DoubleTree by Hilton Bradley International Airport

Hotels
•
Doubletree by Hilton
7.7 (198 reviews)
16 Ella T. Grasso Turnpike , Windsor Locks , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean room
Convenient location
Helpful housekeeper
Shuttle to airport
Good cookies
Cons:
Dirty bathroom floor
Rude service
Outdated facilities
Subpar food
High price for room

Categories

Cleanliness
5.51
The bathroom floor was dirty and the bedding was old and worn out, impacting overall cleanliness.
Service
9.18
Some staff were unapproachable and rude, but the housekeeper was kind and helpful.
Location
10
Close to the airport, which is convenient.
Room Quality
6.47
The room was outdated with old furnishings and issues with temperature control.
Amenities
7.5
Limited amenities noted, such as no modern features or food availability after hours.
Value for Money
7.46
The price seemed high given the outdated condition of the hotel and the services provided.
Food and Beverage
5.51
Food in the restaurant was described as subpar and disappointing.
Overall Experience
9.99
The hotel's potential is overshadowed by neglect and poor service, but past experiences note it as better.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 13:25

Property Description

Luxurious Amenities

The Doubletree Hotel Bradley International Airport offers a luxurious stay with designer bath amenities, work desks, and a 37-inch cable TV in every guest room. Guests can also enjoy an indoor swimming pool and a modern fitness center during their stay.

Convenient Services

Conveniently located just 4.6 km from Bradley International Airport, this hotel provides free airport shuttle service for guests. Additionally, free Wi-Fi and a 24-hour business center cater to the needs of both leisure and business travelers.

Dining Experience

Indulge in a delightful dining experience at The Shade Bar and Grill, serving breakfast, lunch, and dinner. Guests can also opt for room service for a cozy meal in the comfort of their rooms.

Experience comfort and convenience at Doubletree Hotel Bradley International Airport. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 198 reviews
Cleanliness: 5.51
Service: 9.18
Location: 10
Room Quality: 6.47
Amenities: 7.5
Value for Money: 7.46
Food and Beverage: 5.51
Overall Experience: 9.99
C
Catherine • couple • us
7
2026-02-10 • via Nuitee
E
Evans • couple • us
1
2026-01-25 • via Nuitee
R
Rafael • couple • us
8
Was good next time I will be very picky about location of the room.
Pros:

Was nice clean.

Cons:

I was close by the room service to much noise in the mooring.

2026-01-24 • via Nuitee
R
Robichaud • family_with_children • us
2
Spent a lot of money and stay was not enjoyable.
Pros:

Nothing

Cons:

Tv didn’t work and called for someone to come fix. Took 1/2 hour for them to come. Guy spent an hour trying to fix and never fixed it. No complimentary breakfast.

2026-01-24 • via Nuitee
P
Paulette • couple • us
7
Cons:

Food in restaurant is sub par. Not good

2026-01-19 • via Nuitee
R
ROBERT • solo_traveller • us
9
2026-01-19 • via Nuitee
L
Lori • couple • us
10
Great
Cons:

Didn't eat.breakfaat. looked old and dried out

2026-01-19 • via Nuitee
C
Colleen • solo_traveller • us
1
unpleasant experience a mistake I won’t make again
Pros:

Van pickup vehicle from and back to airport interior was dirty and nearly impossible to board and get out of restaurant waitperson was rude and aggressive towards me when I asked for a hamburger told me the grill was shut down she said they had leftover chicken and bristled when I asked what is the chicken and they close in twenty minutes the front desk laughed at my predicament as one retuned to the front desk with their dinner and I asked her if could I get what they ordered they said they ordered their food an hour ago no water in room I asked to buy water the cost was seven dollars for two bottles
bathroom floor was dirty I was not able to adjust water temp in shower it was boiling hot
two towels a few hand towels and facecloths old and worn out in addition were the


old and worn out bedding that did not smell fresh and clean my room looked over the air conditioning system window dressing old one panel had a stain appeared to be food
Lighting bad at desk
the hotel had been there for decades no update since the last time I stayed there back in 2009 the hotel has changed hands and is the practice of these these old worn out properties do nothing to enhance the property for the betterment of its clients no sit down area outside front door for a wait for airport van no assistance with luggage a sixty dollar add in fee for incidentals I asked what is it for the desk told me they would check my room and if it was trashed I would lose my sixty dollars and then told me the sixty dollars would stay on my America.

Cons:

absolutely nothing it’s glory days are gone the structure was built back in the late sixties no remodeling old everything smelly halls no chair by the elevator
a thank you to the housekeeper who turned me around to the elevator bank however she was not in uniform and English not her first language but she was a kind and a lovely woman I did not leave a tip it was my mistake and not premeditated in any way the owner should tip her five dollars for her willingness to help me
the cost of the room was close to three hundred dollars
front desk women were unapproachable you are in the hospitality business no newspapers
no food on the road for twelve hours three flights to BDL they the hotel offered me a cookie just like they did almost twenty years ago when a box sandwich would have been appropriate when no food available I would have gladly paid for as well as a box breakfast with pastry and fruit cup would have been most welcome if you have no restaurant available after nine o’clock where are we to go one suggested I walk along the road aways to a place that sold pizza
I’m 84 years old me walk in the dark to where I don’t know makes no sense
the Sheraton BDL airport hotel is superior and totally within the pricing range of this traveler it’s superior front desk personnel accommodating in uniform young and vivacious cheerful and professional my lovely room had a view of the changing leaves


it’s a hand to mouth business with no corporate backing or oversight and foreign buyer manager let a once great property fall into disrepair
my input is of value I’m a seasoned traveler I have stayed in hotels from US and Canada to Europe the Caribbean islands the UK Scotland Ireland and South America Brazil Chile Argentina Honduras Venezuela and in Asia and Japan Thailand the Hawaiian islands and in North Africa and a hotel in once communist Latvia
Sweden and Denmark
Guam Okinawa Costa Rica Guatemala El Salvador and Bolivia and Honduras
don’t know actually the count but...

2026-01-19 • via Nuitee
N
Nancy • solo_traveller • us
8
Staff was very nice and friendly.
Pros:

The buffet was adequate and there was limited staff but he was trying his best to accommodate all.

Cons:

The coffee table top had not been cleaned in a while. While the bathroom was clean it was hard to maneuver the door around the toilet -- seemed like the door should have been smaller or the toilet farther away perhaps...............

2026-01-15 • via Nuitee
G
Gregory • solo_traveller • us
7
Pros:

Manager arranged Lyft driver

2026-01-15 • via Nuitee
G
Gregg • extended_group • us
9
2025-12-29 • via Nuitee
F
Fred • couple • us
9
2025-12-27 • via Nuitee
M
marlene • couple • us
10
2025-12-26 • via Nuitee
J
Joe • couple • us
9
Pros:

Clean

Cons:

Nothing

2025-11-19 • via Nuitee
B
Becky • family_with_children • us
7
2025-11-09 • via Nuitee
B
Bedell • solo_traveller • us
10
2025-10-23 • via Nuitee
M
Mariah • couple • us
7
2025-10-21 • via Nuitee
A
Alan • couple • gt
9
2025-10-18 • via Nuitee
S
Stephanie • family_with_children • us
5
Close to airport
Pros:

The cookies and the shuttle to the airport

Cons:

Air conditioning was so loud

2025-10-18 • via Nuitee
D
Diaugustino • couple • us
9
2025-10-11 • via Nuitee