Casa Hotel Sura

Hotels
7.6 (441 reviews)
400 metros norte del Hospital de Niños de Costa Rica, calle 20-18 avenida 7a. , San José , cr

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Room service
Terrace
Family rooms
Luggage storage
Tour desk
Soundproof rooms
Ironing service
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Helpful staff
Cons:
Noise from other guests
No reception on-site
Inconvenient amenities

Categories

Cleanliness
6.85
Some guests noted issues with cleanliness due to noise from other rooms and unpleasant odors.
Service
7.85
Staff were described as helpful, although check-in was challenging due to absence at premises.
Location
8.35
The location is convenient for bus access and near the city center.
Room Quality
7.85
Rooms were generally clean and comfortable, though one review mentioned a broken TV.
Amenities
7.35
Certain amenities were lacking, with no A/C and issues with charging plugs.
Value for Money
7.85
Guests felt they received good value for the price paid, despite some negatives.
Food and Beverage
7.35
Breakfast arrangements were inconvenient, impacting the overall food experience.
Overall Experience
7.35
The overall sentiment was mixed, with a need for improvements in management and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:54

Property Description

Convenient Location
Hotel Sura, nestled in San José, offers a perfect blend of tranquility and accessibility. With key attractions like La Sabana Metropolitan Park and Estadio Nacional de Costa Rica just a stone's throw away, your stay promises both relaxation and adventure.

Comfortable Accommodation
Each room at Hotel Sura is thoughtfully designed to provide a comfortable and homely experience. From the cozy bed linen to the refreshing garden view balcony, every detail is tailored to ensure a relaxing stay for every guest.

Exceptional Services
At Hotel Sura, your comfort is our top priority. Enjoy a hearty vegetarian breakfast each morning and take advantage of amenities like the 24-hour front desk, airport transfers, and free WiFi. Our dedicated staff is committed to making your stay unforgettable.

Ready to experience the charm of Hotel Sura? Book now for an unforgettable stay in San José.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.6
Based on 441 reviews
Cleanliness: 6.85
Service: 7.85
Location: 8.35
Room Quality: 7.85
Amenities: 7.35
Value for Money: 7.85
Food and Beverage: 7.35
Overall Experience: 7.35
O
Orlando • family_with_children • cr
8
2026-04-28 • via Nuitee
F
Flavien • extended_group • fr
8
2026-04-27 • via Nuitee
C
Cristian • solo_traveller • cr
9
2026-04-21 • via Nuitee
M
Matthew • family_with_children • gb
10
Pros:

Lovely place

2026-04-19 • via Nuitee
K
Kuhn • solo_traveller • ca
6
Pros:

It's ok for a night

Cons:

Lobby smelled like cat pee,several cockroaches in the room in the night.Area is fine during the day,but feels sketchy at night

2026-04-16 • via Nuitee
R
Rahel Anine • family_with_children • de
8
Pros:

Zimmer & Personal

Cons:

Die Tatsache, dass man in der nicht sicher wirkenden Umgebung 2 Straßen weiter zum anderen Hostel hätte gehen müssen, wenn man abends hätte kochen wollen. Sura selbst hat keine Küche mehr.

2026-04-12 • via Nuitee
K
karen • couple • ca
7
Good value, friendly staff. A bit of a walk to the centre of town but doable.
Pros:

Good value. Cheap amenities nearby. Stray Cat good breakfast. Nice staff

Cons:

Location 30 min walk to downtown. Somewhat run down community. Lights didn’t work. Only one did.

2026-04-10 • via Nuitee
I
Ivan B. (SK) • family_with_children • sk
8
Pros:

Location, very close to the Terminal Atlantico Norte. Also late check-in was possible (we arrived at 23.45).

Cons:

The bed mattress was too soft. For check-in you have to go to a sister property, which is 150m away, but is not mentioned on the booking page. To be mentioned, no hot water, but we did not really need it.

2026-04-10 • via Nuitee
M
MacDonald • family_with_children • ca
8
Pros:

The check in man was very nice, spoke great English and helped us with arranging a shuttle to the airport.

2026-04-09 • via Nuitee
J
Juan • solo_traveller • co
10
recomiendo este lugar para estadias cortas
Pros:

habitaciones comodas y el personal muy amable en todo momento dispuestos ayudar

Cons:

todo estuvo perfecto

2026-04-06 • via Nuitee
E
Esteban • family_with_children • cr
6
Pros:

la atención esta bien solo falte tener café pr mientras uno espera jjjj

Cons:

la cama no deja dormir están muy flojas a menos en mi habitación

2026-04-06 • via Nuitee
M
Marta • couple • ch
5
Pros:

Location

Cons:

The check in in another location was annoying, they could indicate that in advance. No personnel ever around the hotel.
The bed very uncomfortable

2026-04-02 • via Nuitee
V
Valentina • couple • de
4
Pros:

Das Personal war sehr freundlich und hilfsbereit

Cons:

Leider war unser Zimmer nicht so wie auf den Bildern. Alles schon etwas runter gekommen und das Bad ist auch nicht sonderlich hygienisch- die Lage ist nicht sehr zum Wohlfühlen.

2026-04-01 • via Nuitee
F
Fernandez Mundet • couple • ar
8
Pros:

El lugar tiene una decoración como de casa antigua que resulta muy acogedora.
Nos recibieron en "Stray cat", el hostel hermano de Casa Sura, que queda a cuadra y media y cuenta con cocina para usar e info de actividades para San José y Bajos del Toro.

El personal siempre fue muy amable e incluso luego del check out, pudimos quedarnos en Stray Cat para desayunar y hacer tiempo.

¡Súper recomendado!

2026-03-23 • via Nuitee
F
Fabienne • couple • de
10
2026-03-23 • via Nuitee
I
Irela • family_with_children • it
5
Cons:

La pulizia lascia molto a desiderare, soprattutto il bagno. C'era un fortissimo odore di candeggina per niente gradevole.
Tutto sommato stanza un po' trascurata.

2026-03-10 • via Nuitee
M
Maria Agota • family_with_children • hu
9
Pros:

Jó helyen van tiszta, a személyzet udvarias.

2026-03-08 • via Nuitee
R
Romain • solo_traveller • fr
7
2026-03-04 • via Nuitee
P
Pascale • solo_traveller • ch
8
Pros:

Riesiges Appartement

Cons:

Scharfe Messer zum Schälen von Früchten fehlten

2026-03-04 • via Nuitee
D
Dominik • solo_traveller • pl
8
Pros:

Wygodne łóżko

Cons:

Brudna łazienka

2026-03-04 • via Nuitee