Pezula Nature Retreat

Hotels
9.2 (1519 reviews)
Lagoonview Drive, Eastern Head , Knysna , za

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Great amenities
Cons:
Dirty carpet
Inconsistent food quality
Rude spa manager

Categories

Cleanliness
8.39
Carpet was extremely dirty; cleanliness needs improvement.
Service
10
Staff were amazing and attentive; positive service noted across reviews.
Location
9.86
Stunning location with amazing wildlife and scenery.
Room Quality
8.9
Suites are well appointed but showing signs of wear; need freshening up.
Amenities
8.85
Spa facilities are great; some amenities showing age.
Value for Money
9.88
Value for money overall despite some inconsistencies.
Food and Beverage
7.84
Food quality was inconsistent; breakfast was good, but dinner could improve.
Overall Experience
9.89
Overall great experience; few touches could elevate it further.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:16

Property Description

Luxurious Accommodations:
Indulge in exquisitely furnished suites with unique decor, each boasting a luxurious ambiance. Relax in free-standing bath tubs for the ultimate comfort during your stay.

Zachary's Grill Room:
Savor the best steak in town at Zachary's Grill Room for a memorable dining experience. With classic interiors and breathtaking views over Knysna and the lagoon, enjoy your meal indoors or on the outdoor decks surrounded by natural gardens and the pool deck.

Pezula Nature Retreat:
Experience a range of activities at Pezula Nature Retreat, from golfing with stunning views to working out at the fitness center or enjoying a relaxing massage at the spa. Explore the area on horseback and make the most of the nearby 18-hole golf course and scenic surroundings.

Book your stay at Pezula Hotel for a luxurious and unforgettable experience.

Important information:

Please note that the heated indoor pool at the spa is only accessible for children over the age of 16, and only if they also go to the spa.

Well-behaved and socialized small to medium dogs are welcome. Availability is subject to reservations made before check-in. We provide pet beds, blankets, and bowls, but do not offer food. Please ensure leashes are used in public areas.

Enjoy our Halal-friendly cuisine at Zachery's Grill Room, prepared with the highest standards to meet your dietary preferencesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 12 years old stay for ZAR 650 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1519 reviews
Cleanliness: 8.39
Service: 10
Location: 9.86
Room Quality: 8.9
Amenities: 8.85
Value for Money: 9.88
Food and Beverage: 7.84
Overall Experience: 9.89
A
Abhijit • couple • de
9
Overall loved it and will return!
Pros:

Everything. The food, rooms, jacuzzi, spa, room service!! Top notch

Cons:

One thing to improve is if you could reply to messages promptly. In my case, the replies took a long time to get a response

2026-05-30 • via Nuitee
N
Nomasibulele • solo_traveller • za
10
Great place ! With great atmosphere, you come back rejuvenated.
Pros:

Great for your mental health. I liked the wellness center so much .. heated pool , sauna, steam room and spa programs! The place is stunning !

Cons:

Didn’t like the fact that workers they “expect “ you to tip. I’ve never seen a hotel with such thing. I was even lazy to go for dinner, because they will look you otherwise if you don’t tip. A slip with a tip option in a hotel ?

2026-05-30 • via Nuitee
D
David • family_with_children • za
8
Relaxing stay in a stunning location
Pros:

Very spacious rooms and comfortable beds. Beautiful setting. Hotel has great activities such as the beach visit with a picnic.
The staff are very helpful: I asked for a small canister of almond milk for the room and they brought a whole pack.

Cons:

The room we stayed in had carpet which smelt bad. The hotel rooms need a bit of TLC as does the spa. Was not impressed with the level of cleanliness in the rooms nor in the restaurant buffet area - everything was a little bit grimy and sticky.

2026-05-25 • via Nuitee
J
Jennifer • family_with_children • za
10
Excellent!!
Pros:

Everything was absolutely wonderful. The staff were excellent, and the lady from the chocolate shop truly went out of her way to put together a beautiful gift set for my daughter’s 30th birthday. We really appreciated the effort and special attention — it made the occasion even more memorable.

2026-05-24 • via Nuitee
R
Reshma • couple • za
10
Your met with smiles by all. Excellent facilities . Delicious food . The spa one fo the best .
Pros:

Everything .
The room was amazing. Food delicious . The spa was beyond superb the golf course immaculate despite the storms the week before

Cons:

Nothing everything was prefect

2026-05-21 • via Nuitee
S
Shandukani • couple • za
10
2026-05-18 • via Nuitee
N
Neil • extended_group • za
4
Great room great golf shocking hotel service and restaurant t
Pros:

The room was great

Cons:

The welcome was beyond shocking
Had driven 6 hours to be met by indifference and dismally inept staff
Waited 45 mins to get to room
No one knew what was going on
The onsite restaurant is terrible
I cannot believe this is even allowed to operate - the lack of service and shocking food was a major let down

2026-05-16 • via Nuitee
G
Gus • solo_traveller • za
10
2026-05-13 • via Nuitee
J
Jacobus • couple • za
9
Pros:

Very good location

Cons:

None

2026-05-11 • via Nuitee
N
nthabisheng • family_with_children • za
9
Pros:

The spa treatments are amazing.

Cons:

nothing

2026-05-11 • via Nuitee
A
Abdullh • couple • ae
10
2026-05-11 • via Nuitee
F
felrie • solo_traveller • za
2
For the money inpaid to stay here- the room and amenities should be up to standard
Pros:

Friendly staff

Cons:

No hot water in the room- asked lady at reception, she said she would send someone, no one came.
No bath tub plug in bath die to water crisis but was never i formed about it when i booked.
Roof was leaking, made the floors and table wet in the room.

2026-05-08 • via Nuitee
B
Berry • family_with_children • nl
8
2026-05-08 • via Nuitee
C
Cuan • couple • za
9
2026-05-07 • via Nuitee
B
Bogdan • couple • ro
10
A little piece of heaven in Knysna
Pros:

Everyting- perfect place to relax and recharge, while exploring the Garden Route. The room and hotel are exceptional, so is the whole staff, always welcoming and with a beautiful smile! We would definitely like to be back!

Cons:

Our stay was simply perfect!

2026-05-05 • via Nuitee
M
Mgedeza • solo_traveller • za
9
2026-05-04 • via Nuitee
W
Wardah • couple • za
10
2026-05-04 • via Nuitee
A
Altaaf • couple • za
10
Ticked all our boxes and more!
Pros:

Service, facilities, halal food!

Cons:

N/A

2026-05-01 • via Nuitee
A
Alex • couple • za
10
I would love to come again.
Pros:

The environment and infrastructure of the Pezula

Cons:

None

2026-05-01 • via Nuitee
K
Keshava • couple • za
9
Relaxing and enjoyable
Pros:

Resort is well maintained and service is excellent

Cons:

You have to call for a cart every time you need to go to and from your room .

2026-04-29 • via Nuitee