es roch schlecht. Die Ausstattung war sehr spartanisch. Küchenutensilien waren kaum vorhanden beide Bratpfanne nicht benutzbar. Nach Rücksprache mit dem Vermieter erhielt ich den Hinweis, dass ist gar kein Apartment mit Balkon gebe. Also war das Listening in Booking ein Fake Listing nach meiner Meinung betrug. Ich habe das Apartment nicht bezogen und die Buchung storniert. Bis heute habe ich leider das Geld nicht zurück erhalten.

Fraudsters booked a one bedroom large unit with balcony/terrace paid $3316.

Unit doesnt not exist told no refund and they only have dusty smaller units available!

Dont trust this proeperty or booking.com Fraudsters

the room they offered was small dusty/dirty and one just one plug worked in the entire unit, the furnished seen better days, aircon leak and super noisy and window broken

all for $3316!!..never again will i use booking.com bunch of crooks!

I paid for a bigger place and was given something small

Internet service was horrible

Very dirty bedsheets! and insect!

None so far.

Internet dog

My rooms didn’t have any mirrors

The equipment inside the unit

The unit was not prepared. The recliner did not recline. It was electric, did not function, was shoved outbof the way. Welcome was a book with prices fir penalties they would TAKE for violations. THE BILLING WAS ABOUT 10000php more than what showed on Booking.com. The wifi did nit function mite than it did function. It also cut out frequently. The maintenance staff, one or two people who came to tend to broken things, were worse than rude. They told me to do the work and pay for things needed to be done. No dish towel. . Basically people just smiled and told me rules and accomplished nothing. Probably, also, my back scrubber was stolen by the rudest maintence ‘engineer’ ever. Nobody seemed to care to do anything about that, though written records were demanded for every little thing.

I did spot some roaches crawling over my laptop and suitcase. Could be worse I guess

Nothing