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Facilities
Property facilities
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Guest education on local ecosystems and culture
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Tour desk
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Facilities for disabled guests
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Public transport tickets
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Adult only
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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24-hour security
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Japanese garden
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Covered parking
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Fishing nearby
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Beach club nearby (surcharge)
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Beach toys
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Paddle boating nearby
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious 4-Star Beachfront Accommodation
Spectacular Views and Comfortable Amenities
Experience stunning sea views from select rooms while enjoying the comfort of air conditioning and a well-appointed desk. The private bathrooms with free toiletries add a touch of luxury to your stay.
Delicious Dining Options
Start your day with a scrumptious à la carte breakfast offering American and vegetarian choices. Indulge in a variety of cuisines at the on-site restaurant, including American, Mexican, and local dishes. Dietary preferences are catered to with vegetarian, dairy-free, and vegan options available.
Book your stay at El Deseo Serendipity Tortuguero now and immerse yourself in beachfront luxury and exceptional service.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Location
Guest Reviews
außergewöhnlich freundliches und zuvorkommendes Personal, das alles tut, um sich rundum wohl zu fühlen. Viele kleine Aufmerksamkeiten
Petit déjeuner top
Personnel de service au top
Prise en charge dès le parking à l’aller comme au retour par hozni top
Lit 140
Pas de piscine
Prix trop élevé pour prestation
Musique trop forte on entendait pas la mer !
The best part of our stay here were the staff, so kind and so helpful. A special shout out to Cooper the manager, Sofia our driver, and the lovely ladies at breakfast. Incredible location with sea front but short walk into the town centre. Exceptional service arranging transport and tours, we booked transport from San Jose and to Cahuita as well as a night tour and a boat tour - all went as planned. Room very comfortable and spacious, good beds, and lovely decor (we booked slightly bigger option). Breakfast was good and plentiful. Overall quiet and were able to get good nights sleep here. Very much recommend this hotel!
The only small complaint I would have is that our shower wasn’t properly cleaned before we arrived - there was a lot of hair balls from previous guests. The room was cleaned in the morning and evening time on day one, which we read was the norm there, but then it didn’t happen again in the evening times after that so the room did accumulate quite a bit of sand.
Die Freundlichkeit und Hilfsbereitschaft des Personals.
Die Grösse der Zimmer und der Zimmerservice..
Die organisierten Tours vom Hotel.
Supererlebnis im NP Boottour mit Guide Johny.
Gar nicht
De kamers waren erg mooi ingericht.
Het is een kleine accommodatie . Gezien de prijs zou het fijn zijn als er ook een zwembad aanwezig zou zijn.
The staff were very friendly and helpful, nothing was a problem
One or two minor maintenance issues with the room but nothing that spoiled our stay.
Super aardige mensen! Je wordt vanuit de haven van Tortuguero opgepikt met je tassen dus je weet meteen waar het is. Het is 5min lopen en dan zit je ook heerlijk aan zee. Kamer is prima, lekker met airco. Ontbijt kan je kiezen tussen continentaal en lokaal, super lekker allemaal. Achter de accommodatie staat een amandelboom waar groene ara's graag komen ;) Voor een heerlijke plek met alle restaurants in de buurt, zonder dat je een watertaxi hoeft te nemen, moet je hier zijn! Een dikke aanrader!
We hadden last van een lekkage in de badkamer, maar dit is de volgende dag direct opgelost!
De vriendelijkheid van het personeel waardoor je je als gast heel erg welkom voelt. Ook de tours vanuit het hotel, met guide Johnny, zijn top!
Niets.
We stayed at the hotel with my sister this february 2026. We had an excellent stay at el Deseo. The hotel is very kozy and rooms are extremely clean. Breakfast is also great but what we had liked the most was the attention received from all the staff from the hotel. They did their best to make our experience at el Deseo the best and we are very greatful for this. Alicia, Saray, Maia, José and Cooper, thank you very much for everything! You are simply the best!!🫶🏻
La proximité avec l’océan.
L’accueil du personnel.
Le rapport qualité n’est pas du tout au rendez-vous.
La chambre est au milieu d’un patio sans aération possible en dehors de la climatisation.
Pour avoir fait de nombreux hôtel, on n’est clairement pas dans un 4 étoiles (tout juste 2)
The property is close to the Caribbean Ocean, and you can for miles! The second floor common area and staff made up for the deficits of this property. It wasn’t anything like what I expected.
There was a really strange smell to the room.
We had to point out, and have cleaned, the mold on the air conditioner vent and on the painting below it (I later saw some on the painting in the bathroom). I have asthma and I had a really hard time sleeping/ breathing in our room. For the price, the bed should have been at least a queen (not a double!) There was a twin bed in an undesirable corner. Unfortunately, we got Room #1 and there is absolutely no privacy! The blinds barely covered the windows at certain angles, and we had no windows that we could open to let in fresh air. Room #1 looks right at the reception/bar area.
La ubicación es buena para ir a la playa y al parque de tortuguero, habitaciones amplias
La calidad de la comida es mala y cara.
We had a wonderful experience. The room was spacious and comfortable, with excellent air conditioning. The staff was exceptionally friendly – receptionists, guides and housekeeping - everyone. They were also super helpful booking tours. Breakfast was very good as well. We highly recommend this hotel.
Nothing.
Le personnel bienveillant et accueillant
Ce n'est nullement un hôtel 4 étoiles :
- La chambre donne l'impression d'être en prison: au rez de chaussée, fenêtre embuée donnant sur un patio sombre et délabré
- Le plus gros problème était l'humidité excessive dans la chambre : impossible de faire sécher nos vêtements, pire les vêtements mis secs dans la penderie étaient mouillés le lendemain ! Même nos guides de voyages étaient gondolés après deux nuits passés dans cet hôtel.
- petit déjeuner simpliste, peu varié et peu copieux, même pas un morceau de pain
- abords de l'établissement négligés
Le personnel très attentionné, bienveillant, disponible et souriant. Ça a compensé largement les petits défauts de l'hôtel.
L'emplacement au bord de la plage
L'organisation des transports et excursions directement par l'hôtel
Chambre qui sent l'humidité et sol pas très propre, mais seuls points négatifs à trouver. Excellent séjour dans cet hôtel avec un staff super
Staff, rooms, location, breakfasts, activities :)
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