Hotel Luna

Hotels
7.3 (38 reviews)
Calle Principal zona 0 Barrio 2 , Quetzaltenango , gt

Facilities

Non-smoking rooms
Terrace
Family rooms
Non-smoking throughout
Private check-in/check-out
Shared kitchen
Staff adhere to local safety protocols
Sanitized tableware & silverware
24-hour security
Front desk (limited hours)

Review Highlights

Pros:
Staff upgrade
Kitchen access

Categories

Cleanliness
6.45
Standard quality for this hotel tier.
Service
7.95
The loveliest staff member upgraded my room for free.
Location
7.45
Not too far walk from centre of town.
Room Quality
7.95
Upgraded to a room with a balcony.
Amenities
7.95
The use of the kitchen was very helpful.
Value for Money
6.95
Standard quality for this hotel tier.
Food and Beverage
6.95
Standard quality for this hotel tier.
Overall Experience
6.75
Overall satisfactory experience with some amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:33

Property Description

Stunning Views of the Lake and Mountains
Enjoy breathtaking views of the lake and mountains from our terrace, making your stay truly unforgettable.

Convenient Shared Kitchen and 24-Hour Front Desk
Take advantage of our shared kitchen for a quick snack or rely on our 24-hour front desk for any assistance you may need throughout your stay.

Comfortable Rooms with Private Patios
Relax in our cozy rooms, each featuring a private patio with a stunning lake view, perfect for unwinding after a day of exploration.

To experience these amazing features, book your stay at Hotel Luna today.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.3
Based on 38 reviews
Cleanliness: 6.45
Service: 7.95
Location: 7.45
Room Quality: 7.95
Amenities: 7.95
Value for Money: 6.95
Food and Beverage: 6.95
Overall Experience: 6.75
K
Kathryn solo_traveller us
10
Off to the side, but excellent
Pros:

Comfortable room with nice bed and cozy linens. Balcony and exterior windows. Lots of outlets and lighting options. Shower heater works well. Private bathroom is clean and pleasant.Most everything in the room seems pretty new. Shelving and desk in room, as well as nightstand with locking drawers. Friendly owner works hard to keep this place clean and pleasant. The shared kitchen in the large rooftop terrace is huge and well stocked. Water is provided. Shared bathrooms seem to be on each floor, including the terrace.

Cons:

There are windows (locked) to adjoining rooms and noise could be an issue. It wasn't for my stay, but if you want sound proof... A bedside lamp and wall hooks in bathroom and room would be great additions. It would also be good to add an interior only lock to the guest rooms. Some guests will leave a bit of a kitchen mess, but it's always gone in the morning. There wasn't anything that I didn't like, I just like a full review when I'm searching and assume others do, too.

2026-04-04 via Nuitee
S
Stacey solo_traveller us
7
Pros:

Honestly, I just needed a place to store my stuff because I was going on an overnight trip. And it was still there the next day and they were super accommodating when I was an hour late getting back. So for my needs it was 9/10 and great value. But I probably wouldn’t have felt comfortable staying there as a solo traveler.

2026-04-03 via Nuitee
G
González couple gt
4
2026-04-01 via Nuitee
O
Olivia couple gb
6
Good location with comfy beds but cold showers and bad WiFi
Pros:

Good location, comfy beds & friendly staff

Cons:

No hot water in the showers, the floors looked like they needed a good clean.

Paper thin walls which meant disrupted sleep

WiFi was terrible

2026-03-29 via Nuitee
T
Tamara solo_traveller mx
8
2026-03-25 via Nuitee
C
Concoha solo_traveller gt
10
Pros:

Un lugar tranquilo.

Cons:

NA

2026-03-23 via Nuitee
S
Serhan solo_traveller nl
8
2026-03-17 via Nuitee
L
Lilly couple de
6
Pros:

Die Unterkunft hatte alles was wir für einen kurzen Aufenthalt brauchten und ein Gutes preis-Leistungs-Verhältnis. Außerdem war sie sauber und bei Fragen war Personal zu erreichen.

Cons:

Die Unterkunft ist nich nicht komplett fertig also zum Teil noch etwas Baustelle.

2026-03-14 via Nuitee
M
Maria José solo_traveller cl
9
2026-03-10 via Nuitee
J
Joy couple us
9
2026-02-27 via Nuitee
M
María couple gt
10
2026-02-27 via Nuitee
V
Veronika solo_traveller at
6
Ok
Pros:

Billig und ok für eine Nacht

Cons:

Ich habe kein Internet und man sollte vorab unbedingt genaue CheckIn Zeit mit der Gastgeberin ausmachen ansonsten steht man vor verschlossener Türe.

2026-02-27 via Nuitee
C
Cuj solo_traveller gt
8
2026-02-24 via Nuitee
D
David solo_traveller ca
8
Overall the stay went well
Pros:

Nice room outside the center. They also have a kitchen on the rooftop, which is well equiped.

Cons:

So I want to point out a few things that could be dealbreakers fior some people :
1. The is no reception or staff on site. You need to contact them via Whatsapp when you get there and someone will eventually come to greet you.
2. San Marcos is known for being a hippie hub. Which is fine. At least one guest was burning incense in the hotel, a lit on incense, and since I am not used it, I found it quite disturbing, as the smell was really strong. He kept his door opened while burning incense. This is where having someone in site to control what happens in the establishment makes a difference.

2026-02-24 via Nuitee
A
Anne solo_traveller fr
8
2026-02-13 via Nuitee
M
Mateo solo_traveller co
8
2026-02-12 via Nuitee
A
Anonymous solo traveller do
10
Not to far walk from centre of town so not as noisy and lovely green all around.
Pros:

I was upgraded to a room with a balcony for free by the loveliest staff member. The use of the kitchen was very helpful in saving costs on meals.

2025-06-13 via Nuitee
B
Ben young couple nz
10
Exceptional
2025-05-13 via Nuitee
A
Alana group ca
4
Very hot but large rooms
Pros:

The bed was a good size, as was the room. For the price it was good.

Cons:

The property is very hot. Pretty much no windows open in any rooms and there are no fans. There’s also windows that back onto people’s rooms, of which the curtains sit in other people’s rooms and not the bathroom itself so you never know if someone is going to open them while you’re showing. The least they could have would be fans in every room. The room and communal bathroom didn’t look all that clean, it was fine but our toilet bin wasn’t changed in the 3 nights we stayed and was overflowing by the end of it, there were two other rooms sharing the same bathroom. The kitchen area is very small and other guests weren’t cleaning up after themselves which is definitely on the guest, however the hosts also didn’t do a daily or even weekly clean of the fridge or the kitchen area. The fridge smelt extremely bad and had heaps of food stains and stuck all over its inside. I can look past a lot of these things as just being life backpacking, however the one thing I wish they had was portable fans in the rooms.

2025-05-06 via Nuitee
M
Monzon review category business travellers us
9
I’d come back again!
Pros:

I had a great spacious private room with a view! Gorgeous ✨

Cons:

Walls are pretty thin, felt a bit uncomfortable at times….

2025-04-10 via Nuitee