Atour Hotel Zhengzhou Xinzheng International Airport

Hotels
8.7 (7 reviews)
Financial Plaza, South of Yungang Road, No. 2, West of Huaxia Avenue , Zhengzhou , cn

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-02 09:21

Property Description

Modern Accommodation
Guests can enjoy comfortable and stylish rooms equipped with all the amenities needed for a relaxing stay.

Convenient Location
Situated just 2 km from Zhengzhou Xinzheng International Airport, perfect for travelers looking for a hassle-free stopover.

Exceptional Service
With a 24-hour front desk and free WiFi throughout the property, guests can expect top-notch service during their stay.

Book Atour Hotel Zhengzhou Xinzheng International Airport now for a delightful and convenient stay in Zhengzhou.

Important information:

Please note due to local licensing guidelines, the property is able to accommodate Chinese Mainland guests only currently. The property apologizes for any inconvenience caused.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 7 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
A
Anonymous • family with young children • us
9
Superb
Pros:

room is very clean and well lit. room also has all the amenities and comforts that we needed.

Cons:

the airport pick up service can be better. I wish they could have the driver go inside the airport and pick up from the exit instead of picking up outside the terminal. It can be confusing for someone who's never been to the airport before.

2025-06-06 • via Nuitee
L
Lucas • young couple • lu
10
Exceptional
2024-09-29 • via Nuitee
J
Jie • young couple • au
1
Disappointed
Cons:

Please do not make booking from here, as the booking number cannot be verified when you check in from reception. Finally I have to ask my parents make a new booking and pay seperately. And right now, no response from customer service (neither the hotel nor booking.com)to process refund request. Very confusing

2024-07-26 • via Nuitee
C
Chengjin • review category business travellers • au
10
Exceptional
2024-07-18 • via Nuitee
S
Samuel • review category business travellers • au
10
Exceptional
2024-07-07 • via Nuitee
J
Jerlyn • family with young children • sg
6
Room for improvement
Pros:

We were delighted that the hotel offer free shuttle service to the airport.

Cons:

We were disappointed because despite the shuttle service being offered to us, the hotel did not make prior arrangements to allocate seats based on the number of guests for transport. Although we were the first in line, there was no visible queue and everyone was standing around. The seats were taken on a first-come, first-served basis, which made us very unhappy, especially since I was traveling with 2 kids and 1 elderly person. This should have been taken into consideration during check-in, and prior communication with the driver should have been arranged

2024-06-21 • via Nuitee
A
Adam • review category business travellers • nz
8
Great hotel with room for improvement in customer support
Pros:

I booked an overnight stay here before heading to Dengfeng and found the hotel to be outstandingly clean, spacious and well equipped. I was also very impressed with the professional staff when I checked in.

Cons:

On my second day, when leaving, I found the staff to be less hospitable and not really willing to assist me given that I was unable to communicate in Chinese. After some effort, one of the staff did help me with booking a Didi to get me where I needed to go, but overall, this highlighted the lack of preparedness for any international customers. The location was also very remote, being about a 15 minute drive from the airport and about an hour out of the city. I think if people are familiar with transport in China, particularly the subways and trains, this would be fine, but if not the distant location, combined with the lack of support for international customers made it difficult to organize transport at this stage of my journey. I hope they will improve on this and maintain the wonderful condition of the hotel.

2024-05-20 • via Nuitee