Charlotte House Hotel

Hotels
8.3 (1590 reviews)
Union Road , Lincoln , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Terrace
Family rooms
Luggage storage
Bar
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Spacious rooms
Cons:
Strange odors in hallways
Limited breakfast options
Occasional service issues

Categories

Cleanliness
8.13
Rooms were reported as very clean, but some guests noted a strange odor in the hallways.
Service
8.6
Staff were consistently praised for being friendly and helpful.
Location
9.14
Multiple reviews highlighted the excellent location, close to key attractions.
Room Quality
8.59
Rooms were described as spacious and comfortable, though some issues were noted.
Amenities
7.62
Limited dining options and occasional service issues at breakfast were mentioned.
Value for Money
8.58
Guests felt that the hotel offered good value for the price paid.
Food and Beverage
7.13
Continental breakfast was ample but many guests preferred a cooked option.
Overall Experience
8.6
Overall, guests reported a positive experience, with minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:18

Property Description

Luxurious Accommodation
Experience a blend of traditional and modern rooms at our beautiful 1930's Art Deco building. Enjoy amenities like LCD TV, WiFi, CD player, and free local/national calls.

Prime Location
Located opposite Lincoln Castle and a short walk from the cathedral, our hotel offers the perfect base to explore the city.

Cozy Lounge and Nearby Dining
Relax in our inviting lounge or venture out to discover the variety of restaurants and cafés within walking distance.

Book now to indulge in a charming stay at Charlotte House.

Important information:

Public pay and display car parking is located adjacent the hotel, providing more than 100 conveniently positioned car parking spaces, based on variable tariff increments.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 9.80 per day.

Location

Guest Reviews

8.3
Based on 1590 reviews
Cleanliness: 8.13
Service: 8.6
Location: 9.14
Room Quality: 8.59
Amenities: 7.62
Value for Money: 8.58
Food and Beverage: 7.13
Overall Experience: 8.6
A
antonio solo_traveller it
8
Pros:

Posizione e struttura storica

Cons:

Colazione molto scarna

2026-07-04 via Nuitee
A
Alison couple gb
7
Pleasant stay
Pros:

Great location

Cons:

Bedrooms need updating

2026-07-04 via Nuitee
V
Victoria family_with_children gb
8
Pros:

Great location for sightseeing

2026-07-04 via Nuitee
D
Donna solo_traveller gb
8
Pros:

Lovely spacious room/ suite. Very comfortable bed, large modern shower room. Good location for cathedral and castle.

Cons:

Very basic continental breakfast. Steep hill back from town centre

2026-07-04 via Nuitee
J
JOANNE family_with_children au
10
Pros:

Location, large comfortable rooms and surroundings.

Cons:

Nothing.

2026-07-02 via Nuitee
J
Jonathan Timothy couple gb
8
Nice location, hotel was spacious and decent and staff good
Pros:

Breakfast was decent enough and the location was fabulous. I' recommend the place. Spacious rooms
Enjoyed some nice coffee in the morning and a reasonable continental breakfast. Staff there were really nice.

Cons:

Location - it was noisy. The pub opposite had a pub quiz that went on too late. This was a Tuesday night - what would it be like on a Friday / Saturday, I dread to think.

Didn't think Lincoln is properly geared up to be a tourist destination. Service in Pizza Express was just pants - come on girls. I know you hate working there but at least try. One particular security personnel in the castle grounds were poorly informed and just .. well shitty. Can't you do better than this? And while I'm on, if you work in the Tourist Information Centre, do try and give out accurate information. What's the heck is wrong with you all.

2026-07-02 via Nuitee
L
Lisa solo_traveller gb
8
Cons:

Being given a parking ticket when the machines were out of order when we arrived and not back till 10 pm that night

2026-07-02 via Nuitee
P
Pat couple gb
10
Amazing stay with everything you could wish for
Pros:

Spacious beautiful rooms with amazing decor. Huge comfy bed! Lovely staff

Cons:

Nothing!

2026-06-30 via Nuitee
C
Claire couple gb
9
Perfect location and parking for Lincoln Live concerts
Pros:

Beautiful suite opposite the castle

Cons:

Only limited breakfast

2026-06-30 via Nuitee
M
Maria couple gb
10
2026-06-30 via Nuitee
A
Amanda couple gb
10
2026-06-29 via Nuitee
J
Jilly solo_traveller gb
8
A great location for visits to the castle and lovely surroundings
Pros:

The hotel was right next to the castle which we were going to a gig at.

Cons:

There was no lift and vegan options were limited for breakfast.
People were making a lot of noise til late (Sunday night) at the pub just over the road.

2026-06-29 via Nuitee
N
Nanaof3 solo_traveller gb
10
Fantastic location
Pros:

Great hotel great location to the castle and cathedral. Lovely clean comfortable with great staff. Especially Sally who went out of her way to ensure we had everything we needed and was genuinely happy to help even though it was apparent how busy she was, so accomodating. Also lovely Eve freindly and helpful at breakfast. Lovely continental breakfast included in our stay.

Cons:

Cheap, very noisy fan which travelled across the chest of drawers when switched on, but very minor dislike.

2026-06-28 via Nuitee
N
Nicola family_with_children gb
8
Everything was just right.
Pros:

Location, location, location. Not too expensive. Ideal for the Live in Lincoln concerts. Entrace to the concert is literally over the road. Staff friendly and helpful. Great for everything at the top of tge hill.

Cons:

Fan in the room for the heatwave was not very good.

2026-06-28 via Nuitee
J
Joanne couple gb
10
2026-06-27 via Nuitee
L
Liza couple gb
10
2026-06-27 via Nuitee
C
Christopher couple gb
10
Perfect in every way 💙
Pros:

Fabulous place to spend a night for a gig at Lincoln Castle. Comfortable, affordable, clean and well equipped. All this bad press about the breakfast is unfounded. IT'S A CONTINENTAL BREAKFAST!! There's loads of choices and unless you're extant fry up, you won't be disappointed. Lovely helpful staff so five stars 🌟 from me 👏🏼👏🏼👏🏼

2026-06-27 via Nuitee
C
Claire couple gb
9
2026-06-27 via Nuitee
C
Christopher couple gb
10
2026-06-27 via Nuitee
L
Lorriane couple gb
3
Avoid this place, it’s far too expensive for what you get and definitely not worth the money. Stay somewhere else.
Pros:

The location to the castle was great.

Cons:

No Aircon!!!!
The smallest, noisiest fan in our extremely hot room.
Patches of paint missing on bathroom ceiling.
Black pieces of grout in shower.
A boiling hot towel heater in the bathroom that you couldn’t turn off on the hottest day of the year!
No cooked breakfast option only basic continental.

2026-06-27 via Nuitee