Pandora's Hilltop House Resort

Hotels
9.7 (248 reviews)
No. 22, Longwei Juwei, Xiehe Township, Wulingyuan District, Zhangjiajie City, China , Zhangjiajie , cn

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cold rooms
Limited food options

Categories

Cleanliness
9.3
Issues with cold rooms and lingering smoke; overall, cleanliness rated lower.
Service
9.99
Staff were very friendly and accommodating, especially Will, who helped with tickets and planning.
Location
10
Great location, easy walking distance from the park entrance.
Room Quality
9.76
Good room quality but affected by cold temperatures and heating issues.
Amenities
9.79
Amenities were good but lacked sufficient heating.
Value for Money
9.97
Value perceived as high given the location and service.
Food and Beverage
8.81
Limited food choices and concerns about the quality of breakfasts.
Overall Experience
10
Despite some issues, high overall satisfaction due to service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 18:17

Property Description

Luxurious Accommodation with Stunning Views

  • Enjoy a comfortable stay in air-conditioned rooms with city or mountain views. Unwind in front of a flat-screen TV or relax on your private patio.
  • Wake up to a delicious breakfast with buffet, continental, and Asian options, setting the perfect tone for your day.
  • Have a fun-filled day with activities like billiards and table tennis, or explore the picturesque surroundings through hiking and cycling.

For a memorable stay amidst nature and luxury, book your stay at Hilltop House Resort today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.7
Based on 248 reviews
Cleanliness: 9.3
Service: 9.99
Location: 10
Room Quality: 9.76
Amenities: 9.79
Value for Money: 9.97
Food and Beverage: 8.81
Overall Experience: 10
G
Giovanna couple br
9
Otima estadia, porém não é um resort
Pros:

Funcionários extremamente simpáticos, principalmente a Cici, ajudaram muito no planejamento dos passeios e nos buscaram na estação de trem. Quarto amplo, limpíssimo e super confortável

Cons:

Pelo nome esperamos que fosse um resort mesmo, mas é mais uma pousada bem confortável, não é ruim, mas quebrou um pouco a expectativa. O café da manhã precisa de mais opções.

2026-08-21 via Nuitee
G
Gerard couple es
10
Pros:

Preciosas vistas y muy amables. Nick y Will te ayudan en todo! Una buena experiencia. Lo único el restaurante podría mejorar.

2026-08-20 via Nuitee
E
Emanuele couple it
10
2026-08-20 via Nuitee
P
Pablo solo_traveller mx
10
Hotel excepcional
Pros:

Tiene habitaciones amplísimas, y muy silenciosas, las camas muy cómodas. El personal extremadamente atento amable y proactivo, hacen todo lo que está en sus manos para que la estancia sea agradable y las experiencias se vivan al máximo. La alberca merece mencionar aparte, tiene unas vistas espectaculares y los atardeceres se gozan al máximo, más después de caminar todo el día visitando los parques

Cons:

El desayuno le faltan opciones occidentales

2026-08-19 via Nuitee
E
Elle couple gb
10
Amazing hotel, great location, lovely staff
Pros:

The breakfast buffet was great, good mix of foods, dinner in the evening was nice too. The rooms were clean and well equipped with toiletries etc. The pool and pool bar area were beautiful and we had some nice cocktails made. The dog is very lovely. Lily was most helpful at planning our various excursions to the national park (middle gate entrance is only 10mins walk away down the hill), Grand Canyon, and Tianmen mountain. She was very active on WeChat for any of our needs. We would stay here again!

Cons:

Nothing!

2026-08-19 via Nuitee
S
Sergio couple es
10
Acierto seguro
Pros:

El personal del alojamiento nos hizo sentir como en casa. Vinieron a recogernos al aeropuerto (aprox. 45min de trayecto) y llegamos al alojamiento pasada la medianoche, donde Nick nos atendió sin mirar el reloj. Nos organizó y explicó la ruta completa que debíamos seguir al día siguiente así como lo hizo también el resto de los días de nuestra estancia. Desde el alojamiento nos compraron las entradas al Parque Nacional de Zhangjiajie, está a pocos minutos andando de la Middle Gate. Repetiríamos sin duda, alojamiento que aconsejaremos a nuestros conocidos.

Cons:

Nada.

2026-08-19 via Nuitee
E
elena solo_traveller it
10
Pros:

Servizio

Cons:

Nulla

2026-08-18 via Nuitee
M
Michael solo_traveller de
9
Pros:

Sehr hilfsbereites Personal. Proaktiv. Yakusie toll, Aufenthaltsfläche. Super Organisation und Englisch Kenntnisse

Cons:

Frühstück nicht vielfältig. Toilette nicht mit einer Tür versehen. .

2026-08-18 via Nuitee
N
Natali321 solo_traveller ru
10
Pros:

Хозяин отеля создал атмосферу настоящего семейного гостеприимства. Для большой компании из 23 человек организация поездки была безупречной: нас встретили прямо в аэропорту, избавив от необходимости искать транспорт с багажом и детьми. Вся логистика внутри региона — трансферы к разным входам в парк, помощь с билетами и навигацией — была полностью взята на себя принимающей стороной. Хозяин учел абсолютно все пожелания группы такого масштаба, что позволило взрослым отдыхать, а не заниматься организационными вопросами.
Размещение превзошло ожидания. Номера просторные, идеально чистые, оформлены в современном стиле с использованием натурального дерева. Кровати удобные, постельное белье свежее. Но главное достоинство — это панорамное остекление. Вид из номеров действительно потрясающий.

Ресторан при отеле стал отдельным открытием. После целого дня ходьбы по подвесным мостам и стеклянным тропам возвращаться сюда было настоящим удовольствием. Еда вкусная, порции большие. Персонал заранее учитывал предпочтения большой компании, благодаря чему подача блюд была быстрой и организованной.

2026-08-17 via Nuitee
Ľubomír family_with_children sk
9
2026-08-17 via Nuitee
A
Alessandra couple it
10
Eccezionale
Pros:

Abbiamo trascorso alcuni giorni indimenticabili in questo resort.
La camera era impeccabile e i letti davvero super comodi.
Quello che fa davvero la differenza però è il personale: gentilezza, cordialità e professionalità dal primo all'ultimo giorno.Sempre pronti ad aiutarci con prenotazioni e consigli, con un supporto continuo e mai invadente ma soprattutto ringraziamo Cici che ci ha aiutato sempre su tutto fino all’ultimo con il sorriso!
Anche la ristorazione è stata una piacevole sorpresa, cibo ottimo!
Un posto dove ci si sente davvero coccolati. Lo consigliamo al 100%!

Cons:

Nulla

2026-08-16 via Nuitee
V
Valerie Florence family_with_children it
9
Ottimo soggiorno, consigliato!
Pros:

Colazione media, posizione ottima vicino al parco.
Ottimo rapporto qualità/prezzo
Mike e Will sono stati di grandissimo aiuto per acquistare i biglietti del parco ed trovarci una guida. Camera bella e nuova

2026-08-16 via Nuitee
A
Adriana couple it
9
Pros:

Lo staff è stato meraviglioso. Davvero gentili e accomodanti. Hanno gestito tutto sempre perfettamente. La stanza aveva un bel terrazzino con una bella vista e la piscina a sfioro con vista sulle montagne piacevole

Cons:

Le camere erano un po’ basiche e così lo stile dell’albergo. Era comunque pulito e comodo per l’entrata del parco

2026-08-15 via Nuitee
A
anna family_with_children it
10
Pros:

Staff molto gentile, disponibile e collaborativo.

2026-08-14 via Nuitee
G
GINA couple es
10
I would definitely choose to stay at this hotel again.
Pros:

Very cozy facilities and incredibly welcoming service. The staff explained everything we needed to know for visiting the parks the following day and even provided us with some medicine for a cold. The restaurant was excellent—we enjoyed both breakfast and dinner there. Everyone on the team was extremely kind and helpful, and Nick in particular went above and beyond to assist us with everything we needed.

Cons:

.

2026-08-14 via Nuitee
M
Maria couple us
10
Peaceful!
Pros:

Very peaceful and beautiful hotel . The views from my room window were breathtaking. The rooms were comfortable and spacious. The staff was incredibly friendly and helpful. The breakfast buffet was delicious. We felt right at home. 💯 recommend.

Cons:

Everything was great!

2026-08-10 via Nuitee
F
Flavia couple it
10
Soggiorno eccezionale a Wulingyuan
Pros:

Struttura moderna, stanza grande e ben curata/accessoriata, gentilezza e disponibilità dello staff anche in relazione all’organizzazione degli itinerari per le escursioni, servizio di lavanderia gratuito e trasporto gratuito.

Cons:

Tutto perfetto.

2026-08-10 via Nuitee
C
carlos extended_group es
10
Excepcional trato y instalaciones.
Pros:

Excepcional, cerca de la puerta del parque. Nos ayudaron en todo ,nos explicaron como hacer las rutas , nos tramitaron las entradas y nos recogieron y nos llevaron a la estación. Las instalaciones increibles y las habitaciones enormes muy bien decoradas y super limpias. Un diez de hotel con muy buena relación calidad-precio. Muy recomendable.

Cons:

Por decir algo que el agua de la piscina para mi gusto estaba un poco fría pero con el cañor que hacía tampoco fue problema.

2026-08-10 via Nuitee
A
Alberico Altieri solo_traveller it
10
Pros:

Lily è stata molto accogliente e disponibile.
Ci ha aiutati per i parchi e si è resa disponibile anche dopo il soggiorno.
Ci ha fatti sentire a casa.

2026-08-10 via Nuitee
S
Severine couple nl
10
Fantastisch verblijf met geweldig personeel en prachtige ligging
Pros:

Het is een heel gezellig klein hotel. Het hele personeel is super behulpzaam. Ze hebben alles voor ons geboekt en geregeld, zo fijn! Niks was hun te veel.
De ligging is heerlijk! Zeker na een dag in de drukke parken kom je tot rust met een lekker drankje bij het zwembad. Ontbijt en avondeten zijn prima in het hotel. In 15 min met de taxi ben je in Wulingyuan, een gezellige stad met veel winkels en restaurants.

2026-08-09 via Nuitee