Palais de Pondichéry

Hotels
8.7 (467 reviews)
70 H.M.Kassim Salai Ambour Salai , Puducherry , in

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Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Spacious rooms
Polite staff
Great location
Cons:
Food quality
Room size variations

Categories

Cleanliness
8.34
There were some complaints regarding cleanliness, particularly about dust in wardrobes and the maintenance of certain areas.
Service
9.31
Many reviews praised the staff for being polite, helpful, and accommodating.
Location
9.35
Guests consistently noted the great location, close to attractions and convenient access.
Room Quality
8.5
Some rooms were spacious and well-maintained, but others were criticized for being small and lacking views.
Amenities
8.64
Amenities such as a rooftop cafe and complementary items were appreciated, though breakfast options could be improved.
Value for Money
8.6
Mixed reviews on value, with some feeling the price was high for the quality of food and certain room experiences.
Food and Beverage
7.84
Several mentions of food quality issues and high prices, although some guests enjoyed specific items.
Overall Experience
9.01
Guests generally reported a positive experience despite some criticisms in food and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 17:32

Property Description

Luxurious Amenities
Experience comfort and convenience with air-conditioned rooms, free WiFi, and 24-hour room service.

Modern Facilities
Enjoy modern amenities including a flat-screen TV, fridge, and private bathroom with free toiletries.

Explore Nearby Attractions
Conveniently located near Promenade Beach, Sri Aurobindo Ashram, and Bharathi Park, our hotel is the perfect choice for your stay in Puducherry.

Book your stay at Palais de Pondichéry now for an unforgettable experience in the heart of the city.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

8.7
Based on 467 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.5
Amenities: 8.64
Value for Money: 8.6
Food and Beverage: 7.84
Overall Experience: 9.01
A
anjali • family_with_children • in
10
2026-02-11 • via Nuitee
A
Alain • family_with_children • fr
9
Pros:

Chambre spacieuse, friandises d'accueil

Cons:

Trop d'attente pour le petit déjeuner qui n'est pas en libre service, dommage, ça nuit à la prestation générale.

2026-02-11 • via Nuitee
C
Carlos • extended_group • us
8
It was good
Pros:

Everything was great and lovely!!

Cons:

Laundry service!! They outsource to someone who messed up some clothes big time some had to be totally trashed. Leaving that aside they are very nice people and the hotel is very pretty. Just don’t have your laundry done here.

2026-02-10 • via Nuitee
L
Lilia • family_with_children • fr
7
Pros:

Personnel adorable. Ils n'avaient pas reçu ma réservation via booking mais ont fait le nécessaire pour me trouver une chambre

Cons:

Éviter de prendre le 4e étage car le restaurant est au-dessus et c'est bruyant.

2026-02-08 • via Nuitee
A
Alan • couple • fr
9
A very pleasant stay !
Pros:

Small and extremely friendly hôtel. Front desk made us very welcome. Hôtel was just a short walk to the beach as well as a multitude of Cafés and restaurants. Strongly recommended to those visiting Pondicherry. Breakfast was served in the roof top restaurant each morning and was fine.

2026-01-30 • via Nuitee
Cyril FRANCOIS • family_with_children • fr
10
2026-01-29 • via Nuitee
A
Ann Nicola • couple • be
8
Desk staff excellent, restaurant breakfast: could do a lot better
Pros:

Reception staff were excellent, helping us to find a reliable driver, which was key to our stay.
Breakfast in the restaurant, which is not connected to the hotel but the hotel price included breakfast…the breakfast was very Indian, with few recognisable alternatives, AND ALWAYS LATE!! We wanted to get out and about, but had to wait sometimes 30 minutes to be served.
In the evening the restaurant served very good food; but we would have liked a beer and they had no alcohol. A pity.
Overall a good stay, thank you.

Cons:

Breakfast!!
Rooms which adjoin others let too much noise through,

2026-01-25 • via Nuitee
M
mahato • family_with_children • in
8
Pros:

Staff and rooms service

Cons:

Restaurant food and complimentary breakfast.
Not much of an option in the menu.
And the complimentary breakfast provided was not good as well.

2026-01-23 • via Nuitee
S
Shamsher • solo_traveller • gb
8
I recommend this place
Pros:

Central location, staff were great, good breakfast

2026-01-23 • via Nuitee
R
Rath • extended_group • ae
7
Value for money
Pros:

Location. Tasty food in hotel room service. Hospitality of Front counter staff.

Cons:

Cold and substandard complementary morning breakfast .

2026-01-23 • via Nuitee
R
Ritu • solo_traveller • in
9
Pros:

Everything ok

Cons:

The bathroom floor was of Marble, hence slippery. We fell down and got hurt

2026-01-22 • via Nuitee
T
Tapas Kumar • family_with_children • in
7
Overall good
Pros:

Breakfast and location good

Cons:

Not very good dinner menu

2026-01-22 • via Nuitee
B
Bertille • couple • fr
5
Pros:

L'emplacement idéal pour le quartier français

Cons:

trop bruyant !!!! impossible de dormir quand on a une chambre au rez-de-chaussée et manque d'aération. Eau froide et chauffe-eau qui ne fonctionne pas

2026-01-20 • via Nuitee
Y
Yvonne • extended_group • ch
9
2026-01-20 • via Nuitee
F
FRANCESCA • family_with_children • it
10
2026-01-20 • via Nuitee
S
Sanchari • family_with_children • in
9
Overall great experience
Pros:

Delicious breakfast. Spacious and clean rooms and staffs were very helpful.

2026-01-20 • via Nuitee
R
Raushan • family_with_children • in
1
Disappointing and Pathetic service
Pros:

Nothing apart from location. It was a frustrating experience.

Cons:

I recently stayed at Palais de Pondichéry in Deluxe King Suite and unfortunately the experience and the service was PATHETIC. Several issues made the visit very disappointing and frustrating.


To start with, we kept on getting calls from reception to allow technicians in the suite balcony for some fixing / repairing work. They kept on disturbing throughout the day.

Then to make the stay worse, there was no breakfast served (though we had breakfast inclusive booking) and water bottles provided even after multiple calls. In the end, we had to buy drinking water from outside and had to checkout without any breakfast after waiting for an hour. This whole experience was even more frustrating as we had some elderly and kids with us.

Not sure, how have they got such high reviews. Must be paid ones.
Definitely not recommended. overall disappointing and Pathetic.
There are multiple options to look from in White Town area. Better explore those.

2026-01-19 • via Nuitee
A
Anita • couple • in
9
2026-01-19 • via Nuitee
P
Preethy J • family_with_children • in
9
2026-01-19 • via Nuitee
D
Dinesh Kumar • solo_traveller • in
8
Good stay spacious room and break fast is good
Pros:

Good and neat

Cons:

Parking space is small

2026-01-19 • via Nuitee