Fawkner Mansions Heritage Hotel

Hotels
5.5 (349 reviews)
250 Punt Road , Melbourne , au

listing image 1
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Facilities

Non-smoking rooms
Terrace
Family rooms
BBQ facilities
Express check-in/check-out
Private check-in/check-out
Shared lounge/TV area
Board games/puzzles
Grocery deliveries
Shared kitchen
See all facilities

Review Highlights

Pros:
Kind staff
Location is close to city center
Cons:
Very poor cleanliness
Unsafe environment
Terrible room quality
Poor amenities

Categories

Cleanliness
3.21
Multiple negative mentions of cleanliness; the room was not cleaned, and there were unsettling items found.
Service
7.18
Management was difficult to reach for a refund request, but staff were described as kind in some feedback.
Location
8.72
Location was mentioned as fairly close to the city center, though the area may raise safety concerns.
Room Quality
3.67
Described as chaotic and unacceptable with serious cleanliness and safety issues.
Amenities
4.2
Amenities were listed as being of very poor quality.
Value for Money
5.16
The price point was mentioned but not justified given the conditions; not good value.
Food and Beverage
6.71
Not specifically mentioned; average rating assigned.
Overall Experience
5.18
Genuinely a terrifying experience; strong sentiment against staying again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:13

Property Description

Luxurious Heritage Hotel in Melbourne

Fitness Centre and Garden: Stay active and relaxed with our fitness centre and lush garden, perfect for unwinding after a busy day of exploring Melbourne.

Family-Friendly Accommodation: Our hotel features family rooms and some rooms even come with a fully equipped kitchen, ideal for a comfortable and convenient stay for families.

Convenient Location: Situated just a few kilometers away from the beautiful St Kilda Beach and Essendon Fields Airport, Fawkner Mansions Heritage Hotel offers the perfect blend of tranquility and accessibility.

Experience the charm and comfort of Fawkner Mansions Heritage Hotel - book your stay now for an unforgettable Melbourne getaway!

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.5
Based on 349 reviews
Cleanliness: 3.21
Service: 7.18
Location: 8.72
Room Quality: 3.67
Amenities: 4.2
Value for Money: 5.16
Food and Beverage: 6.71
Overall Experience: 5.18
C
Chris • couple • au
6
2026-03-15 • via Nuitee
K
Kylie • couple • au
2
Slightly better than camping
Pros:

The venue was close to Albert Park. We were able to get a room at very late notice. Friendly manager. Better than camping

Cons:

Paid for a private room with a bathroom, but did not get one. Had to walk up a corridor to a poorly maintained communal bathroom.
Shower was freezing cold on the first night.
Room was very dated and extremely basic with only a bed, a small bedside table and a dirty wardrobe.
Bedding was dirty and had marks, fluff and grit in it.
Location was very noisy with traffic, ambulances and pedestrians.
No Wifi or TV in the room

2026-03-12 • via Nuitee
T
Tereza • couple • au
1
Do not recommend at all.
Cons:

The listing stated that each room includes a desk; however, there was no desk in the room at all. In addition, there were no toiletries provided and not even a bath towel available. I was forced to go out and purchase my own towel during the stay.
Furthermore, the condition of the room was extremely unsatisfactory. The blankets appeared unwashed, and there was a strong unpleasant smell in the room. It seemed as though someone had vomited on the wall next to the sink, which made the environment very uncomfortable and unhygienic.
This situation is very misleading to customers, as the room does not match the description that was advertised.

2026-03-12 • via Nuitee
M
Michael • solo_traveller • au
9
Great experience staying at such a historical building. Well maintained and excellent customer service!
Pros:

The old world charm. Well maintained for its age.

Cons:

The noise factor being in a room on the ground floor that faced the main intersection.

2026-03-10 • via Nuitee
S
Samara • couple • au
2
2026-03-10 • via Nuitee
S
Simon • solo_traveller • au
7
2026-03-10 • via Nuitee
P
Paula • couple • ar
6
2026-03-09 • via Nuitee
B
burrows • couple • au
2
Pros:

.

Cons:

Was dirty. Not straight forward. More of an Airbnb than a hotel

2026-03-08 • via Nuitee
G
gary • extended_group • au
5
it was good and peaceful.
Pros:

the historic look was very nice and bedroom was comfy and the staff were great and very helpful and friendly.
also liked the historic look of the building as i love history.

Cons:

bathrooms could have had body wash and other things included such as hand wash.

2026-03-06 • via Nuitee
D
Daniel • solo_traveller • au
1
I left and requested a refund due to how poor it was and was never contacted back.
Pros:

Nothing - left 5min after checking was horrendous and nothing like the photos or description

Cons:

Filthy dirty, poorly maintained and poorly organised.

2026-03-05 • via Nuitee
L
Leigh_Y2J • couple • au
5
Poor communication, good room but dirty floors
Pros:

The location of the accommodation

Cons:

That the front door code wasn't emailed or sent to me prior to the first night....
Because of the lightness of my XPT train into Melbourne from Sydney, I had let the front desk know that I would be arriving.
When the front desk wasn't manned once I arrived late.... And I couldn't open the front door, I had to sit out the front step until another occupant was trying to enter..... (Nothing better than looking like a crazy person trying to convince the occupant I was staying there...).

Only to have reception staff text me a response the next day at 9:30am.... Glad I didn't wait around.
Room overheated quickly. Had to sleep with the window open. Glad I only paid $52.

2026-03-04 • via Nuitee
S
Sameerah • couple • au
1
2026-03-02 • via Nuitee
B
Bryan • solo_traveller • au
5
2026-03-02 • via Nuitee
G
Giulia • solo_traveller • it
7
2026-02-28 • via Nuitee
B
Baran • couple • au
1
Pros:

Absolutely horrendous

2026-02-25 • via Nuitee
G
Giovanni • couple • au
8
2026-02-22 • via Nuitee
J
Jekesoni Qica • solo_traveller • au
5
2026-01-31 • via Nuitee
I
ilankoon • solo_traveller • au
4
Pros:

Staff is good.

2026-01-30 • via Nuitee
I
Ishan Thilina • couple • au
1
2026-01-30 • via Nuitee
S
Simpson • solo_traveller • au
7
Good enough for my needs and cost was fair
Pros:

No breakfast No TV but spent most my time in the city only slept there first night

Cons:

Was ok for my needs as was u. City for new year eve celebrations

2026-01-29 • via Nuitee