RESIDENCY LUXURY SEAFRONT HOTEL

No towels, dirty room, very loud

The blinds were broken

The sea view was blocked by broken roller blinds that didn't open.
The blinds had big tears in them.
The blinds didnt have pull cords anymore.
The balcony door didnt open.
The room had seen better days.
The carpet was loose.
The skirting boards were bulging with damp.
The light fittings were hanging off the ceiling.
The walls were dirty.
There was no staff.
The key to the room was a touch pad code, which no-one showed us how to use. If you enter the code wrong it locks you out.
There was vomit outside the hotel on entry.

Everything filthy druggys staying there

Scruffy hotel, smell of drugs (possibly the staff smoking it, as it was still evident in the reception area the following morning), single stained dirty towel in the room, not enough towels, no loo roll, no working TV control, pillows were pointless, they were really flat with no comfort, only one cup for tea or coffee, poor security procedures for room code. General dirty feel, loose carpets on the stairs, noisy guests during the night.

the door would not lock we felt unsafe and there was no heating no spoons to make tea and very unclean no towels

Not as described, certainly far from luxury. The bed was falling apart, radiators not fixed to the walls properly, bathroom smelt damp, rips to the blind, half used toiletries no towels and no working Tv. Definitely wasn’t worth the £80 paid. Also having to pay £14 for parking which isn’t stated at the time of booking is somewhat excessive, especially considering it’s just a parking bay at the back of the hotel and isn’t a secure car park.

Review of Residency Luxury Hotel (Check-in via Sapphire Hotel)

I think they might have misspelled “hostel” because this is definitely not a luxury hotel.

We received an email with instructions to check in through their sister property, the Sapphire Hotel no problem there. But when we walked in, the music was blaring at 2 p.m. even though there were only a couple of people scattered around the bar. It made no sense and wasn’t a great first impression.

At reception, we were given our room numbers and told to take a photo of a card with our door code on it. The cards looked very worn, which suggests that the codes are rarely changed a bit concerning, since past guests could still have access if they’d taken pictures too.

There were two bookings in my party. A staff member showed us to my friend’s room on the ground floor, then simply told me my room was on the first floor and left me to find it myself not a huge deal, but not great service either.

While the rooms have been decorated to look aesthetic, the overall finish isn’t good. It feels like a building site where the last step the deep clean still hasn’t happened. The fridge is right next to the bed and makes constant noise. No towels were provided (perhaps my oversight for not asking, but I’ve never had to ask in any other hotel). And maybe I’m being picky, but if you’re going to call yourself luxury, the hangers should at least match.

That said, with a proper clean and a thorough snag list, this place could have potential to be a decent hotel in the future.

The cleanliness, the noise through the night, being rudely awaken at really early hours by heavy foot steps from the floor above and the fact I couldn’t get decent quality food at this hotel. It did not quite feel like I was on holiday.

The environment is so dirty

No remote
No cups
Loose fixtures and fittings
Shower not work
Couldn’t use TV
Dirty fridge
Got bit by bugs

Nothing but location

Stairs