Marsden Stay Rotorua

Hotels
7 (497 reviews)
273 Fenton Street , Rotorua , NZ

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
Heating
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Miscommunication on amenities
Lack of follow-up on booking issues

Categories

Cleanliness
6
Several mentions of dirty areas and issues in the bathroom.
Service
8
Friendly staff mentioned, but mixed reviews on effectiveness.
Location
8
Good location highlighted multiple times.
Room Quality
7
Decent size and comfort, but some concerns about maintenance.
Amenities
7
Limited amenities reported and some facilities were not operational.
Value for Money
7
Good value indicated, but expectations not fully met.
Food and Beverage
6
Shortfalls in breakfast and beverage availability.
Overall Experience
7
Mixed feelings about the experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:24

Property Description

Luxurious Accommodations:
Indulge in the comfort of our 4-star hotel rooms for a truly relaxing stay.

Convenient Location:
Explore nearby attractions such as Paradise Valley Springs and Buried Village within easy reach from our property.

Modern Amenities:
Enjoy complimentary WiFi and hassle-free luggage storage during your stay with us.

Book your stay at Marsden Stay Rotorua today for a memorable experience in Rotorua!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7
Based on 497 reviews
Cleanliness: 6
Service: 8
Location: 8
Room Quality: 7
Amenities: 7
Value for Money: 7
Food and Beverage: 6
Overall Experience: 7
C
Carrie • solo_traveller • nz
7
Quick stay at park central
Pros:

Own bathroom and got an upgrade to double queen room

Cons:

The pool was shut for maintenance

2026-09-19 • via Nuitee
T
Te Waiora • couple • nz
7
Pros:

This motel was in a convenient location not too far from Rotorua city. The room was comfy, the toilet and shower were good, with a beautiful up-dated mirror (electric), clean, good firm bed, clean sheets, good pillows. Suited our needs for an overnight stay.

Cons:

The clothes cupboard was in the bathroom, which is strange - maybe this could be redesigned to put the cupboard door on the other side of the wall in the bedroom. That's about all to say at this stage.

2026-09-13 • via Nuitee
W
Warren • solo_traveller • nz
10
Pros:

Location to town

Cons:

Entrances

2026-09-12 • via Nuitee
O
Ozzy • couple • nz
9
Very recommended
Pros:

Clean

Cons:

None

2026-09-01 • via Nuitee
R
Regine Angeli • couple • de
10
2026-08-31 • via Nuitee
M
Memory • family_with_children • nz
9
Good location, amazing staff
Pros:

Staff were very pleasant, they gave excellent recommendations for things to do while we're here. Customer service was excellent

2026-08-29 • via Nuitee
S
Shamma • couple • nz
8
2026-08-18 • via Nuitee
W
Wanda • family_with_children • nz
10
Wonderful
Pros:

The host was exceptional. Took our luggage up stairs for us

Cons:

I would have liked a two bedroom room downstairs as I had my aging dad with me who got a bit breathless going up the stairs.
An elevator would be perfect.

2026-08-12 • via Nuitee
K
Kim • solo_traveller • au
8
Pros:

The room was lovely and spacious. The staff were friendly and accommodating.
Excellent value for money.

2026-08-12 • via Nuitee
G
Greta • couple • it
6
2026-08-09 • via Nuitee
R
Richard • couple • nz
9
Excellent overall. satisfied with the price, service and accommodation room.
Pros:

Great service, receptionists was awesome, beautiful clean rooms. Really enjoyed our stay.

2026-07-22 • via Nuitee
L
Laura • family_with_children • au
9
2026-07-21 • via Nuitee
V
Vuinakodu • extended_group • nz
9
We enjoyed our stay
Pros:

Good Location

Cons:

Telephone (landline) - should be in rooms

2026-07-21 • via Nuitee
P
Peter • couple • au
5
Good location, bad place to sleep.
Pros:

Central location was good.

Cons:

If you want to sleep in sauna this is the place, the boiler was on constantly on and we ended up sleeping above the blankets and still were very sweaty.

2026-07-20 • via Nuitee
T
Tracy • solo_traveller • nz
10
2026-07-15 • via Nuitee
F
Fatemeh • extended_group • nz
9
2026-07-14 • via Nuitee
B
Brayden • solo_traveller • nz
9
Pros:

Clean good size room good location

Cons:

Shower pressure was OK not great

2026-07-11 • via Nuitee
L
Lindsey Pijnenburg • solo_traveller • nz
8
2026-07-09 • via Nuitee
C
Carrie • family_with_children • nz
6
overall it's good, like the heated pool, convenient location in town, unfriendly located switches.
Cons:

power outlets and switches are at inconvenient places.

2026-07-05 • via Nuitee
G
Georgia • family_with_children • nz
9
The motel offered a cozy and convenient stay with friendly service.
Pros:

It was a really pleasant stay! The place was super warm, comfy, and convenient, all at a great price. Plus, the staff were incredibly friendly, which made it even better.

Cons:

The shower was a bit cramped, making it tough to get properly clean but still manageable.

2026-07-05 • via Nuitee