Mazarine Surf Suites Hiriketiya

Nothing.

We thought for what we paid for 3 nights the place is a bit outdated and not as good as the photos.
We know this isn’t the hotels fault but it was very loud outside late at nights and early early in the mornings.

The outside of the properly needs a big repaint it looks like they’re just happy to take reservations but not work on the property which needs money spending on it, the toilet leaked a bit. The bedsheets didn’t properly fit the bed so a few times we would be sleeping on just tje mattress bit.

Shower hose leaked out, sink tap leaked out. Had to ask for towels as they forgot to give us.

There wasn’t many staff at all in sight everytime we were there felt like no one worked there.

The location is close into Hiriketiya town but I wouldn’t stay again as it was just slightly too far for us,
Luckily we had a Tuk Tuk rental but would’ve struggled if we didn’t.

Personally wouldn’t stay here again and should’ve listened to the reviews beforehand I wouldn’t mind if it was a cheaper price but for what we paid we should’ve expected more really.

We had a scooter and the roads to the property were not great. The staff had no idea what they were doing, they all just stood around confused at our arrival and most of the time. The location isn’t ideal. The room was never cleaned and never given fresh towels or water.

I don't know who does the star ratings for bookig.com but this is definitely not a 4* hotel, it is barely 2*. The pictures must have been taken when the hotel was first built because it looks quite run down now and barely resembles the photos. The rooms are spacious but need updating, the pool was broken so they were putting in a new one when we were there, which meant workers and dust, as well as no pool. It looked like the new pool would be ready soon so that would improve maters. The view of the sea is also partially blocked by a pink monstrosity built in front of Mazarine with another new facility coming up as well.

From the moment we arrived we could see that the hotel was not going to be up to the the standard we expected. It was pretty disappointing but I have to give credit to the staff who were excellent, friendly and always smiling.

The pool was green so couldn’t use and the manager doesn’t seem to want to help. Friendly but there is no vibe or atmosphere. Play some music in reception or tell us more about things eg: breakfast times or how to use the blinds in the room. First beds that we found hard. Security guy more helpful and very friendly. I would suggest the go have a look around some other places like Bettie’s down the hill or salt to get a feeeling of what travelers want.
This place could be really good . We found it comfortable enough and had a lift which gave us some space. Good luck getting this place really working to potential. RAA. Restaurant and blue beach are close

The service and facilities are very poor. When we arrived we were shocked to find the hotel in a state of disrepair. The gate was broken and the pool was empty and filthy. There was no staff around to accept us. And when they did come, we were told that the room would not be ready for another half an hour. We ended up getting the room at 4, 2 hours after the check in time. The staff did not seem too concerned or offer any solutions.

The bed was very hard

Check in was at 2 pm and We arrived at 3 pm and the room was only ready at 3 45 pm.
I had 3 rooms and only 1 was ready.

What you see is not what you get. Pool was under renovation and there was no TV which were not informed. AC did not work in one room and had to shift to another. Dining area needs to be enclosed to keep away the flies

There were some issues with water...

Breakfast was disappointing and not sufficient.

Nothing

All was perfect