Frazel Heritage Hotel

Hotels
8.1 (388 reviews)
429 Lebuhraya Darulaman , Alor Setar , my

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Room size too small
Inconsistent cleanliness

Categories

Cleanliness
7.81
Several reviews mentioned dirty linens and smelly rooms, indicating subpar cleanliness.
Service
8.78
Generally positive reviews about staff friendliness and helpfulness.
Location
8.82
Multiple reviews highlighted the convenient location near attractions.
Room Quality
7.27
Identified issues with room size and amenities, leading to dissatisfaction.
Amenities
7.8
Mentioned need for improvement on amenities based on reviewers' feedback.
Value for Money
7.26
Reviews felt that room prices were not justified by quality.
Food and Beverage
8.31
Breakfast offered basic options, positively noted by some guests.
Overall Experience
8.78
Overall enjoyable stay despite specific issues; many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:39

Property Description

Luxurious Accommodation
Indulge in our air-conditioned rooms with modern amenities such as a safety deposit box, flat-screen TV, and private bathroom with a bidet.

Convenient Facilities
Enjoy complimentary WiFi and private parking during your stay, ensuring a hassle-free experience at Frazel Heritage Hotel.

Prime Location
Explore Alor Setar with ease, located just 11 km from Sultan Abdul Halim Airport, making your travel convenient and stress-free.

Book now to experience luxury and comfort at Frazel Heritage Hotel.

Important information:

There is a tourisim fee of 10 MYR for International Guests
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 388 reviews
Cleanliness: 7.81
Service: 8.78
Location: 8.82
Room Quality: 7.27
Amenities: 7.8
Value for Money: 7.26
Food and Beverage: 8.31
Overall Experience: 8.78
N
NishaZamri • couple • my
10
2026-08-19 • via Nuitee
C
Chin Kung • couple • sg
7
2026-08-19 • via Nuitee
M
mohd khalid • solo_traveller • my
9
2026-08-18 • via Nuitee
S
shri kapilan • solo_traveller • my
8
2026-08-03 • via Nuitee
S
ShidaAziz • solo_traveller • my
10
Pros:

I like all the facilities, the bed & pillow so comfort, the decoration of room is simple but nice and hotel interior so luxurious, nice & simple breakfast, value for money and the hotel situated in the heart of city

Cons:

Everything is good.

2026-08-02 • via Nuitee
N
noor rida • couple • my
9
Will come back to stay at this hotel any time.
Pros:

Location - right in the city centre. Well designed hotel with tasteful decor. Parking is just right in front of the hotel. Friendly staff. They even provided breakfast.

Cons:

None

2026-07-22 • via Nuitee
J
James • couple • my
6
2026-07-08 • via Nuitee
R
Rashid • solo_traveller • my
1
2026-06-21 • via Nuitee
W
Wan • solo_traveller • my
9
Pros:

N/A

Cons:

N/A

2026-06-01 • via Nuitee
S
shahrul_hazri • solo_traveller • my
10
2026-04-20 • via Nuitee
M
Martin • solo_traveller • gb
10
2026-04-18 • via Nuitee
H
Hasnon Azni • couple • my
7
2026-04-18 • via Nuitee
S
Stephanie • solo_traveller • my
7
Pros:

The location is fairly good, nearby shops and other facilities.

Cons:

the room is small

2026-04-10 • via Nuitee
N
Nur Fazliana • solo_traveller • my
9
A great, comfortable stay, friendly staff. Pretty and new.
Pros:

It’s new and feels new. Second time staying here.

Cons:

I noticed the walls are quite thin. Last night, from 10pm to 2am, there was quite a bit of noise from neighbours going in and out, which kept waking me up, so my sleep wasn’t great. I’m not sure if there’s anything that can be done, but just wanted to highlight it

2026-03-20 • via Nuitee
.
.Dr Puteri Shireen • couple • my
10
Great Good stay, location central. Satisfied!
Pros:

The facilities very clean and the management is very good and their breakfast is simple but nice

Cons:

I think for bigger rooms like deluxe it need a desk in the room to do work

I Brought my husband with me and he commented no normal desk to lug in n do some work

2026-03-09 • via Nuitee
N
NishaZamri • couple • my
8
2026-03-09 • via Nuitee
J
J • solo_traveller • my
2
Room was bad, small with no windows. Bed was comfy and location is good.
Pros:

The rooms do not have windows. Feels very closed and not comfy for a room which cost RM300.

Cons:

It didn't have window and the room was very small. Not worth the RM300 I paid.

2026-02-10 • via Nuitee
A
Ahmad Sazwan • extended_group • my
10
2026-01-27 • via Nuitee
A
Atiqah • extended_group • my
8
Cons:

Mungkin buat more space utk dining/breakfast

2026-01-19 • via Nuitee
C
Chin Kung • couple • sg
7
Cons:

The exhaust fan at the toilet is very noisy, have to turn off all the time and the toilet become very dark. Room 213

2026-01-19 • via Nuitee