Luxe Hotel Blackpool

Other guests were noisy but owner managed to sort it

Blackpool in general as its declined massively but thats nothing negative against the hotel obviously

The hot water for the bath wasnt hot enough but was enough for a bath

They cancelled at last moment and they haven’t refunded my money yet . They don’t reply or answer the call

I have nothing I can fault

Too bad .not refund money back

Booked one night at this hotel, turned up at 7pm to check-in, rang the number to let them know I was there and couldn’t gain entry to be told they ‘cancelled my booking’ at 9am that morning due to a ‘leak’ and booking.com had apparently contacted me. Left stranded on the streets with a child and no where to go and no alternative accommodation or refund. Contacted booking.com and they made it very clear the booking was still there, it had NOT been cancelled by the hotel and no refund had been requested either from the hotel.

Personally, would have liked a chair and little table in the room, so I could work on a laptop.

Check in experience was awful. No check in instructions were sent prior to my arrival. Listing advertises a 24-hour front desk with check in from 3:00 PM to 10:00 PM. Despite arriving within the specified check in time where there was meant to be a 24-hour front desk, I encountered a smart door bell which did not work (was later advised it had been disconnected by a staff member earlier that day), telephone number listed for the host was answered and no 24-hour front desk. It took over 20 minutes to get the attention of a staff member who lives at the property through repeatedly banging the door.

Furthermore, on first look the room looked okay but after decompressing from the check in experience, the issues became evident. Water damage stain marks on ceiling (livable but unsightly), several issues with the bathroom which was both filthy and in need or some urgent repairs. It looked like jobs has been started that day but not finished, hence the materials in the room and mess. When taking a bath that evening, the in-built plug in the bathtub does not fully close, thus meaning that water keeps escaping from the plug when it is not intended.

To top everything off, on waking up the next morning, none of the electrical sockets in the room worked, meaning I was unable to make a morning brew, switch on lamps, tv etc. On reaching out to the member of staff who lives at the property, I was advised that the electric fuse board switched during the night and they have been unable to get this working and the issue had been reported to the owner for attention later that day. This meant that I was unable to wash that morning as there was no hot water, presumably as the boiler needed electric.

Overall a negative experience and would not return under any circumstances.

Staff were drunk and fighting with one another scaring residents.

Said there was a leak 2 hour before we were clocking in, didn’t get a refund either, they ignored all my messages that I sent.

Ceiling leaking drips next to bed carpet soaked
Holes in floor sink not attached to wall

Bath panel hanging off
Hairs and earrings crap behind bed. No storage 2 draws in family room
Staff ... Abusive kicked me out because complained

Staff laughing in my face . threatening me there coming in my room to get my stuff out made me pack my things in ten minutes .lost jewelry

Avoid at all cost

The smell of wet dog was potent as soon as you open the front door.! It was horrendous.