Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
Garden
Hiking
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Cons:
Mold in rooms
Noise complaints
Basic breakfast

Categories

Cleanliness
7.73
The cleanliness was poor with reports of mold and a damp room.
Service
9.7
Exceptional service with friendly and helpful staff.
Location
9.24
Perfect location directly at the beach, convenient access to restaurants.
Room Quality
7.69
Rooms were spacious but some lack ventilation and had damp issues.
Amenities
8.72
Good amenities available, but with some noise complaints.
Value for Money
8.68
Standard value for the amenities offered and location.
Food and Beverage
8.23
Breakfast was good but considered basic by some guests.
Overall Experience
8.8
Overall enjoyable stay despite some issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:40

Property Description

Luxurious 4-Star Beachfront Accommodation

Spectacular Views and Comfortable Amenities
Experience stunning sea views from select rooms while enjoying the comfort of air conditioning and a well-appointed desk. The private bathrooms with free toiletries add a touch of luxury to your stay.

Delicious Dining Options
Start your day with a scrumptious à la carte breakfast offering American and vegetarian choices. Indulge in a variety of cuisines at the on-site restaurant, including American, Mexican, and local dishes. Dietary preferences are catered to with vegetarian, dairy-free, and vegan options available.

Book your stay at El Deseo Serendipity Tortuguero now and immerse yourself in beachfront luxury and exceptional service.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.6
Based on 125 reviews
Cleanliness: 7.73
Service: 9.7
Location: 9.24
Room Quality: 7.69
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 8.23
Overall Experience: 8.8
N
Natacha • couple • ch
8
2026-09-09 • via Nuitee
R
Ramiro • solo_traveller • gb
8
Pros:

Perfectly located a bit outside town (more calm area) and in front of the sea. Abundant breakfast and good service overall.

Cons:

The hotel helped us book our tours, but they made a mistake which meant we couldn't do one of the tours (because we didn't have enough nights there).

2026-09-09 • via Nuitee
J
Julia • couple • de
8
2026-08-23 • via Nuitee
G
Guillermo • extended_group • es
1
2026-08-20 • via Nuitee
M
Margherita • couple • us
9
Pros:

Excellent location
Clean and spacious room
Friendly staff

2026-08-19 • via Nuitee
V
Van Overbeek • solo_traveller • nl
8
Geweldig stekkie!
Pros:

De locatie is geweldig. Direct aan het strand. Tussen de palmen en amandelbomen. Mooi schoon kleinschalig hotel. Personeel staat echt voor je klaar om te zorgen dat jij niks te kort komt.

Cons:

Een zwembadje zou een mooie toevoeging zijn voor het hotel.

2026-08-11 • via Nuitee
L
Laura • couple • gb
10
2026-08-07 • via Nuitee
L
LEGLOAHEC • solo_traveller • fr
8
Pros:

Emplacement idéal dans le village en face de la mer.

Personnel très agréable et serviable.

2026-08-07 • via Nuitee
M
Monica • extended_group • es
9
Muy agradable y trato muy cercano.
Pros:

La ubicación y la amabilidad del personal. Un detalle que me gustó mucho, fue que nos lavaron la ropa al llegar mojados de una excursión. Todo un detalle que agradecimos mucho.

2026-08-04 • via Nuitee
M
Marion • solo_traveller • fr
9
Très Bien
Pros:

Nous avons passé un très bon séjour dans cet hôtel ! Malgré la pluie et l'humidité, Tortuguero reste un endroit incroyable qu'il faut découvrir ! L'hôtel est très bien placé, un peu à l'écart de la place du village, au bord de l'océan, c'est magnifique et très calme. Le personnel est vraiment au petit soin, toujours très souriant et les chambres sont très propres et spacieuses ! Si vous voulez faire des excursions, n'hésitez pas à passer par l'hôtel qui s'occupera de tout ! Même le transfert depuis la Pavona est super efficace !
Encore merci à toute l'équipe, Pura Vida !
Marion et Olivier

Cons:

Petite précision, pas de restaurant sur place, mais il y a ce qu'il faut dans le village !

2026-08-04 • via Nuitee
F
Frank • couple • nl
7
2026-07-23 • via Nuitee
J
Judith • extended_group • es
9
Pros:

El personal súper amable

2026-07-07 • via Nuitee
D
Dimitri • couple • ch
10
Pure Pura Vida vibes!
Pros:

Laid back, pura vida location at the Caribbean beach.

Cons:

Nothing, everything was great.

2026-06-22 • via Nuitee
M
Maria • solo_traveller • es
10
2026-04-30 • via Nuitee
N
Nerea • solo_traveller • es
9
Pros:

Es un hotel moderno y cómodo a primera línea de playa. Los colchones, las almohadas y los baños son de calidad. Nos alojamos solo 3 noches y por fortuna para nosotros debido a la época, nos encontrabamos solos en el hotel.
Destacamos la limpieza exhaustiva tanto de las habitaciones como de las zonas comunes, la calidad, cantidad y variedad del desayuno y lo más importante el excelente equipo que siempre estaba atentos a nosotros y a los detalles.
Sin duda espero que cuiden a sus trabajadores para que el hotel mantenga el valor que tiene actualmente. Lo único que podríamos echar en falta es una pequeña piscina ya que la playa, aunque si puedes meterte en el agua, suele tener muchas corrientes. En general, repetiriamos!

2026-04-27 • via Nuitee
P
Peter • couple • ch
8
Schönes Hotel direkt am Strand.
Pros:

Das Hotel ist direkt am Meer gelegen. Es war ein dunkler Sandstrand, den man so auf den Bildern vom Hotel nicht erkennen kann.
Wir wurden am Bootsanleger abgeholt und unser Gepäck wurde zum Hotel gebracht, was sehr hilfreich war.
Das Personal war sehr freundlich und hat bei Buchungen von Touren und Restaurantempfehlungen geholfen. Wir konnten unsere Sachen im Trockner trocknen, nachdem wir bei einer Tour nass geworden waren. Die Zimmer wurden sehr gründlich gereinigt, auch zwischendurch. Insgesamt fanden wir das Hotel gut.

Cons:

Neben unserem Zimmer war eine Nitsche, die mit Bauresten und z.T. Unrat gefüllt war. Das sollte entfernt oder mit einem Vorhang verdeckt werden
Die Stühle am Strand müssten erneuert werden. Wir fanden das Hotel im Vergleich zu anderen Hotels in Costa Rica etwas zu teuer.

2026-04-25 • via Nuitee
F
Frederic • couple • fr
10
Pros:

tout

Cons:

rien

2026-04-24 • via Nuitee
D
Debbie • solo_traveller • gb
10
A gem of a place
Pros:

What's not to like about this place! Everyone was so friendly and helpful. The breakfast was delicious and more than enough to get you through a mornings sightseeing. On our last morning we watching the monkeys on the roof next door having their morning roll around too. The room was large, clean and had what we needed for our stay. The bed was comfortable and it was a quiet location.

Cons:

Don't be fooled by 'a garden view' room. No garden, a small courtyard that is blocked off so no natural sunlight can get into the room we were in. As we were only there to sleep it didn't detract from our stay at all

2026-04-17 • via Nuitee
B
Betsy • couple • us
10
Pros:

Lived staff, breakfast and common room.

Cons:

Shower ran cold

2026-04-04 • via Nuitee
L
Linda • couple • gb
8
Pros:

Great location by the beach with beach chairs
5 minute walk to centre of town
Great breakfast
Attentive staff

Cons:

The bar was quite limited

2026-04-04 • via Nuitee