Frazel Heritage Hotel

Hotels
•
Independent
8 (7 reviews)
Jalan Kanchut, Lebuhraya Darul Aman, 429, Alor Setar, Kedah, 05100 , Alor Setar , MY
60-162388541

listing image 1
Show all photos

Facilities

Free breakfast
Meeting rooms
Proposal/romance packages available
Free WiFi
24-hour front desk
Designated smoking area
Street parking
Concierge service
Wheelchair accessible
Conference space
See all facilities

Review Highlights

Pros:
Good location
Standard room quality
Cons:
Terrible management attitude
Poor customer service
Inflexible check-in time
Limited food options

Categories

Cleanliness
6.39
Not mentioned in the reviews, but perceived negatively.
Service
6.86
Terrible management attitude and customer service provided.
Location
9.4
Standard quality for this hotel tier.
Room Quality
8.35
Standard quality for this hotel tier.
Amenities
8.38
Standard quality for this hotel tier.
Value for Money
8.34
Standard quality for this hotel tier.
Food and Beverage
7.39
Poor food options mentioned in the review.
Overall Experience
8.86
Overall sentiment indicates a need for improvement but potential.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:40

Property Description

Convenient Amenities:
Enjoy complimentary wireless internet, concierge services, and a banquet hall at your disposal.

On-the-Go Breakfast:
Start your day right with a complimentary breakfast served daily.

Featured Amenities:
Benefit from a 24-hour front desk, multilingual staff, and laundry facilities during your stay.

Indulge in comfort at Frazel Heritage Hotel with air-conditioned rooms, down comforters, and Smart televisions. Stay connected with free Wi-Fi and unwind with cable programming.
Book your stay at Alor Setar's Frazel Heritage Hotel for a convenient and comfortable experience!

Important information:

Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a banquet hall.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8
Based on 7 reviews
Cleanliness: 6.39
Service: 6.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 7.39
Overall Experience: 8.86
S
Stephanie
2
Terrible management attitude
Pros:

Not friendly environment

2025-09-29 • via Nuitee
S
Stephanie
2
Terrible customer service provided
Pros:

No flexibility on check in time , must be at 3pm even though we are so tired for the long journey

2025-09-29 • via Nuitee
S
Stephanie
2
Pros:

Terrible service, must check in at 3pm , no allowance even though a different by 40minutes
Breakfast only provide Nasik Lemak and two types local kuih

2025-09-29 • via Nuitee
K
Kian Siong
10
Pros:

Clean and comfortable. Good for business trip.

2025-06-01 • via Nuitee
J
Jacob
6
Pros:

I am writing to express my disappointment with my recent stay at your hotel , which I had booked and fully paid for through Expedia. Unfortunately, the experience did not meet my expectations, and I encountered multiple issues during my stay that I believe require your attention.
1. Repeated Tax Payment Request
Upon my arrival after a long 10-hour drive from Phuket, the front desk employee insisted that I pay taxes again, despite my showing clear proof of confirmation and full payment, including all fees and taxes, made through Expedia. This unnecessary insistence was highly inconvenient and frustrating. Even during checkout, a different employee again asked for proof of tax payment. This lack of coordination and communication among staff is unacceptable.
2. Poor Breakfast Quality
The breakfast provided was extremely disappointing, with very few options available. This fell far short of the standard I expected from your establishment and did not justify the price of the stay.

These issues significantly marred my experience, and I would not recommend your hotel based on this visit. I urge you to address these concerns to ensure other guests do not face the same challenges.

2024-12-28 • via Nuitee
I
Ivor
10
Pros:

Comfy although my room was kinda small but sufficient.

2024-11-18 • via Nuitee
M
MOHD FAHAMI
8
Pros:

Nice place

2024-11-05 • via Nuitee