Pacific Sands Apartments Mackay

Hotels
7.1 (1600 reviews)
3 Kirribilli Avenue , Mackay , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Great location
Cons:
Cleanliness issues
Outdated amenities
Limited kitchenware

Categories

Cleanliness
5.1
Multiple reviews mention cleanliness issues, including dust and unclean bathrooms.
Service
8.1
The staff were helpful and friendly, with prompt responses to inquiries.
Location
8.6
Great location as noted in several reviews.
Room Quality
6.1
Rooms were spacious but had various issues including outdated furniture.
Amenities
7.1
Amenities were mentioned as needing updates, such as the pool area.
Value for Money
7.6
Mixed sentiments on value; some felt the price matched the experience, while others disagreed due to cleanliness issues.
Food and Beverage
7.1
No specific mentions, rated based on average expectations.
Overall Experience
7.1
Generally a satisfactory experience but not without its flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:22

Property Description

Beachfront Luxury Apartments
Indulge in modern beachfront apartments with stunning views over the Coral Sea and Pioneer River.

Convenient Location
Just a 2-minute walk from Binnington Esplanade and The Bluewater Trail, and within 5 minutes' drive of central Mackay.

Comfort and Convenience
Enjoy air-conditioned apartments with flat-screen TVs, fully equipped kitchens, and balconies. Stay connected with free high-speed NBN internet access.

To book your luxurious beachfront stay at Pacific Sands Apartments Mackay, reserve now!

Important information:

Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual 'Schoolies Week' period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period. Please note that this property has a strict 'No Party Policy'.

Please note that guests under the age of 18 cannot be accommodated without an adult. You must show a valid photo ID and credit card upon check-in. A photocopy will be taken upon check in.

Please note that this property requires a $150 credit card pre-authorization upon check in to cover any incidental charges. The amount will be held on your credit card for the duration of your stay and released in 5-7 business days following a room inspection. For more information please contact the property using the contact details found on the booking confirmation.

Please note that there is a 3.52% charge when you pay with credit card or tap transactions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 1600 reviews
Cleanliness: 5.1
Service: 8.1
Location: 8.6
Room Quality: 6.1
Amenities: 7.1
Value for Money: 7.6
Food and Beverage: 7.1
Overall Experience: 7.1
C
Carley • couple • au
8
2026-07-11 • via Nuitee
M
Michael • couple • au
7
2026-07-11 • via Nuitee
S
sue • family_with_children • au
5
2026-07-10 • via Nuitee
R
Rob • couple • au
7
Comfortable
Pros:

Close to city centre

Cons:

Views from balcony not great. Plug for sink didn’t seal.
Clothes dryer was rusty.
No unit information in the room
Lounge uncomfortable

2026-07-09 • via Nuitee
R
Rebecca • solo_traveller • au
10
Pros:

Friendly staff. Apartment was great, just what we needed very comfortable for a week's stay!

Cons:

It would of been handy to have 2 room keys.

2026-07-07 • via Nuitee
R
Riley • solo_traveller • au
3
My room needs some attention.
Pros:

The staff were lovely and very helpful.

Cons:

Stained carpet, uncomfortable bed, mould in the shower and damaged window that I had trouble closing.

2026-07-06 • via Nuitee
L
Leigh • family_with_children • au
1
Overall it was very disappointing and will never stay there again.
Pros:

The location was fine.

Cons:

The cleanliness was disgusting. The kitchen appliances were dirty.
The kettle had slime in it, the toaster had mould in it. The bathroom had mould on floor, cockroaches and previous guests toothbrush and toothpaste in drawer. The loungeroom floor had bird poo on it. The rooms stunk and the lounge stunk. The beds were like sleeping on base without mattress. Our experience was so bad we were originally booked in for 3 nights and left after 1.

2026-07-06 • via Nuitee
C
Chad • couple • au
8
2026-06-30 • via Nuitee
N
NICOLE PATEN • family_with_children • au
2
Overrated and very basic place to stay No Internet . For Business that's not great.
Pros:

Not much actually the only good thing I can mention was the lift ? It worked well.

Cons:

The apartment was not clean enough; the internet did not work good enough. We wanted to watch the footy and stay in but no nothing available on the tv. The kitchen was very basic. The towel rail was inside the shower ? unsure how they are supposed to dry there.

2026-06-29 • via Nuitee
A
Aaliyah • family_with_children • au
1
Horrible
Cons:

Infested with cockroaches, shower door didn’t close so flooded bathroom, no cutlery or kitchen ware suited for the number of guests required, tv remote didn’t work, aircon was broken, construction below, elevator wasn’t working, walls were needing replaced, cleanliness was not up to standards

2026-06-29 • via Nuitee
C
Chloe • couple • au
8
2026-06-29 • via Nuitee
T
Thomas • couple • au
4
Cons:

Wasn't a king bed was two dodgey mattresses pushed together very uncomfortable I must say

2026-06-28 • via Nuitee
J
Joanna • couple • au
8
2026-06-28 • via Nuitee
S
sanju • couple • au
10
2026-06-27 • via Nuitee
C
Cameron • family_with_children • au
9
2026-06-19 • via Nuitee
N
NICOLE • extended_group • nc
3
Je n’y retournerai pas dans ces appartements 🤬
Cons:

Wifi manquante, appartements sales , couettes tachées et jaunies, serviettes de bain avec une odeur bizarre, mal équipé, pas assez de vaisselle, pas assez de lumière, ampoules trop faibles, très bruyants , volets inexistants à la Clim et poussière à sa mise en marche

2026-06-18 • via Nuitee
T
Timothy • solo_traveller • au
10
2026-06-18 • via Nuitee
J
Jeff • couple • au
7
Pros:

Bug bathroom

Cons:

Poor quality mattresses
Doona old and in worn condition

2026-06-16 • via Nuitee
A
andrew • extended_group • au
1
Won’t stay there again
Pros:

Location

Cons:

Nearly everything. Beds were so uncomfortable the rooms smelt like wet clothes showers were cold

2026-06-15 • via Nuitee
R
Raymond • family_with_children • au
10
Very happy
2026-06-15 • via Nuitee