The Roebuck Alcester

The pub-restaurant appeared to be closed. Needed to phone the proprietor to check in, as the front door was locked (5pm). No breakfast available. Access to the rooms only via the fire escape, and the wrong keys originally supplied for access.

no breakfast or any open bar or meals. This was room only. No reception needed to ring a guy on mobile to get let in. TV hanging off wall, Window broken, Shower non working. Room key and outside access key not fitting locks.

On arrival, I was shepherded to my room which was ok. I had a shower and returned to the “restaurant” which was closed. It remained closed for the duration of my stay even though the sign on the outside says it’s open between 12-9.

Waited ages to check in as no one was around.

The staircase to the rooms was steep for the older traveller like myself.

Car park is simple, outside appearance looks decent but nothing special, inside dining area and bar were the most looked after. Hall to room was simple and plain. Room itself was small but room to move around the bed. Bathroom with toilet sink and shower. Shower pressure was lousy and took a while to work out the right temperature setting and even then had to change it mid shower as it went cold. Worse thing was that I arrived as they were closing (which I had made them aware of) I was simply shown to my room and that was it. Neither light in the bathroom worked so I had a shower with my torch hanging from the ceiling. I also think the room would benefit from some information eg. Fire escape route, assembly point ext. also WiFi was not working at all during my stay, in this modern world that was very disappointing.

Freezing cold, no heating, plenty of tea, coffee bottles of water, but no kettle

The property appeared to be closed or closing down. Not a good experience at all. Entry and exit was via a side emergency exit. Had to wait 20 minutes for someone to arrive and open up the property. This was at about 4pm in the afternoon.

Closed on arrival, no food available.small room bad tv signal,had to go in and out through the fire escape.

Upon our arrival at The Roebuck we were extremely disappointed to discover a number of issues that made it impossible for us to stay. These issues included the room being very cold as was the hallway. An electric fan heater was in the room and was plugged into an extension lead which is a fire hazard. Also there was no space for our cases which would have blocked the door again a fire hazard if we had to leave in an emergency. The window catch was broken, the light above the bathroom mirror was not working and therefore the shaving point did not work. The shower was totally unacceptable as it was filthy. There was no food either evening meal or breakfast as the property was actually closed for business despite the sign outside stating that The Roebuck was open 7 days a week. We feel we were mis-sold and have requested a refund as we were unable to stay and had to find alternative accommodation in the area as we were visiting family following the sudden death of my mother-in-law who lived in Alcester. As of today's date The Roebuck have not responded to our request for a refund and are ignoring our correspondence.

We sent two members of our team to stay at this pub/hotel, and the experience was completely unacceptable.

Upon arrival, the property was closed. Our employees had to call a phone number in order to gain access. The following morning, the premises were deserted and no breakfast was provided, despite this being advertised on your website.

On the second evening, when they returned to the hotel, the main door was again locked. They called the same phone number and were left waiting outside for approximately 45 minutes before someone arrived and let them in through a fire exit. This is clearly unsafe and raises serious concerns about the legality and safety of operating the premises in this manner. No breakfast was provided again the following morning.

Your website advertises this property as offering full facilities; however, the hotel appears to be effectively closed. Being forced to wait outside late at night and enter through a fire exit is completely unacceptable and could have put our staff at risk.