Hotel Luna

The property is very hot. Pretty much no windows open in any rooms and there are no fans. There’s also windows that back onto people’s rooms, of which the curtains sit in other people’s rooms and not the bathroom itself so you never know if someone is going to open them while you’re showing. The least they could have would be fans in every room. The room and communal bathroom didn’t look all that clean, it was fine but our toilet bin wasn’t changed in the 3 nights we stayed and was overflowing by the end of it, there were two other rooms sharing the same bathroom. The kitchen area is very small and other guests weren’t cleaning up after themselves which is definitely on the guest, however the hosts also didn’t do a daily or even weekly clean of the fridge or the kitchen area. The fridge smelt extremely bad and had heaps of food stains and stuck all over its inside. I can look past a lot of these things as just being life backpacking, however the one thing I wish they had was portable fans in the rooms.

Walls are pretty thin, felt a bit uncomfortable at times….

They didn't know which room I had booked. I left my luggage early with them and when I came back at 2PM, the room wasn't ready yet. When I came back from my event at 7:30PM, the room wasn't clean and they hadn't provided towels or soap there. They urged me to pay them and I went to the cajero in the center of the pueblo. The room is quite dark because it is built into the hill and the hill covers most of the window. The internet didn't even have 1 mbps speed - impossible to work from there. The kitchen has no running water and is quite dirty. They were by far the most unfriendly hosts who I met in the 3 weeks that I stayed at the lake. I think, for the same price, you can find much better options.

For a night passing through it's great value.
For staying a big longer the room needs to have more features. Maybe some hooks or hangers, somewhere to put things also in the bathroom.
When I arrived in the afternoon the room was still occupied by the prior person

The kitchen only had one broken cup. I think other guests may have taken cups to their rooms. My room was windowless.

During my 4-night stay, I changed rooms and noticed that the sheets were not changed between guests. To confirm, I did a small experiment. In my new room, the previous guest was a blonde girl, and after taking her room, I kept finding blonde hairs in my bed. When I later checked the room I had just left, I found the bed neatly made - but with the same sheets I had used. If you choose to stay here, I highly recommend requesting fresh sheets upon arrival.

I wasn't able to cancel my night (but I knew it before). Only thing is I ordered double bed for couple but got single bad for one person. There is shelf or wardrobe missing. There wasn't water going out while I did my Check in for almost two hours..but it is problem almost everywhere.

Perhaps the room could have been a bit cleaner but there was so much else good that I was fine.

Staff rarely there, water keeps running out, room windows poorly designed to look on corridors or bsthrooms

No issues

promised a view window and no windows outside in room. thin curtains others could see through. windows to stariways where others could look in even with curtains because they were so thin.

No hand soap in the bathrooms, no toilet paper in one of them. Rooms weren't super clean. Terrace can be improved with some furniture and cleaning.