Pacific Sands Apartments Mackay

Hotels
7.1 (1486 reviews)
3 Kirribilli Avenue , Mackay , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Non-smoking throughout
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Great location
Cons:
Cleanliness issues
Outdated amenities
Limited kitchenware

Categories

Cleanliness
5.1
Multiple reviews mention cleanliness issues, including dust and unclean bathrooms.
Service
8.1
The staff were helpful and friendly, with prompt responses to inquiries.
Location
8.6
Great location as noted in several reviews.
Room Quality
6.1
Rooms were spacious but had various issues including outdated furniture.
Amenities
7.1
Amenities were mentioned as needing updates, such as the pool area.
Value for Money
7.6
Mixed sentiments on value; some felt the price matched the experience, while others disagreed due to cleanliness issues.
Food and Beverage
7.1
No specific mentions, rated based on average expectations.
Overall Experience
7.1
Generally a satisfactory experience but not without its flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:22

Property Description

Beachfront Luxury Apartments
Indulge in modern beachfront apartments with stunning views over the Coral Sea and Pioneer River.

Convenient Location
Just a 2-minute walk from Binnington Esplanade and The Bluewater Trail, and within 5 minutes' drive of central Mackay.

Comfort and Convenience
Enjoy air-conditioned apartments with flat-screen TVs, fully equipped kitchens, and balconies. Stay connected with free high-speed NBN internet access.

To book your luxurious beachfront stay at Pacific Sands Apartments Mackay, reserve now!

Important information:

Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual 'Schoolies Week' period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period. Please note that this property has a strict 'No Party Policy'.

Please note that guests under the age of 18 cannot be accommodated without an adult. You must show a valid photo ID and credit card upon check-in. A photocopy will be taken upon check in.

Please note that this property requires a $150 credit card pre-authorization upon check in to cover any incidental charges. The amount will be held on your credit card for the duration of your stay and released in 5-7 business days following a room inspection. For more information please contact the property using the contact details found on the booking confirmation.

Please note that there is a 3.52% charge when you pay with credit card or tap transactions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 1486 reviews
Cleanliness: 5.1
Service: 8.1
Location: 8.6
Room Quality: 6.1
Amenities: 7.1
Value for Money: 7.6
Food and Beverage: 7.1
Overall Experience: 7.1
M
Maree • family_with_children • au
8
Very comfortable
Pros:

Comfortable and well-appointed as far as amenities. Short walk to a very nice park and the beach. Beach is just for walking, swimming is not encouraged according to signage, however there is a very nice swimming pool at Pacific Sands.

Cons:

We did not have a car, so it was a little too remote from shops and restaurants. There was the bare minimum of detergents, soaps and coffee cups. I could not find the hair dryer.

2026-03-08 • via Nuitee
G
Gray • family_with_children • au
10
Pros:

The room with the view . Heaven

Cons:

Leaving

2026-03-08 • via Nuitee
J
Jessica • couple • au
6
2026-03-05 • via Nuitee
L
Lindsay • solo_traveller • au
5
2026-03-04 • via Nuitee
J
Jana • family_with_children • au
5
Nice place just needs more attention to the cleaning.
Pros:

The location has a nice view

Cons:

It could have been cleaned properly. And although I had stated that there would be 2 adults aged 41 and 19 and a 17 year old boy it said there was 2 single beds and a double there was not. We were happy to split the beds in half but in doing so there was rubbish under the bed. When we emptied the rubbish from the bin all of the bottom of the bin looked like it had never been cleaned and then the doona that my daughter got out of the cupboard to use had stains all over it and again looked like it had never been washed.

2026-03-03 • via Nuitee
S
Sherly • couple • au
2
2026-03-03 • via Nuitee
R
Rob • solo_traveller • au
10
2026-03-01 • via Nuitee
B
Brett • family_with_children • au
8
2026-03-01 • via Nuitee
R
Rob • solo_traveller • au
10
2026-03-01 • via Nuitee
T
TEAMOS • family_with_children • nz
1
Not fit for purpose!
Pros:

Nothing

Cons:

The dirty, grotty, disgusting apartment, bathrooms & beds.

2026-02-28 • via Nuitee
D
Dylan • family_with_children • au
10
Pros:

Everything

Cons:

Nothing

2026-02-26 • via Nuitee
J
Julie • extended_group • nz
8
2026-02-25 • via Nuitee
S
Stephen • couple • au
3
Not what we were expecting. Building needs a refit.
Pros:

The view was great.

Cons:

There was supposed to be a washing machine in the room.
The sheets and quilt were stained with who knows what.
The curtains were torn. No globe in the bedside lamp.
Not enough parking. Fridge door opened the wrong way.
Holes in the corner of the walls.
Reception not very friendly and no interaction when coming in and out
Of the building.

2026-02-24 • via Nuitee
B
Brooke • couple • au
4
Cons:

I was really disappointed, the shower was filthy hasn’t had a decent clean for a while & the tv cords were missing & no way to contact management.

2026-02-23 • via Nuitee
L
Lavaenia • couple • au
3
2026-02-14 • via Nuitee
C
chris • family_with_children • au
10
Pros:

Great service at front desk she was so helpful will definitely stay there again

2026-02-12 • via Nuitee
N
Nina • solo_traveller • au
7
2026-02-12 • via Nuitee
R
Royce • solo_traveller • au
10
2026-02-11 • via Nuitee
J
Jack • couple • au
3
Not up to expectations
Pros:

Central

Cons:

Air Con was very poor - room could not be cool enough regardless of the setting

Was not clean enough

Had to call up to get more toilet paper

Bed uncomfortable

2026-01-29 • via Nuitee
J
Jade • family_with_children • au
7
2026-01-27 • via Nuitee