Serendipity Holistic Resort Spa

Poca scelta per i pasti e prezzi abbastanza elevati

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The reasons why Serendipity just didn't hit the mark was because of attention to detail.
On booking.com, it is advertised as 4 star/genius, but when you went you realised that the room we were staying in looked tired...needed tlc. A touch of paint, and a realistic view of what is online considering the price point. The public toilets soapwah dispenser was broken, 2hr wait for dinner, I had to ask to get a beer a few times and perhaps things which are exprcted in 4* are lacking. Serendipity could be amazing, it's just slightly not quite there.

A few quirks with how the various room amenities were listed in booking.com. For example, things like slippers, robes, wardrobe, coffee and tea maker, mosquito nets were listed for the room we booked but not the room we ended up with. The office manager did her best to accommodate, but would suggest the property review the information they are listing to be more accurate. Also, the hotel lists free onsite parking no reservation required as an amenity, but the property only has two onsite places and had us park off property up the road. The dinners were great but extremely expensive (menu is listed on their website). Lunch was not so great (pizza, sandwich, salad) and also quite expensive. We had much higher hopes for the coffee being in the blue mountains but it was not properly prepared (I've lived in the blue mountains in the past and have a good sense of this). It also was not served both breakfasts. Spa service was excellent but the "complimentary wine" was very very low quality which didn't really match the price point.

You need a great driver and car to get there, roads are very narrow and bendy

Bad roads

The lighting at night could've been better, and the meal prices were pretty expensive without knowing beforehand

I was disappointed by the lack of transparency with the resort’s dining options. Although the online menu looked promising, there were no prices listed. On arrival, I learned that proteins and sides were sold separately, which made the meals unexpectedly expensive. Worse, there was no physical menu available, and the chef could only give rough price estimates from memory. This lack of clarity made it difficult to make informed choices and felt misleading. They did inform the menu had changed 2 days prior.
While I understand that prices may vary, transparency is critical—especially in a resort setting where guests rely on clear communication to plan their spending. I sincerely hope the management considers providing a physical or digital menu with accurate, itemized pricing moving forward. It would go a long way in improving the guest experience.

I loved everything! Especially the staff

There was no Faults

Couldn't recommend any improvements

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