Hyatt Regency Buffalo

Hotels
•
Hyatt Regency
7.8 (1000 reviews)
2 Fountain Plaza , Buffalo , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Room temperature issues
Inadequate breakfast
Noise disturbances

Categories

Cleanliness
7.38
Some guests reported cleanliness issues, such as dirty washcloths and room condition.
Service
8.85
The staff was generally described as friendly, helpful, and professional.
Location
8.89
Guests appreciated the hotel's convenient location for nearby attractions.
Room Quality
7.84
Room quality varied; some guests reported it was clean while others found issues with temperature control.
Amenities
6.87
Breakfast options and amenities like a functional coffee pot were deemed lacking.
Value for Money
7.33
Guests felt some charges for breakfast and internet were not justified.
Food and Beverage
6.88
Breakfast was criticized as being overpriced and inadequate.
Overall Experience
8.35
Most guests had a satisfactory experience despite some setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:44

Property Description

Prime Location in Downtown Buffalo
Located adjacent to the Buffalo Convention Center, the Hyatt Regency Buffalo offers a convenient stay in the heart of the city.

Luxurious Amenities
Enjoy the 24-hour fitness centre, flat-screen TVs, work desk, coffee maker, and pay-per-view movies in the comfort of your room.

Dining Excellence
Indulge in American cuisine at the Atrium Bar and Bistro, unwind at the hotel bar, or grab a coffee at the on-site Starbucks®.

Experience the best of Buffalo at Hyatt Regency. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 29.50 per day.

Location

Guest Reviews

7.8
Based on 1000 reviews
Cleanliness: 7.38
Service: 8.85
Location: 8.89
Room Quality: 7.84
Amenities: 6.87
Value for Money: 7.33
Food and Beverage: 6.88
Overall Experience: 8.35
P
Paul • solo_traveller • us
10
An excellent place to stay and an exceptional staff (A+)
Pros:

Very convenient location.

Cons:

Parking!!!

2026-03-12 • via Nuitee
J
Joseph • family_with_children • us
4
Not what I had expected
Pros:

The hotel overall was nice and the room was clean. The location was very nice.

Cons:

Being a downtown hotel, there was no free parking, the bed was a metal frame that the outside kept falling off and making noise. Breakfast was not included with our stay and when we did it was 25 dollars a person, what we got was not worth 25 dollars at all. Very disappointed

2026-03-09 • via Nuitee
J
Jennifer • extended_group • us
10
2026-03-05 • via Nuitee
T
Tiffany • extended_group • us
10
2026-03-02 • via Nuitee
Y
Ying • couple • cn
10
2026-03-02 • via Nuitee
J
Josef • family_with_children • ca
9
2026-03-01 • via Nuitee
T
The Weary Wanderer • couple • ca
5
Let's say it was a comfortable bed on a cold night, Just Okay.
Pros:

The Beds are extremly comfortable.
TV and Channel selection good
Photos in Elevators of times gone by, gave a sense of history to surrounding area.
Valet Parking great benifit.
Coffee Machine in room
Robert at the front desk. Polite, professional and helpful

Cons:

I requested a room away from the Elevators. I was given Rm 1413 right next to elevators.
The room thermostat was either off or disfuctioning on arrival, The room was 16 degrees (F) on arrival
The phone in the room had also not been working. The hand set needed new batteries.
Both issues were dealt with promptly but it was inconvenient.
The window area there appeared to be a frequent cracking noise loud enought to wake you.
The Mini-fridge compressor making a loud buzzing noise throughout our stay, my wife found it difficult to sleep due to this noise.

Female front desk agent on my morning of departure. (Xiomara) I found to be abrupt, dismissive, unhelpful and unpleasant. On checking my invoice, it apparently had an over-charge [A gratuity] from the breakfast meal. It was stated that I had signed the check and added the gratuity at that time. It was directly untrue. I suggested it be removed. It was removed but (Xiomara] appeared to be frustrated by having to have it removed. [Breakfast is/and was included in the Booking] I will add. Further, I would not like to believe someone added the gratuity without my consent. I do have a copy of my original bill for the breakfast. This cannot be seen as an over-sight therefore, I consider it should be investigated and dealt with appropriately.
During my stay I did take the opportunity to use the Valet parking.
During checkout, I was having difficulty contacting the parking attendant, I asked Miss (Xiomara) at the front desk if I could also get help to complete the communication. She became abrupt with dismissive undertones in her voice "Just text them" I mentioned I had and tried to call also several times? Quote, she, (Xiomara) "Well just keep trying" saying in a flippant dissmissive tone.


What could have been a pleasant stay on departure turned into a unpleasant experience.

2026-02-27 • via Nuitee
T
Tian Chi • solo_traveller • ca
9
2026-02-27 • via Nuitee
L
Lidia • solo_traveller • ca
6
2026-02-27 • via Nuitee
A
Abhishek • couple • ae
8
2026-02-26 • via Nuitee
M
Morton • couple • us
6
“Ok”
Pros:

Good staff, great location.

Cons:

Way too hot in room, facility felt “tired”.

2026-02-22 • via Nuitee
C
Clarissa • couple • us
6
Pros:

Within walking distance in downtown buffalo. Attending an event at convention center and hotel was connected to convention center by walkway, though we were not allowed to use the walkway it was right around the corner so didn’t mind the walk.

Cons:

We were located a couple rooms down from the pool and for a few hours all we heard were kids screaming and running up and down the hallway to the pool and back.
Also charged almost 30 dollars for a breakfast that was not worth it! Small selection and food was cold. Toilet was leaking in our room.

2026-02-13 • via Nuitee
M
Marina • solo_traveller • br
9
2026-01-21 • via Nuitee
C
Collin • extended_group • us
10
2026-01-21 • via Nuitee
L
Lowe • couple • ca
8
2026-01-20 • via Nuitee
R
Reuben • couple • us
10
Pros:

Great hotel, clean and great staff.

2026-01-20 • via Nuitee
E
Elizabeth • couple • us
8
Pros:

Every staff member I interacted with was kind and friendly!

Cons:

Halls are just a little worn, need freshening up.

2026-01-20 • via Nuitee
U
Umara • solo_traveller • pk
7
2026-01-20 • via Nuitee
R
Rita M • extended_group • us
6
Good hotel for an event
Pros:

The room was very nice; the bathroom was on the larger side making it easier to get around. The TV was huge (maybe too huge). We were there for a concert, so we did not use any of the amenities. The staff was very nice and helpful. The price was good!

Cons:

I always pick a hotel with a pool for my granddaughter, and this one was not good at all. There was stuff spewing into the pool from the filter. There was no guide for the TV. We actually thought we had to pay for TV. It would have been nice if the restaurant was open later

2026-01-20 • via Nuitee
C
Christopher • solo_traveller • us
9
Cons:

Requested king bed; not available upon arrival.

2026-01-19 • via Nuitee