The Roebuck Alcester

Upon our arrival at The Roebuck we were extremely disappointed to discover a number of issues that made it impossible for us to stay. These issues included the room being very cold as was the hallway. An electric fan heater was in the room and was plugged into an extension lead which is a fire hazard. Also there was no space for our cases which would have blocked the door again a fire hazard if we had to leave in an emergency. The window catch was broken, the light above the bathroom mirror was not working and therefore the shaving point did not work. The shower was totally unacceptable as it was filthy. There was no food either evening meal or breakfast as the property was actually closed for business despite the sign outside stating that The Roebuck was open 7 days a week. We feel we were mis-sold and have requested a refund as we were unable to stay and had to find alternative accommodation in the area as we were visiting family following the sudden death of my mother-in-law who lived in Alcester. As of today's date The Roebuck have not responded to our request for a refund and are ignoring our correspondence.

We sent two members of our team to stay at this pub/hotel, and the experience was completely unacceptable.

Upon arrival, the property was closed. Our employees had to call a phone number in order to gain access. The following morning, the premises were deserted and no breakfast was provided, despite this being advertised on your website.

On the second evening, when they returned to the hotel, the main door was again locked. They called the same phone number and were left waiting outside for approximately 45 minutes before someone arrived and let them in through a fire exit. This is clearly unsafe and raises serious concerns about the legality and safety of operating the premises in this manner. No breakfast was provided again the following morning.

Your website advertises this property as offering full facilities; however, the hotel appears to be effectively closed. Being forced to wait outside late at night and enter through a fire exit is completely unacceptable and could have put our staff at risk.

Bar had no atmosphere, Saturday night was empty .
Room dated and very, very small . Musty smell in shower area.

Extension lead to plug anything in. The unit in the room had all paint over it.

Hotel was closed at 2030hrs on our return from a function, in complete darkness and no staff.

No light in bathroom
Sash window did not stay open to cool room down, so propped it up with a tea cup
No remote control for TV

No reception. Key just left on bar. No staff. Pub closed. Room unclean, blocked sink, flickering light.

It was closed and you just left a note on a side window (so you say). Absolutely hopeless.

Where do I start :- the bed was like it was made from cardboard
I injured myself on the loo seat, cheap flimsy plastic- (should come with a pinch warning)
The smallest tv in the room that insistently had one channel!

The Internet was a bit hit and miss

Room was small, tired, grey, functional, curtain rail hanging to one side, one bedside lamp not working and potentially dangerous, beds just about ok, walls and ceiling very thin, could hear conversations and toilets being used. View from window of abandoned chairs, rough grease and old fencing. Only one milk capsule available so unable to make use of tea or coffee. Decided not to bother with breakfast. All a bit grim really, not like the photos.