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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Car hire
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Massage services
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Heated pool
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Public Bath
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Outdoor furniture
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Coffee Shop on site
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Shallow end
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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24-hour security
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Delivered food - securely covered
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Key card access
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Television in common areas
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Billiards or pool table
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Secured parking
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Swimming nearby
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Bicycle-friendly property
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Biwa Tulum, a 4-star hotel in the heart of Tulum, offers air-conditioned rooms with free WiFi and city views. Each room is well-equipped with modern amenities, including a flat-screen TV, private bathroom, and comfortable bedding. Some rooms even feature a balcony and kitchenette for added convenience.
Relaxation and Recreation
Guests can unwind at the year-round outdoor pool, terrace, or fitness centre. The hotel also boasts a shared lounge and a restaurant where delicious meals are served. For entertainment, there is a billiards table available, and guests can also explore the area with bike or car rentals.
Convenient Services
With free private parking, concierge assistance, and safety deposit boxes in each room, Biwa Tulum ensures a worry-free stay for all guests. Additionally, the hotel offers airport shuttle services for a seamless travel experience.
Book your stay at Biwa Tulum now for a perfect blend of comfort and luxury!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
People 2 years old and over stay for MXN 500 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Excellent place, very well situated.
Yes the noise from the street might be disrupting but earplugs worked well.
Große Zimmer, netter Pool, sehr nettes Personal
Leider sehr, sehr laut, Fenster gar nicht dicht. Hunde bellen die ganze Nacht, extremer Straßenlärm
The location was perfect just a couple of minutes from the main downtown resturants, main attractions. I think this is one of the best hotels for this price range.
La amplitud, distribución y equipamiento del apartamento, excelente!
En realidad lo único que puedo decir es que el estacionamiento adicional a estar en la calle, no es de lo más cómodo si llevas bastantes cosas.
Wonderful staff and location. Would absolutely come back.
Everything was great.
Tolle zentrale Lage (an der Straßenseite vielleicht etwas lauter), viele Läden und Lokale sind fußläufig erreichbar, Fahrräder stehen direkt an der Unterkunft für 10euro/tag zur Verfügung, das Hotel war sehr sauber und hat schöne große Zimmer und einen gepflegten Pool.
Das Personal war überaus freundlich und hilfsbereit! Vielen Dank!
Es gab ein kleines Fitness Studio und der Pool-Bereich war schön gemacht. Außerdem gibt es eine Dachterrasse und die Mitarbeiter waren sehr freundlich.
Unser Zimmer war zu einer lauten Straße gerichtet, für eine Nacht war das ok.
Zentral, sauber, nettes personal
Kein Frühstück inkludiert
Location, clean, comfortable rooms
Bar and restaurant were closed on Saturday
Clean and spacious
Very basic
Right next to a main, loud street with zero sound protection and you also hear everything your neighbours do, impossible to sleep
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