Hotel Galeria Thermal Bešeňová

Hotels
•
TMR
9.2 (671 reviews)
Besenova , Bešeňová , sk

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Spacious rooms
Good food
Great location
Cons:
Poor cleaning service
Unfriendly staff

Categories

Cleanliness
6.79
Concerns regarding room cleanliness during stay, with issues reported about the cleaning service.
Service
9.26
Mixed sentiments; some positive mentions of helpful staff despite complaints about specific incidents.
Location
10
Great location near thermal pools and good amenities nearby.
Room Quality
9.8
Generally spacious and well-equipped rooms based on feedback.
Amenities
9.75
Features like thermal pools and spacious hotel facilities positively highlighted.
Value for Money
8.78
Some concerns regarding pricing in relation to the quality of service and cleanliness.
Food and Beverage
9.44
Food quality praised, though there were issues with service at meal times.
Overall Experience
9.79
Overall enjoyment noted, with some minor complaints affecting the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:38

Property Description

Luxurious Thermal Experience

Private Thermal Pools: Indulge in the luxury of accessing private thermal pools directly from selected rooms, available from 9:00 to 21:00. Relax in streams with temperatures ranging from 30 to 38°C, and unwind on the terrace with a lobby bar.

Wellness and Leisure: Enjoy modern rooms with balconies offering mountain views, along with a wellness bag including a bathrobe and towel. Benefit from a 24-hour front desk, lobby bar with a library, and all-day access to Bešeňová Water Park.

All-Inclusive Winter Getaway: Experience the ultimate winter holiday with ski passes, cable cars, and water park access included. Ski, ride a cable car, and splash in the water park on the same day. Book now for a memorable stay at Galeria Thermal Bešeňová.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

9.2
Based on 671 reviews
Cleanliness: 6.79
Service: 9.26
Location: 10
Room Quality: 9.8
Amenities: 9.75
Value for Money: 8.78
Food and Beverage: 9.44
Overall Experience: 9.79
G
Gordii • family_with_children • pl
10
2026-05-05 • via Nuitee
M
Miroslava • couple • sk
10
2026-05-01 • via Nuitee
P
Pavel • couple • cz
10
2026-04-26 • via Nuitee
S
Stanislav • solo_traveller • cz
10
2026-04-24 • via Nuitee
M
Miroslav • couple • sk
9
2026-04-23 • via Nuitee
A
Ados nadej nz s.r.o. • extended_group • sk
10
bolo to všetko super . Bol som spokojný
2026-04-17 • via Nuitee
A
Attila • family_with_children • de
8
2026-04-13 • via Nuitee
R
Roland • extended_group • hu
9
Minőségi szállás, kiváló helyszín, remek élmények.
Pros:

Tisztaság, kényelem, bőséges reggeli, kiváló minőségű wifi (streamelve néztünk élőben focimeccset. Hibátlan volt)

Cons:

Személyzet nem v alig beszélt angolul.
Szállodában és a fürdőben is voltak emiatt kommunikációs nehézségek :(

2026-04-11 • via Nuitee
J
Jan • couple • cz
10
Pros:

Skvělá a bohatá snídaně.

Cons:

Hotel by měl mít hlídané parkoviště. Před hotelem mi bylo během pobytu odcizeno auto.

2026-04-08 • via Nuitee
J
Jan • solo_traveller • cz
9
2026-04-08 • via Nuitee
M
Markéta • family_with_children • cz
9
2026-04-07 • via Nuitee
E
Elisaveta Yurieva • family_with_children • cz
5
Pros:

The only advantage this hotel has is that they have the thermal pools. Otherwise far from a 4 star hotel. First when you enter you see these scary paintings from which you want to leave immediately. Since you have paid in advance you can’t tough. Then you find out only after you enter the room that you have to sleep in one bed with your five year old son. They offer like “free” for smallest one on booking but in reality that means sleeping in one bed. When you ask if the extra bed can be anyway prepared, after ten minutes of convincing us that it is ok and the smallest one has to sleep with us, the girl at the reception announced that it will cost 50€ per night the extra bed. So that is totally misleading information. Someone could have written that before arrival how we prefer. But no one bothered since everything is made on quantity not quality. You come to the room, the mini bar is empty, just two bottles of water. If you plan to visit , please take much water with you. It is not offered for free, no where during the day to drink normal tap water. You have to ask each time at the lobby bar or buy bottles. Considering you come for detox at the thermal pools , that is totally necessary to be available outside around the pools or in the room. Like in other 4 star hotels. Hygiene at breakfast time also far from a 4 star hotel. Dinners were much better fortunately and you have a live cook always ready to prepare something good for you.

2026-04-06 • via Nuitee
R
Roman • family_with_children • us
7
Premium price, but not a premium experience!
Pros:

We stayed at the Pamukkale Suites and overall had a mixed experience.
The staff was very friendly, welcoming, and helpful — especially during check-in when we needed to make some adjustments. The Pamukkale Suites themselves are spacious, newly built, and nicely designed.

Cons:

The private pool was a disappointment. Given that this is a thermal spa resort, we expected a properly heated pool, but the temperature was only around 34°C. We reported this, and while a technician came quickly and acknowledged the issue, the temperature never meaningfully improved. With outside temperatures close to 0°C, this really impacted the experience.
The shower water was also inconsistent — mostly just lukewarm, at times almost cold.

The biggest downside, however, was the restaurant. Access is inconvenient, requiring a long walk through multiple levels and stairs — not ideal when traveling with a stroller. The restaurant itself feels more like a basic cafeteria in a basement, with bright lighting and a view of the parking lot, which doesn’t match the expectation of a thermal resort.

The food was unfortunately a major letdown — very average taste and quality, more in line with reheated or low-quality fast food.

When paying extra for a “luxury” suite, we expected a more premium overall experience, especially in terms of dining and spa quality.

2026-04-06 • via Nuitee
J
Jozef • couple • sk
10
2026-04-01 • via Nuitee
S
Sabína • couple • sk
10
2026-03-29 • via Nuitee
M
Marcela • couple • cz
8
2026-03-28 • via Nuitee
H
HALINA • couple • pl
10
Pros:

Pamukale- nowa udostępniona część hotelu jest klimatyczna, komfortowa. Prywatne jakuzzi na balkonie z wodą termalną- fantastyczny pomysł. Kąpiel wieczorem czy o poranku z widokiem na Tatry i obiekt- super miło:)

2026-03-20 • via Nuitee
I
Irmina • couple • pl
10
Relax :)
Pros:

Pięknie wyposażony pokój elegancki , zadbano o wszystkie detale dodatkowe jak łyżka do butów , zestaw do szycia , klapki szlafrok itp , położenie na terenie aquaparku , świetna sauna , wspaniali saunomistrzowie , wystrój sauny i jej zaplanowanie extra . Prywatny basen z wodą termalną dla gości .

Cons:

Ubogie jedzenie ;) to nie są szwedzkie stoły do których przywykliśmy , takie podstawowe wyżywienie . Ale tak podobno jest na Słowacji .

2026-03-20 • via Nuitee
I
Iurii • couple • ua
10
Pros:

Новинка для меня - апартаменты Памуккале с собственной джакузи с термальной водой на балконе. В остальном-все как обычно на высочайшем уровне.

2026-03-17 • via Nuitee
I
Iurii • couple • ua
10
2026-03-17 • via Nuitee