Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
Swimming pool
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Spa
Friendly staff
Great location
Comfortable rooms
Delicious breakfast
Cons:
Concerns about cleanliness on a few occasions

Categories

Cleanliness
9.4
The property was spotless and very clean.
Service
9.9
The staff was extremely helpful, friendly, and attentive.
Location
9.4
Great location close to the Gondola to the Matterhorn.
Room Quality
9.4
Comfortable suites, spacious and well-appointed.
Amenities
9.9
Excellent Spa and gym facilities, with in-room breakfast service.
Value for Money
9.4
Good value for the quality of accommodation and services.
Food and Beverage
9.4
Delicious breakfast served in-room and good bar services.
Overall Experience
10
An exceptional stay with high comfort and excellent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:48

Property Description

Luxurious Suites with Stunning Views
Experience the 4-star Firefly Luxury Suites located at the base of the majestic Matterhorn in Zermatt. Enjoy modern and spacious suites, some with balconies and fireplaces, offering breathtaking views of the surrounding beauty.

Indoor Pool and Spa Retreat
Relax and rejuvenate in our indoor pool and spa area after a day of exploring the picturesque surroundings. Unwind in style and comfort during your stay with us.

Personalized Service and Convenience
Indulge in an à la carte breakfast served in your suite at your preferred time. Additionally, take advantage of our transfer service from Zermatt's train station or parking areas, ensuring a seamless and stress-free arrival.

Book your stay at Firefly Luxury Suites now for an unforgettable and pampering experience.

Important information:

If you arrive with children, please inform the property of their number and age in advance.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please note that transfer cost may apply
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.6
Based on 289 reviews
Cleanliness: 9.4
Service: 9.9
Location: 9.4
Room Quality: 9.4
Amenities: 9.9
Value for Money: 9.4
Food and Beverage: 9.4
Overall Experience: 10
M
Marcel • couple • ch
8
2026-10-31 • via Nuitee
S
Sujay • family_with_children • in
9
2026-10-27 • via Nuitee
N
Nena • extended_group • ch
9
2026-10-25 • via Nuitee
L
Lhieren • couple • us
10
perfect location and attentive staff
Pros:

All the staff was super attentive and friendly. Breakfast in the morning was always timely .

Cons:

nothing

2026-10-18 • via Nuitee
K
Katarzyna • solo_traveller • ch
10
Pros:

Beautiful room and venues, friendly staff, great location, very well equipped gym.

Cons:

Water in the pool was a bit too cold - but that’s a minor thing, it’s an exceptional place

2026-10-13 • via Nuitee
M
Mark • couple • us
10
Beautiful facilities, friendly staff. We hope to return one day soon!
Pros:

We asked for breakfast to be brought to our room a little early in order to make our 8 am train ride & staff complied.

Cons:

N/A

2026-10-13 • via Nuitee
S
sandra • extended_group • gb
10
We were only there one night but would highly recommend the property exactly what you would expect from a Swizz town
Pros:

The property was exactly as shown we had a beautiful room

Cons:

Nothing

2026-10-11 • via Nuitee
M
Mathias • family_with_children • ch
9
Tolle Unterkunft, tolle Lage, hoher Ausbaustandars, sehr grosszügiger Grundriss, schönes Wellness
Pros:

Sehr grosszügiger Grundriss, gut eingerichtet, hochwertiger Ausbau, schöner Wellnessbereich

Cons:

Sehr störende laute Grossbaustelle, direkt angrenzend, welche bereits zu frühen Morgenstunde das schlafen bei offenem, aber auch geschlossenen Fenster sehr stark eingeschränkt haben. Beim Angebot war leider kein Hinweis darauf zu entnehmen.

2026-10-08 • via Nuitee
C
Christelle • couple • ch
10
2026-10-07 • via Nuitee
Z
Zak • extended_group • us
9
Luxury apartment in town with top services and spa
Pros:

The luxury apartment and spa were excellent, and the service was excellent.

Cons:

Not much of a view from my room, which is understandable, but I probably already paid top dollar in town, so what would it cost to get a room with a view?

2026-09-19 • via Nuitee
P
Petra • couple • ch
10
2026-09-15 • via Nuitee
C
Christophe • couple • ch
10
2026-09-01 • via Nuitee
C
Coralie • extended_group • ch
10
2026-08-23 • via Nuitee
P
Pierre • couple • fr
9
Très bel hôtel
Pros:

L'espace bien être est magnifique et très bien agencé.
La chambre est belle, les lits confortables.
Le petit déjeuner est de très bonne qualité et très bien fourni.

Cons:

Nous avions la chambre 21 et le matin beaucoup de claquement de porte nous ont un peu dérangé.
Etions nous au dessus d'une cuisine ou d'une pièce ou le personnel faisait des allées et venues.

2026-08-20 • via Nuitee
L
Laura • family_with_children • lt
10
Pros:

Visas buvo tobula

2026-08-20 • via Nuitee
W
Wei • extended_group • cn
9
2026-08-19 • via Nuitee
L
Leena • extended_group • jo
8
2026-08-14 • via Nuitee
S
shaima • family_with_children • us
10
2026-08-13 • via Nuitee
X
Xavier • family_with_children • ec
9
2026-08-12 • via Nuitee
C
Cheryl • extended_group • us
10
Pros:

Amazing service. Great food.

Cons:

Nothing

2026-08-07 • via Nuitee