Pacific Sands Apartments Mackay

Hotels
7.1 (1486 reviews)
3 Kirribilli Avenue , Mackay , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Non-smoking throughout
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Great location
Cons:
Cleanliness issues
Outdated amenities
Limited kitchenware

Categories

Cleanliness
5.1
Multiple reviews mention cleanliness issues, including dust and unclean bathrooms.
Service
8.1
The staff were helpful and friendly, with prompt responses to inquiries.
Location
8.6
Great location as noted in several reviews.
Room Quality
6.1
Rooms were spacious but had various issues including outdated furniture.
Amenities
7.1
Amenities were mentioned as needing updates, such as the pool area.
Value for Money
7.6
Mixed sentiments on value; some felt the price matched the experience, while others disagreed due to cleanliness issues.
Food and Beverage
7.1
No specific mentions, rated based on average expectations.
Overall Experience
7.1
Generally a satisfactory experience but not without its flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:22

Property Description

Beachfront Luxury Apartments
Indulge in modern beachfront apartments with stunning views over the Coral Sea and Pioneer River.

Convenient Location
Just a 2-minute walk from Binnington Esplanade and The Bluewater Trail, and within 5 minutes' drive of central Mackay.

Comfort and Convenience
Enjoy air-conditioned apartments with flat-screen TVs, fully equipped kitchens, and balconies. Stay connected with free high-speed NBN internet access.

To book your luxurious beachfront stay at Pacific Sands Apartments Mackay, reserve now!

Important information:

Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual 'Schoolies Week' period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period. Please note that this property has a strict 'No Party Policy'.

Please note that guests under the age of 18 cannot be accommodated without an adult. You must show a valid photo ID and credit card upon check-in. A photocopy will be taken upon check in.

Please note that this property requires a $150 credit card pre-authorization upon check in to cover any incidental charges. The amount will be held on your credit card for the duration of your stay and released in 5-7 business days following a room inspection. For more information please contact the property using the contact details found on the booking confirmation.

Please note that there is a 3.52% charge when you pay with credit card or tap transactions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 1486 reviews
Cleanliness: 5.1
Service: 8.1
Location: 8.6
Room Quality: 6.1
Amenities: 7.1
Value for Money: 7.6
Food and Beverage: 7.1
Overall Experience: 7.1
V
Vanessa • solo_traveller • au
8
2026-04-18 • via Nuitee
L
lee • solo_traveller • au
9
2026-04-17 • via Nuitee
W
Wayne • extended_group • au
10
2026-04-16 • via Nuitee
S
Sharon • family_with_children • au
9
Relaxing
Pros:

Very nice

Cons:

The pool probably needed a clean. And more parking spaces

2026-04-16 • via Nuitee
S
Sugunakar • family_with_children • sa
8
2026-04-14 • via Nuitee
R
Riddhi • solo_traveller • au
3
Definitely one to put on my "never stay there again" list
Pros:

The location was good as it was tucked away from the main parts of the citt

Cons:

The carpet smelt funny, the kettle has a thick layer of build up on the bottom, there was no extra blanket in the wardrobe, no bottle/s of water complementary in the fridge, no complementary milk in the fridge to go with the coffee sachets they provide. There's probably more but at this minute do not remember.

2026-04-14 • via Nuitee
G
Gray • solo_traveller • au
10
2026-04-13 • via Nuitee
G
Gray • solo_traveller • au
10
2026-04-13 • via Nuitee
D
Dheeraj • family_with_children • au
7
Value for money
Pros:

Near the beach, Clean full kitchen, Large fridge, Washing Machine dryer, clean new beds.Great for families with young children

Cons:

Had loud neighbors ,who made it all unpleasant.

2026-04-13 • via Nuitee
D
David • solo_traveller • au
10
Work stay
Pros:

Good price, modern and location was handy

Cons:

Good price, modern and location was handy

2026-04-12 • via Nuitee
O
oliver • couple • au
6
Pros:

The view, the ease of access to rubbish disposal. It was clean and the staff were lovely.

Cons:

No chopping board, some stains on towel and sheets, limited cutlery, and dish washer sometimes didn’t drain even on day one.

2026-04-09 • via Nuitee
V
van der Kley • family_with_children • au
10
Pros:

The cool water in the pool, rooms etc

Cons:

No restaurant or bar

2026-04-08 • via Nuitee
D
Dax • family_with_children • au
8
2026-04-08 • via Nuitee
G
Gray • family_with_children • au
10
2026-04-07 • via Nuitee
G
Gray • family_with_children • au
10
Pros:

Great people

2026-04-07 • via Nuitee
C
Catherine • family_with_children • au
3
Not recommend to anyone
Pros:

Average clean
Staff plesant

Cons:

Staff justify problems and made me feel like my fault
Dirty
Pigeons in air conditioner
Not enough cutlery
Bed not a twin although we were clerk of who coming and wanting twin beds
Person immediately in lift said the place was not known for maintenance
Overpriced

2026-04-02 • via Nuitee
A
Alif Ar Rahman Bin • family_with_children • au
3
2026-04-02 • via Nuitee
V
Velonika • family_with_children • au
5
Pros:

The view

2026-03-31 • via Nuitee
P
Patrick • family_with_children • au
7
Pros:

Location near Queens Park

Cons:

Not enough glasses and kitchen utensils.

Bed was small. King size sheets on a double bed not ideal.

No ironing board that I could see.

Fridge wooden doors broken and annoying to open.

Lock on door hard to open.

Require two sets of keys with a fob to access pool etc. only one provided.

2026-03-31 • via Nuitee
H
Hart-Billing • family_with_children • au
10
Pros:

It was close to everything we needed. The staff we encountered were lovely.

Cons:

Nothing

2026-03-29 • via Nuitee