The Imperial Heritage

Hotels
6.8 (124 reviews)
Tungarli Road , Lonavala , in
[email protected]

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Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
BBQ facilities
Express check-in/check-out
Packed lunches
See all facilities

Review Highlights

Pros:
Location
Heritage
Friendly Staff
Good Food
Cons:
Cleanliness Issues
Old Rooms
Poor Amenities
Service Issues

Categories

Cleanliness
4.45
Cleanliness was poor in multiple reviews, with concerns about dirty rooms and facilities.
Service
8.45
Mixed sentiments; some reviews highlight friendly staff and good service, while others mention issues with caretakers.
Location
8.45
Many reviews praised the location as nice and convenient.
Room Quality
5.45
Multiple mentions of rooms being old, dirty, or needing maintenance, impacting quality perception.
Amenities
6.45
Lack of basic amenities and outdated facility references in some reviews.
Value for Money
6.45
Some reviews expressed disappointment with what was received for the price paid.
Food and Beverage
7.45
Generally positive remarks about food quality and breakfast experience.
Overall Experience
7.25
Overall experience varies significantly; positive comments on stay juxtaposed with negative details about maintenance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 16:18

Property Description

Convenient Location

Modern Amenities

Friendly Staff

To book your stay at The Imperial Heritage in Lonavala, look no further!

Important information:

This property will not accommodate hen, stag or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 09:30 AM

Location

Guest Reviews

6.8
Based on 124 reviews
Cleanliness: 4.45
Service: 8.45
Location: 8.45
Room Quality: 5.45
Amenities: 6.45
Value for Money: 6.45
Food and Beverage: 7.45
Overall Experience: 7.25
S
SANJAY • solo_traveller • in
5
It can be good property after good Maintenance
Pros:

Old Heritage

Cons:

Cleanliness

2025-10-04 • via Nuitee
• extended_group • in
7
Pros:

Nice and Quiet location

2025-09-28 • via Nuitee
S
Shrivastav • couple • in
1
Pros:

not like you

Cons:

not like you

2025-09-12 • via Nuitee
T
Taasha • couple • fr
10
voyage à Lonavala Pune Maharashtra Inde
Pros:

Nous avons passé un agréable et confortable séjour à l'Imperial Heritage à Lonavala. Les chambres sont bien entretenues et le personnel est serviable. C'est une bonne option à Lonavala pour un court week-end. Il y a un grand espace ouvert pour des activités de plein air en famille et entre amis. Vous pouvez vous amuser.

2025-09-05 • via Nuitee
• extended_group • in
3
2025-09-05 • via Nuitee
S
Sachin • couple • in
1
not stay here room is very dirty
Pros:

not available

Cons:

room is dirty and propriter behaviour is bed. room is very old and not well furnished

2025-08-30 • via Nuitee
V
Vivek • family_with_children • in
5
Good stay for 1 day
Pros:

Location is good

Cons:

Pillows were not comfortable. Also, the towels and the bedsheet were dirty. There were cockroaches in the room.

2025-08-28 • via Nuitee
U
Usman • family_with_children • in
7
Heritage home with Nani ke Ghar wala Feeling
Pros:

Location is very good, Heritage Homes with very much spacious rooms with Balcony Very good for a Traditional Village Life Experience. Simple living.Good for a Nani ke Ghar wala Feeling . Too much space for parking. Spacious

Cons:

There is no AC in the rooms. Anyways not required in rainy or winter season due to low temperature. But in Summer it's needed.. Rooms. Need Interior works and painting. No Room Service

2025-08-16 • via Nuitee
A
ADITI • extended_group • in
5
Pros:

The whole complex is huge and has a touch of heritage to it. The staff is friendly :)

Cons:

The walls of the rooms have had water leakage in the past and feel damp. The exterior of the buildings is fairly under-maintained.

2025-08-07 • via Nuitee
S
Shiva Diksangi • extended_group • in
6
2025-08-05 • via Nuitee
H
Haseeb • extended_group • in
2
Not suitable for people, not familier with poorly maintained facility.
Pros:

Location is good, rooms were big, and the surroundings were natural.

Cons:

Cleanliness was very poor, shabby/broken toilet, mosquito issue, spider and cobwebs, overall hygiene was not good, service was not up to mark, a half-century-old and poorly maintained structure.

2025-08-04 • via Nuitee
• extended_group • in
1
2025-08-02 • via Nuitee
A
Anonymous • review category business travellers • in
1
Bad
2025-08-01 • via Nuitee
S
Sonali • young couple • in
2
And check out time 9am
Pros:

Only location

Cons:

Facilities and rooms

2025-07-28 • via Nuitee
R
Rakesh • solo traveller • in
1
Pathetic care taker greedy old man
Pros:

Nothing

Cons:

The old care taker is opportunity seeker and denies to honour the booking.and asked 6000 rupees instead of 1500

2025-07-27 • via Nuitee
T
Tahir • family with young children • in
10
Exceptional
Pros:

The housekeeping team was prompt and attentive, ensuring everything was perfect throughout our stay.
Service was warm and professional, making the entire experience smooth and comfortable

2025-07-24 • via Nuitee
L
Lalit • young couple • in
10
Exceptional
Pros:

Stayed at imperial heritage Resort near Lonavala Railway Station. clean rooms, friendly staff, and peaceful vibe.
Perfect location just a short walk from the station. highly convenient

2025-07-24 • via Nuitee
R
Romi • young couple • in
10
Exceptional
Pros:

Well maintained Property. Rooms are well organized
Food Quality is also good. overall fantastic stay

2025-07-24 • via Nuitee
A
Atul • young couple • in
9
Superb
2025-07-24 • via Nuitee
K
Kaushal • young couple • in
10
Exceptional
Pros:

Clean and spacious rooms, good hospitality, really nice breakfast. Resort staff was very professional and friendly. The property is well maintained. Worth the money

2025-07-23 • via Nuitee