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Facilities
Property facilities
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Offsite parking discounted rates available
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Restaurant
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Room service
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Family rooms
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Process in place to check health of guests
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Access to health care professionals
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Delivered food - securely covered
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Covered parking
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Secured parking
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Property Description
Convenient Location in Nairobi City Centre
Comfortable Accommodation with City Views
Delicious Breakfast Options
Experience the vibrant city of Nairobi at Sheratton Regency Hotel Nairobi. Unwind in our comfortable rooms with city views and enjoy convenient amenities like free WiFi and room service. Indulge in delicious continental and American breakfast options each morning. Discover nearby attractions such as Kenyatta International Conference Centre and Kenya National Archives. Book your stay now and make the most of your visit to Nairobi at Sheratton Regency Hotel.
Location
Guest Reviews
On arrival the price was totally different.
The staff member told us the marketing person did not updated online prizes.
They didn’t want to meet even half way with the prize. So we left for another hotel.
not at the price as advertised
The best was there were two couple of slippers for shower instead one as usual in another hotels
Staff is useless and they lied to us, they cheated us, they made us pay twice: I booked and paid through booking in advance, the price was really cheap because booking made an offer for us, that's why I decided to book in there, because of the price. Once we arrived to the hotel they wanted us to pay for the room 23$ because apparently there was a mistake with booking. We refused and told them we have already paid, how they sort that behind with booking is not my business and I shouldn't pay more, and they said ok and let us check in and pass the night. In the morning when we tried to check out it happened the same, they forced us to pay in this case 27$, they told us they said the night before that we would need to pay (they didn't, they only agreed to let us check in), they treated us as a criminal and they kept us there waiting for phone calls for half hour, knowing we were rushing and had to go for a tour. In the end just because we didn't want to lose the tour and they wouldn't let us leave, we had to pay. And I hope we will receive a refund from booking because is their fault they offer something for a price that apparently it wasn't.
Plus after of course, the tour which I also booked through booking... They didn't showed up at pickup point. So we paid the room and we lost the tour, both thanks to booking. What a shame!
The room was... Ok but noisy, the reception was far to look with a minimum of quality, if you count you are paying for a really expensive room in a location miles away to feel it safety.
Poor communication. Price changing at the counter. Rude
Bathroom
Bed
no hot water in bath room
staff
Nothing
Rooms
Excellent
The shower
Nothing
Extremely noisy i couldn't sleep properly my 2 nights there. It is located in a street where in the night is full of mini van.
horrible towels, they don't have a proper parking, I couldn't recommend this place at all.
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