Sheraton Chapel Hill

Hotels
Sheraton
8.7 (133 reviews)
1 Europa Drive , Chapel Hill , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Amazing staff
Clean and refurbished rooms
Great location
Cons:
Dirty towels in bathroom
Limited parking

Categories

Cleanliness
7.78
Dirty towels in bathroom, which indicates a cleanliness issue.
Service
9.25
Staff was amazing and contributed positively to the stay.
Location
8.79
Wonderful location, well mentioned in the review.
Room Quality
8.74
Nicely refurbished, which indicates good room quality.
Amenities
8.77
Standard quality for this hotel tier.
Value for Money
8.73
Standard quality for this hotel tier.
Food and Beverage
8.78
Standard quality for this hotel tier.
Overall Experience
8.75
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 14:26

Property Description

Luxurious Amenities and Location
This Central Chapel Hill hotel, just 9 miles from Duke University, offers an outdoor pool, expansive fitness center, and an on-site restaurant. Enjoy easy access to Morehead Planetarium and Science Center, located just 4 miles away.

Comfortable Accommodations
Relax in guest rooms equipped with flat-screen TVs, coffee-making facilities, and work desks. Upgrade to rooms with continental breakfast and Club Lounge access for added convenience.

Convenience and Dining Options
Stay connected with property-wide Wi-Fi and complimentary local area transport. Indulge in classic American cuisine at Carolina 1663 or opt for the daily full breakfast buffet. Book your stay at Sheraton Chapel Hill now for a memorable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 133 reviews
Cleanliness: 7.78
Service: 9.25
Location: 8.79
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 8.75
R
rachee solo_traveller us
10
Pros:

The area was nice

Cons:

Wasn't nothing I didnt like

2026-08-06 via Nuitee
D
Dr. Stefan couple de
8
2026-07-12 via Nuitee
S
Sonya solo_traveller us
10
2026-06-22 via Nuitee
C
Carol solo_traveller us
7
Pros:

Clean, quiet

Cons:

Parking is paid in addition to room. Staff waived the fee for me. I’ve stayed in many 5 star resorts and many 3 star hotels in the last 30 years. None of them charged me extra to park.

2026-06-21 via Nuitee
S
Susan couple us
8
The hotel provided clean and comfortable accommodations.
Pros:

Excellent location between UNC-Chapel Hill and Duke University.

Cons:

Although clean and comfortable, our room did have a very musty odor. Maybe the air filters need changing.

2026-06-11 via Nuitee
R
Ralph solo_traveller us
9
Great location with easy access to I-40
Pros:

I loved the trout dinner in the restaurant and the convenience of the self-serve sundry store early in the morning. The location is great with easy access to I-40.

2026-05-17 via Nuitee
D
Duncan family_with_children us
5
An excellent Holiday Inn Express...but a bit disappointing for a Sheraton.
Pros:

The location was excellent, just off the interstate but also close to the University of North Carolina campus. Gym and pool facilities were quite good. Staff was friendly and polite.

Cons:

Check-in: there was a foul-up. The hotel (incorrectly) had us booked for two rooms, while the booking agency (booking.com) had us (correctly) checked into one room. After six-hour drive and quite tired, I was directed to contact the booking agent myself to sort this out. Would have been nice if the front desk had taken care of this problem for me.

Restaurant and bar service: not enough staff on duty. This felt by design, and it gave the bar/restaurant space and empty and uninviting aspect. I noticed that for breakfast, most of the guests walked next door to McDonalds.

Rooms: mattress was overly soft. The body wash bottle in the shower was empty and never checked by maid service or refilled. There were ants in the sink every night, attracted by water drops. The air conditioner was surprisingly loud.

Parking: it seems fairly odd that what is essentially a motel near a highway, not a swank hotel in a cramped urban downtown, would charge a daily fee for parking. Most of your guests most likely arrive by car.

The stay was perfectly pleasant, but the hotel did not fully justify its price-point.

2026-04-06 via Nuitee
L
Leanne couple us
10
2026-03-29 via Nuitee
W
William solo_traveller us
10
Great stay
Pros:

Staff was amazing and the cleanliness.

Cons:

Parking,

2026-01-20 via Nuitee
N
Nicole couple us
10
2026-01-19 via Nuitee
E
Erik solo_traveller es
10
Hotel con excelente ratio precio/calidad
Pros:

El personal, tanto recepción, limpieza y restaurante, es muy amable.
La instalaciones son muy bonitas

Cons:

¿Quien ha decido de poner las caja fuerte a nivel del suelo no ha pensado a la gente mayor de edad que tienen que,arrodillarse para abrir y cerrar la caja y para introducir y vaciar ponerse la barriga en el suelo! Mut mal pensado.
También para ser una remodulscion reciente porque no han puesto unos tomas de USB C en vez de,exclusivamente,USB?

2025-12-29 via Nuitee
E
Erik solo_traveller es
10
The new refurbished Sheraton is great
Pros:

Friendly staff. Comfortable and spacious rooms

Cons:

We experiences the luxury of a,shuttle bus on the oast. Unfortunately this has gone now

2025-12-27 via Nuitee
T
Timothy couple us
10
2025-12-14 via Nuitee
H
Hager solo_traveller us
10
2025-12-07 via Nuitee
K
Keith couple us
10
2025-10-04 via Nuitee
J
John family_with_children us
7
Pros:

Wheel spin game

Cons:

Dirty towels in bathroom!

2025-09-01 via Nuitee
A
Alan couple us
8
2025-07-12 via Nuitee
K
Kim solo traveller us
10
Exceptional
2025-06-20 via Nuitee
C
Catherine young couple us
9
My “go to” preferred lodging in the area.
Pros:

Nicely refurbished.
Excellent staff!
Wonderful location.

2025-06-18 via Nuitee
S
Steven young couple us
8
Very good
2025-06-05 via Nuitee