Zhangjiajie Hero Boutique Hotel

Hotels
8.9 (113 reviews)
S102, Indigo Plaza, Guanliping Community, Guanliping Office, Yongding District , Zhangjiajie , cn

Facilities

Offsite parking discounted rates available
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Fire extinguishers
Smoke alarms
CCTV outside property
24-hour security
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Breakfast limited options
Noise due to renovations

Categories

Cleanliness
8.54
Some mentioned issues with room cleanliness due to ongoing renovations.
Service
9.31
Staff were attentive and helpful, assisting with directions and room relocation.
Location
9.55
Excellent location near Tianmen Mountain and various dining options.
Room Quality
8.8
Spacious and comfortable rooms with good facilities, but some mentioned issues like privacy.
Amenities
8.83
Standard amenities available, could improve breakfast options.
Value for Money
8.89
Overall a good value considering location and room quality.
Food and Beverage
8.14
Breakfast options were limited and some reports of noise.
Overall Experience
9.11
Guests enjoyed their stay overall, with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:02

Property Description

Convenient Location

Within close proximity to Zhangjiajie's top attractions, including Zhangjiajie National Forest Park and Tianmen Mountain Ticket Office.

Comfortable Accommodation

Enjoy air-conditioned rooms with modern amenities such as flat-screen TVs, private bathrooms, and free WiFi.

Dining Options

Indulge in a variety of dining experiences, including an on-site restaurant serving delicious American cuisine.

Experience comfort and convenience at Zhangjiajie Hero Boutique Hotel. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 113 reviews
Cleanliness: 8.54
Service: 9.31
Location: 9.55
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.89
Food and Beverage: 8.14
Overall Experience: 9.11
N
Nicolás solo_traveller uy
10
Pros:

La ubicación es excelente y la habitación muy limpia. Super recomendable

2026-04-22 via Nuitee
D
Daniela couple fr
10
2026-04-19 via Nuitee
L
Lee-Anne couple gb
6
Good location but room smelled of smoke
Pros:

Location - very close to the cable car and buses to tianmen mountain. Bed comfortable. Staff very kind

Cons:

Our room stank of cigarette smoke. The toilet had a mind of its own and kept opening and closing all night. Shower only stayed hot long enough for one of us to shower but not both. Very difficult to find with Didi taxi. Even showing them the name in Chinese didn’t help. In fact the name on the building is different from the name on booking.com

2026-04-18 via Nuitee
X
Xavier extended_group es
8
Pros:

Ubicacion, precio , amabilidad, amplitud de las habitaciones

Cons:

No había desayuno disponible a pesar de anunciar que si.
Las fotos un poco mejoradas respecto a la realidad

2026-04-17 via Nuitee
S
Shannon couple gb
9
Had a lovely stay!
Pros:

Good location for the Tianmen Mountain Cablecar. Clean, spacious. Breakfast was purchased separately but was tasty. Free laundry. Helpful staff.

Cons:

Confusing system with two hotels operating in the same building with some floors for one hotel and other floors for another.

2026-04-16 via Nuitee
S
Sebastian couple es
7
Buscarlo como Hotel Jinjiang Metropolis
Pros:

La habitación estaba bastante amplia y limpia. Por el precio me pareció bastante correcta.

Cons:

Solo la habitación esta bien, porque luego el ascensor, la recepción todo es bastante desordenado y viejo. Ademas, que es un edificio que se comparte como entre 4 hoteles diferentes. El nombre del hotel que aparece en Booking no es el correcto!!! Hay que buscarlo como hotel Jinjiang Metropolis en Amap.

2026-04-13 via Nuitee
M
MIKHAIL couple ru
10
Супер
Pros:

Отличное расположение в самом центре, в нескольких минутах ходьбы от канатной дороги
Место при этом тихое
Постель шикарная, белье идеальное
Рядом много кафе где можно перекусить.
Соотношение цена/качество отличное.
Находится в здании отеля Metropolo

Cons:

Всё отлично, единственно вывеска отеля очень небольшая - нашли отель не сразу.

2026-04-12 via Nuitee
N
Nuria couple es
10
Hotel perfecto para la subida a tianmen mountain. Comodidad máxima
Pros:

La ubicación, a 5 min andando de la estación del teleférico.
La comodidad y amplitud de la habitación.
Baño completo y automático

2026-04-11 via Nuitee
E
Eliana solo_traveller cy
5
Great Location, value for money but poor sleep experience
Pros:

The location was excellent, situated opposite many good restaurants and conveniently close to the entrance of Tianmen Mountain. The room itself was spacious and generally clean, making for a comfortable stay overall.

Cons:

The fridge in the room was extremely noisy—so much so that I couldn’t sleep at all during the night. I asked a staff member to unplug it, as I couldn’t access the plug behind the desk myself, but unfortunately no action was taken. This lack of sleep significantly affected my experience in Zhangjiajie, especially given the physically demanding days spent exploring the scenic areas.

Additionally, despite having the “Do Not Disturb” sign on, housekeeping still entered the room. While I’m sure this was unintentional and done with good intentions, it still felt like a violation of my privacy.

Finally, although the room was generally clean, there was a large white stain on the sofa that was quite noticeable and unpleasant upon entering the room.

2026-04-11 via Nuitee
M
Maria couple es
10
Pros:

El personal y la habitación por su amplitud y comodidad

2026-04-10 via Nuitee
S
Salvador couple es
10
Perfecto
Pros:

Justo al lado del teleférico, excelente. Buenas habitación grande y comoda

Cons:

No coincide el nombre que aparece en Booking con el real. Al taxista le costó encontrar el hotel pero llaman y todo solucionado

2026-04-09 via Nuitee
A
anamariamartins couple br
10
Excelente hotel
Pros:

Quarto excelente! Muito confortável e moderno, funcionários muito simpáticos. A localização é ótima 250m de um dos telefericos.

Cons:

Gostei de tudo

2026-04-08 via Nuitee
N
Natalya couple kz
8
Pros:

в этом здании как минимум три отеля, надо найти свой :)) Отель не плохой, комнаты большие, кровать удобная, местоположение удобное, прям рядом канатная дорога до Тянмень и оттуда также уходят автобусы. То есть какой бы вид маршрута до горы вы ни выбрали, локация удобная. Но если хотите поехать в центр и погулять по городу, то придется ехать на такси.

Cons:

До ЖД станции надо ехать на такси, находится на другом конце города

2026-04-07 via Nuitee
M
Marny couple au
9
Pros:

Clean and modern room. Bed was comfortable and room is spacious

Cons:

Central location, but hard to find through Didi app

2026-04-05 via Nuitee
M
Maria couple uy
8
Buena experiecia
Pros:

La ubicacion

2026-04-02 via Nuitee
L
Lee couple au
10
2026-04-01 via Nuitee
A
Arrate couple es
10
2026-03-28 via Nuitee
R
Rebeca couple es
10
Comfortable, convenient and easy stay
Pros:

It was amazing. Just at our arrival they offered to us an upgrade with no costs. They gave us a lot of information about places and activities in Zhangjijie. The room had all the amenities and was huge and modern. Additionally I asked for laundry and they did it for me in less than 3 hours for free. To conclude we asked the last day before our stay at 22:00 if we can stay 1 more day in the same room and they accept and was just a quick payment for the extra night, super easy to do the change. We really appreciate the work and hospitality we received from the staff. Thank you so much and great job! :)

2026-03-24 via Nuitee
E
Esteban couple ar
9
Buena ubicación, buen servicio, vale la pena
Pros:

La ubicación, la relación costo/beneficio

Cons:

El desayuno podría ser mejor

2026-03-16 via Nuitee
C
Cesar couple co
9
2026-03-09 via Nuitee