Pandora's Hilltop House Resort

Hotels
9.7 (150 reviews)
No. 22, Longwei Juwei, Xiehe Township, Wulingyuan District, Zhangjiajie City, China , Jiawan , cn

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cold rooms
Limited food options

Categories

Cleanliness
9.3
Issues with cold rooms and lingering smoke; overall, cleanliness rated lower.
Service
9.99
Staff were very friendly and accommodating, especially Will, who helped with tickets and planning.
Location
10
Great location, easy walking distance from the park entrance.
Room Quality
9.76
Good room quality but affected by cold temperatures and heating issues.
Amenities
9.79
Amenities were good but lacked sufficient heating.
Value for Money
9.97
Value perceived as high given the location and service.
Food and Beverage
8.81
Limited food choices and concerns about the quality of breakfasts.
Overall Experience
10
Despite some issues, high overall satisfaction due to service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 18:17

Property Description

Luxurious Accommodation with Stunning Views

  • Enjoy a comfortable stay in air-conditioned rooms with city or mountain views. Unwind in front of a flat-screen TV or relax on your private patio.
  • Wake up to a delicious breakfast with buffet, continental, and Asian options, setting the perfect tone for your day.
  • Have a fun-filled day with activities like billiards and table tennis, or explore the picturesque surroundings through hiking and cycling.

For a memorable stay amidst nature and luxury, book your stay at Hilltop House Resort today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.7
Based on 150 reviews
Cleanliness: 9.3
Service: 9.99
Location: 10
Room Quality: 9.76
Amenities: 9.79
Value for Money: 9.97
Food and Beverage: 8.81
Overall Experience: 10
K
Kazakov couple ru
10
Замечательный отель. Рекомендую.
Pros:

Отель находится в очень тихом уединенном месте, достаточно далеко от центра. Добраться до отеля можно только на такси. Но в этом и прелесть отеля для тех кто хочет отдохнуть от городского шума. Зато отель находится в пешей доступности от входа в национальный парк. А это собственно и есть то, зачем стоит ехать в Чжанцзяцзе. Кроме того отель обеспечивает бесплатный трансфер из аэропорта. Встречают с табличкой и привозят в отель. Хочется отметить блестящую работу персонала. Помогают во всем. Нам купили билет на поезд до Чанши, билеты в пещеру Хуанлонг, на гору Тианмен, в национальный парк Чжанцзяцзе. Помогли с обменом долларов на юани, вызывали такси. Особенно помог Ник (Nick). Благодаря его помощи во всем и организации экскурсионной программы наше пребывание в Чжанцзяцзе было великолепным. При отеле есть ресторан. Работает "до последнего клиента". Качество блюд хорошее. Дамплинги вкусные, нудли вкусные, совсем не переперченые, есть вилки и ножи. Фотографии номеров и отеля соответствуют действительности. Климат контроль работал хорошо. В отеле тихо, уютно, комфортно. Завтрак хороший, можно заказать что хочешь из списка. Потрясающие виды на горы. Отель однозначно может быть рекомендован!

Cons:

Может это мое личное и для других наоборот будет плюсом, но ванная в спальне как то не комильфо.

2026-03-21 via Nuitee
A
Ada couple gb
10
A perfect place to stay when visiting the area.
Pros:

A lovely hotel in beautiful surroundings. We thoroughly enjoyed our stay. Super modern, comfy rooms, with a great view. Helpful, friendly staff. Our thanks in particular to Nick, who was so patient in advising us on outings and booking tickets. Good breakfast and dinner too. Would highly recommend!

Cons:

Nothing

2026-03-20 via Nuitee
R
Rob couple us
10
Pros:

The staff including Nick were wonderfully helpful. The accommodations were nice and the restaurant food was good! The hotel is located a quick walk to Zhangjiajie park. We had a great time there and would recommend!

Cons:

No complaints

2026-03-17 via Nuitee
J
Jaspreet couple au
10
Pros:

The staff were excellent and went out of their way to help us with the national park tickets and mapping the route. One of the gates to the national park is less than 1 km away from the hotel. The hotel itself was clean and had a very warm vibe. Will definitely recommend staying here.

Cons:

Everything was great

2026-03-15 via Nuitee
S
Shikha solo_traveller gb
10
Fantastic
Pros:

Lovely spacious room. The views were stunning, the facilities (swimming pool, lounge room(s) with a fireplace, pool table and access to laundry services) were great. The breakfast spread was vast and the dinner options were delicious. The highlight was that it’s only a short walk from the middle gate to the Zhangjiajie park, and staff went above and beyond to help with planning an itinerary, book tickets and also a complementary airport transfer.

2026-03-13 via Nuitee
J
Julia couple sg
10
Wonderful stay
Pros:

The view of the resort n my room was amazing, very peaceful. The design of the place was very beautiful too. People there were very friendly, kind and helpful, especially Peter and Will. Highly recommend this place

2026-02-24 via Nuitee
K
Krisha couple au
10
Would definitely recommend to other travelers
Pros:

We had such a lovely stay at Hilltop House Resorts. Will was very helpful throughout our stay - he helped plan our route around the park which can be confusing and organised tickets for us. The location is beautiful and very close to the park.

2026-01-20 via Nuitee
L
Lisa couple de
10
Pros:

Die Lage und das Personal als auch das Zimmer an sich mit Frühstück waren wirklich top :) Es war ein wundervoller Aufenthalt.

Cons:

/

2026-01-20 via Nuitee
C
Camilla couple gb
10
Highly recommend!
Pros:

Outstanding views. The rooms are incredibly spacious and the breakfast spread is next level. The staff is incredibly welcoming and helpful, and were able to book all our activities through them directly which made our trip that much smoother

2026-01-20 via Nuitee
O
Onno couple nl
9
Excellent stay on the hillside near Zhangijajie National Park
Pros:

Very close to middle gate of Zhangijajie National Park (10 minutes walk), the host Will is an exceptionally empathic guide who arranged not only the best ticket package for zhangijajie but also for Tianman mountain and Grand Canyon. For the first 2 days he provided us with a detailed map with explanation which routes to take. This was extremely helpful and we really were able to see and do everything in 3,5 packed days. A big thumbs up for Will and the team @ Hilltop House resort

Cons:

No negative remarks

2026-01-19 via Nuitee
R
Renaud solo_traveller ch
9
2026-01-19 via Nuitee
S
Sara couple at
9
2026-01-19 via Nuitee
A
Abdulmajid couple sa
9
Pros:

Location, friendly people, outstanding place and very helpful employees.

Cons:

Atmosphere

2026-01-11 via Nuitee
G
Gert couple us
10
Pros:

This place was perfect! The location is excellent, 10 min walk from one of the park gates. Will is a fantastic hotel manager, he helps you to organise the tours and make your itinerary, nothing is too big or small for him to help you with. The hotel is super clean, the room was very spacious and the huge bathtub was my favorite! Would definately recommend this place!!

2025-12-25 via Nuitee
S
Stephen extended_group za
7
Pleasant family stay
Pros:

Willing staff will do anything you ask and the rooms are very comfortable. Mia made contact a couple of days before on wechat and really went out of her way to help with anything we needed. Beds are great and rooms spacious. The bar room next to the pool had a fire going every night and was a great spot to relax. Dinner very reasonably priced and an easy option instead of venturing out. Ability to wash for free was great advantage in our long trip. Location is great as well and it was great being out of the city. It was quiet and peaceful at night. Teenage kids really enjoyed the pool table downstairs.

Cons:

I cannot see how this is rated 5* . I believe 3* or 4* at a stretch is more accurate. If I was evaluating the property as a 3* i would give a 10 rating. The breakfast offering is more like caffeteria style and you have to run around getting cutlery, butter, sauces and we had to order the night before and we suspect they kept things smaller due to offseason so perhaps the offering is more comprehensive in season. The rooms are good but a five star room would have more mirrors for example( there is only one in bathroom) and there are some minor maintenance issues. Based on the pictures you get the impression you are right on the mountain with unobscured view but in reality some local houses are in front of the hotel and this is misleading. I therefore believe value for money is not that great.

2025-12-19 via Nuitee
W
Wouter family_with_children nl
9
Prima verblijf met fijne host (Will) en personeel. Goed eten op locatie.
Pros:

Prima ruime kamer. Prima ontbijt en diner op locatie met vriendelijk en behulpzaam personeel.
Fijne host (Will) die onze tour guide heeft geregeld en ook de tickets naar het park en ook voor vervoer van en naar vliegveld heeft gezorgd.
Bedden sliepen prima. Fijne rustige omgeving.
Lieve hond.

Cons:

Helaas was het te koud in de winter (december) om te kunnen zwemmen (ongeveer 8 graden). Het buiten zwembad is niet verwarmd.
Als je met warmer weer komt is het een prima zwembad met een prachtig uitzicht op de bergen!

2025-12-16 via Nuitee
N
Nadezhda extended_group us
10
Pros:

Great hotel!

2025-12-04 via Nuitee
A
Alevtina couple ru
9
Pros:

Хороший не большой отель, чисто, хорошее постельное белье, не жесткие матрасы, удобные подушки, дорогой и хороший запах шампуня, кондиционера. Хороший напор воды в душе, не воняет канализацией, номер не прокурен, есть халаты и тапочки. Очень приветливый персонал, постоянно помогали нам, покупали билеты в парк, решали вопросы с такси. На завтраки для меня есть было нечего, мне отдельно делали салат с помидорами и огурцами.

Cons:

Приехали в 3 ночи, отель без отопления, в номере холоднее, чем на улице, окна в номер открыты! На улице плюс 5)) включили кондиционер, пол ледяной, номер прогрелся ближе к утру, спали одетые, не говоря уже про душ! Завтрак на китайский лад, я была голодная постоянно. В других местах с едой также. Уходишь с номера в 9 утра, отопление выключается, на завтраке холодно, окна , двери открыты, чай еле теплый и ты уже замерз! Дальше такси… тоже самое, окна открыты, печку не включают. Пока доехал до горы, ты уже замерз. Дальше горы, согреться негде. Только горячий чай в руках, все кафе уличные, без отопления. Приезжаешь в номер после 20.00, комната ледяная и все с начала! Эта проблема не отеля, так везде в Китае. Но отелю нужно адаптироваться под европейских гостей, мы испытали очень сильный дискомфорт из-за постоянного холода. Согреться можно было только в горячем душе вечером! Курят китайцы везде! Вы будете завтракать, рядом с вами будут все курить, дышать нечем, так же в холле, для них это норма! В первый день хотела поставить не выше 3 оценку! Поставила 9 только из-за менеджера Ника, он большой молодец!

2025-11-29 via Nuitee
R
Richard couple gb
9
Excellent base for exploring Zhangjiajie.
Pros:

Great location, easy walking distance from park entrance. Will and all the staff were really helpful and friendly - helped us buy park tickets and gave lots of advice on how to see the best sights. Lovely room and good facilities.

Cons:

Not the widest choice of food.

2025-11-28 via Nuitee
H
Hollie Ann solo_traveller gb
10
Just stay here !!!!!!!!
Pros:

I cannot express this enough, stay here!!! I arrived a solo female traveller from the UK, and Will personally sorted all my tickets for the different parks, and planned my itinerary. I felt so cared and looked after. The location is great, literally walk down the road to little shops and small restaurants.

Cons:

Nothing - perfect

2025-11-27 via Nuitee