Marsden Stay Rotorua

Hotels
7 (428 reviews)
273 Fenton Street , Rotorua , nz

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Miscommunication on amenities
Lack of follow-up on booking issues

Categories

Cleanliness
6
Several mentions of dirty areas and issues in the bathroom.
Service
8
Friendly staff mentioned, but mixed reviews on effectiveness.
Location
8
Good location highlighted multiple times.
Room Quality
7
Decent size and comfort, but some concerns about maintenance.
Amenities
7
Limited amenities reported and some facilities were not operational.
Value for Money
7
Good value indicated, but expectations not fully met.
Food and Beverage
6
Shortfalls in breakfast and beverage availability.
Overall Experience
7
Mixed feelings about the experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:24

Property Description

Luxurious Accommodations:
Indulge in the comfort of our 4-star hotel rooms for a truly relaxing stay.

Convenient Location:
Explore nearby attractions such as Paradise Valley Springs and Buried Village within easy reach from our property.

Modern Amenities:
Enjoy complimentary WiFi and hassle-free luggage storage during your stay with us.

Book your stay at Marsden Stay Rotorua today for a memorable experience in Rotorua!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7
Based on 428 reviews
Cleanliness: 6
Service: 8
Location: 8
Room Quality: 7
Amenities: 7
Value for Money: 7
Food and Beverage: 6
Overall Experience: 7
J
Julien • solo_traveller • nz
7
quite a good place to stay
Pros:

good size room, clean and modern

Cons:

i arrived after reception closed and i didnt receive txt with code for lock box

2026-04-18 • via Nuitee
L
Lorraine • solo_traveller • nz
10
An Amazing Experience
Pros:

Staff were very welcoming professional, well spoke and I just loved the experience.
Thank you so much

Cons:

Nothing

2026-04-16 • via Nuitee
S
Semita • solo_traveller • nz
8
Pros:

Swimming pool was warm

Cons:

Sliding door hard to lock.. so left unlock.

2026-04-16 • via Nuitee
L
Lyn • solo_traveller • au
9
2026-04-14 • via Nuitee
M
Markus • couple • de
9
2026-04-14 • via Nuitee
S
SUZANNE • solo_traveller • au
4
Cons:

The room isn't serviced everyday. We had to buy our own coffee and milk. The plumbing in the shower needs fixing. Smart tv but couldn't share with my phone.

2026-04-14 • via Nuitee
W
William • couple • nz
10
Pros:

Staff were awesome and we got a free upgrade iswell!

2026-04-13 • via Nuitee
G
Gurjant • couple • nz
7
2026-04-12 • via Nuitee
K
Krystal • solo_traveller • au
9
Pros:

Nice accommodation and the staff were lovely

2026-04-11 • via Nuitee
G
Grace • family_with_children • nz
5
2026-04-06 • via Nuitee
A
Akenese • couple • nz
8
Pros:

Close to town,

Cons:

No cooking facilities, not even a bbq area , no microwave or stove top in room , or a kitchen Families could use to make food

2026-04-06 • via Nuitee
R
Reshma • extended_group • nz
5
Pros:

Spacious room

Cons:

Toilet were stained
Bathroom floor stained.
Not enough parking.

2026-04-05 • via Nuitee
L
Lizzie • couple • nz
8
Good but no pool
Pros:

Was clean and comfortable

Cons:

Didn’t have a pool like it advertised

2026-04-02 • via Nuitee
R
Rachel • solo_traveller • nz
10
Pros:

Friendly staff easy checking

2026-03-30 • via Nuitee
D
Donna • couple • nz
10
2026-03-26 • via Nuitee
D
devi • extended_group • nz
1
Don't go there !
Pros:

Nothing

Cons:

Dirty bathroom- rust and mold buildup on wall, toilet bowl had stains, hasn't been cleaned for months. Car parks are so far from rooms. Entire property looks old, dead and dirty.
The rooms felt unusual, dark and spooky. Worst experience and waste of money. My family and I didn't sleep well whole night. I actually couldn't wait to check out.

2026-03-22 • via Nuitee
S
Sarah • couple • nz
10
Pros:

The Room is very good for the price

Cons:

Shower too small for my taste

2026-03-21 • via Nuitee
A
ANGELA • couple • nz
5
🙁
Pros:

La posizione

Cons:

Struttura vecchia, non curata. La stanza pur essendo pulita sapeva di chiuso.

2026-03-17 • via Nuitee
L
liando • couple • nl
9
Pros:

Good location,
good bed and room.
Clean

Cons:

No breakfast

2026-03-15 • via Nuitee
W
Walter • couple • nz
10
Exceeded expectations
Pros:

Spacious, great kitchenette, loved the in room mineral spa

2026-03-09 • via Nuitee