Bank House

Hotels
8.7 (748 reviews)
King's Staithe Square , Kings Lynn , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Fax/photocopying
Packed lunches
Non-smoking throughout
Kid meals
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Charming building
Comfortable rooms
Cons:
Weak shower
Parking issues
Some room maintenance needed
Average food quality

Categories

Cleanliness
8.2
Several comments noted issues like black stains and missing screws that indicate a need for some TLC.
Service
9.2
Many reviews highlighted friendly and helpful staff who made guests feel welcome.
Location
9.2
Guests praised the hotel's fantastic location in the old town and proximity to attractions.
Room Quality
8.7
Rooms were described as comfortable with some charm, although a few were noted as needing updates.
Amenities
8.7
Amenities received mixed feedback, with some positive comments about the breakfast and historic details.
Value for Money
8.2
Value for money was seen as decent, but some felt the mattress needed replacing.
Food and Beverage
8.2
Food quality had mixed reviews, with some meals described as average.
Overall Experience
9.2
Most guests enjoyed their stay, highlighting a lovely atmosphere and character.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:42

Property Description

Bank House is a charming 3-star hotel in Kings Lynn featuring a garden, terrace, and a restaurant and bar for guests to enjoy. Modern Amenities include flat-screen TVs with satellite channels and free WiFi in all rooms, some offering scenic river views. Delicious Dining options range from à la carte to Full English/Irish breakfast choices. Prime Location just 24 km from Houghton Hall, with Castle Rising Castle and Sandringham House Museum & Grounds nearby. Book your stay at Bank House today for a delightful getaway experience!

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 748 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.2
Overall Experience: 9.2
L
Linda couple gb
5
Not worth the money
Pros:

The location was exactly what we needed and the room was clean with a comfortable bed.

Cons:

The check-in was perfunctory and it appeared that the hotel wasn't really ready for guests, with untidy heaps of old furniture piled up outside and in the public rooms and workmen everywhere. The room was chilly which didn't make the most welcoming impression and the bathroom seemed makeshift and in urgent need of a refresh. Breakfast the following morning was really mediocre - we were informed that the chef didn't arrive until 10am ... did we want to wait (it was 9 o'clock) There was a limited selection of cereals and a few slices of cold meat and a bit of fruit on offer. I discovered a few bits of dried up bacon and four lukewarm sausages in a dish. (there were six guests in for breakfast when we were there) We were offered eggs by a staff member (who looked more like he was helping with the maintenance work than serving in the restaurant) - I didn't bother but my husband asked for two fried eggs which were slow to arrive and poorly cooked. There were a few pieces of ready-sliced packet bread on offer to make toast - which might have been ok if the toaster was effective - but no rolls, bagels, pastries or anything of the sort available. (I did ask and received a blank look)

2026-03-27 via Nuitee
J
Jon solo_traveller gb
9
Hotels are everywhere, feeling at home isn’t. Thats the #teambankhouse difference.
Pros:

Slow down and Settle in The Bank House.
Its calm, comfort, and consistent
So much so, availability often decides the journey.

Cons:

That my visit wasn’t longer.

2026-03-26 via Nuitee
D
Dr Ashley couple gb
5
2026-03-26 via Nuitee
R
Roy couple gb
9
2026-03-24 via Nuitee
J
Jürgen couple at
8
2026-03-24 via Nuitee
K
Kelly couple ca
8
Pros:

Comfy beds.

Cons:

Shower weak.

2026-03-20 via Nuitee
J
Jon solo_traveller gb
8
Keep your eyes open, Spring has been sprung at the Bank House. With some welcome updates Menus - Drinks and DJ’s updates
Pros:

Breakfast at the Bank House = Choice.
Exceptional & experienced team players, greet clientele with genuine smiles, a nod and yes we can do attitude.

Cons:

Not a Loyalty Card in sight!

2026-03-15 via Nuitee
N
N. As couple ch
9
Charming historical hotel in Kings Lynn
Pros:

Location, clean, comfortable bed, room size and it doesn't smell weird, reasonable price, keep the old building alive

Cons:

I guess just a little improvement on the shower, the water pressure can be a bit better and a bit more amenities

2026-03-08 via Nuitee
G
Gardener couple gb
8
2026-03-07 via Nuitee
S
Sally couple gb
8
Comfortable hotel in centre of historic Kings Lynn
Pros:

Room was very clean and comfortable, overlooking the quay running up to the Custom House, and it was quiet at night. The bathroom had modern fittings and everything you needed. We had shared tapas for our evening meal which was delicious. It is very convenient for the centre of town if you were attending a show or event.

Cons:

Parking is an issue, which the website was up front about, a long walk with a suitcase if you find walking difficult and a nuisance if you forget something in your car.
Blackout blinds would have been our preference, to cut out the street lighting. The radiators had been turned off on our arrival and we had to move furniture to turn the thermostats up, as the room was cold. An open bottle of water was left over from the previous guests.
Not a huge choice of breakfast foods, probably due to small number of guests staying, no fruit juice offered and we had to go and find someone to take our hot food order.
With a few tweaks this would have earned excellent scores all round.

2026-03-02 via Nuitee
E
Egle couple gb
1
2026-02-23 via Nuitee
N
Nadezhda extended_group gb
9
Pros:

Everything was lovely and good, the room, the breakfast, the location, it is beautiful

2026-02-23 via Nuitee
M
Moule couple gb
10
2026-02-23 via Nuitee
C
Cunningham couple gb
10
2026-02-22 via Nuitee
O
Oliver solo_traveller gb
9
A nice little R&R
Pros:

A great return visit, always welcomed.
Great food, gin and a nights sleep!

2026-01-26 via Nuitee
H
Harradine couple gb
5
Ok
Pros:

It was very warm!

Cons:

Bathroom needs updating.
Breakfast was very poor, no full English available with the breakfast included as advertised.

2026-01-21 via Nuitee
C
CHRIS couple gb
6
Good in parts.
Pros:

The position overlooking the old harbour and river.The helpfulness of the staff.The fact that the restaurant is open every evening.

Cons:

The parking.Last time we stayed ,we ended up being fined .This time the pay and display refused to accept cash and the parking app wouldn’t download onto neither my phone nor my tablet.Eventually the hotel reception helped with the download of the parking app, but only upon accessing the hotels wi-fi.Why can’t the hotel provide some off street parking or come to some arrangement with the council ?
The breakfast was poor.Poor choice, poor quality (Homepride white bread for toast) and only some sausage and bacon as the hot part of the meal.At 10am the hotel provides a proper breakfast choice for outside visitors but this isn’t available to people staying at the hotel.There was also no hot food for vegetarians.

2026-01-20 via Nuitee
R
RAYMOND solo_traveller gb
9
I have stayed previously, and still great standard and place to be.
Pros:

I had an early start , had to leave for a business meeting, so had only a very simple breakfast, but was aware of the 'spread' availability of more, so next time.

Cons:

The seagulls were looking after their young, so very noisy most of the night! But that's the difference between City and Seaside, so ok.

2026-01-19 via Nuitee
L
Lily couple gb
8
2026-01-19 via Nuitee
N
Nigel solo_traveller gb
7
2026-01-19 via Nuitee