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Facilities
Property facilities
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Offsite parking discounted rates available
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Clubhouse
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Non-smoking rooms
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Sauna
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Massage services
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Ski storage
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Currency exchange
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Wheelchair accessible
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Kid meals
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Evening entertainment
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Public Bath
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Outdoor furniture
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Coffee Shop on site
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Visual aids: Braille
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Ski storage
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Television in common areas
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Front desk (limited hours)
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Ski-in/ski-out access
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Express check-in
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Playground on site
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Ski equipment rentals on site
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Ski lessons on site
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Housekeeping on request
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Clubhouse
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Private picnics
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Reception hall
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Japanese garden
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Covered parking
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Ski lift privileges
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Snow sports gear
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
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Property Description
Luxurious Accommodation
Balsoy Mountain Hotel in Erzurum offers cozy rooms with modern amenities like flat-screen TVs, air conditioning, and comfortable seating areas. The private bathrooms are stocked with complimentary toiletries, ensuring a comfortable stay for all guests.
Family-Friendly Facilities
With a kids' club, children's playground, and ski equipment hire, Balsoy Mountain Hotel is the perfect destination for families looking to have a fun and memorable vacation. Parents can relax knowing their little ones are entertained and safe on the premises.
Convenient Services and Activities
Guests can enjoy 24-hour room service, currency exchange, and a ski pass sales point at the hotel. For those looking to explore the area, car hire services are available, and skiing enthusiasts will appreciate the proximity to popular ski slopes.
Experience a perfect blend of comfort and adventure at Balsoy Mountain Hotel. Book your stay now for an unforgettable getaway!
Location
Guest Reviews
Everything was excellent, service, staff, facilities, rooms, view, food, airport shuttle, ski shuttle.
Nothing at all !
Food was good quality,
It is very close to ski area,
For ski rental they don’t charge overprice
Staff was very polite and helpful
Sound isolation of the rooms is weak.
Un hôtel d’un très bon standing et un personnel prévenant. Une réception au top avec Omar.
Le choix au dîner est surtout orienté pour les clients locaux.
Çalışanlar çok güler yüzlü, odalar tertemiz her şey gayet kaliteli. Civardaki otellerden çok daha uygun fiyatlı. Bir daha yolum düşerse kesinlikle tekrar burada konaklarım. Her şey için teşekkür ederiz
Çalışanlar son derece ilgili ve güler yüzlü ve ulaşım için ücretsiz transfer de organize ediyorlar
The location to the Ski lift is just over 100 meters an easy walk even in Ski Boots.
Breakfast and dinner was exceptional and the staff super helpful and friendly.
Loved ending a long day Skiing in the Sauna.
Would have like a place to hang up wet Ski gear.
Struggled a little with communication but when I sent it in Turkish all was good. Thanks Google Translate.
Tout était parfait ! Merci beaucoup pour ce séjour le personnel était au top mention spécial à Oktay !
Le sauna n’était pas assez chaud, c’est le seul point négatif que je peux relevé
Çalışanların hepsi güleryüzlü ve çok gayretli, konumu güzel, kahvaltısı ve yemekleri tatminkar, temiz, rahat. Her şeyinden memnun kaldık.
Staff were very friendly and made us feel very welcome. Chef Emrah was especially helpful and spoke good English which made everything from ski hire to special requests much smoother. Staff went above and beyond to help, offering rides to/from the hotel to the ski lifts (which is usually just a 2 minute walk), took on suggestions for breakfast/dinner options, and accommodated late checkout. Staying at Balsoy was like staying at a second home, highly recommend.
Ski hiring was expensive and staff there were a bit difficult to deal with. There is not much to do apres ski and it would have been nice if the hotel did events or parties to entertain guests more often.
Ho avuto il piacere di soggiornare in questo albergo e non posso che dare il massimo dei voti. Lo staff è stato superlativo, con un ragazzo in particolare che ci ha seguito con grande attenzione, soddisfacendo ogni nostra esigenza. La pulizia delle camere è impeccabile, tutto sempre in ordine e curato nei minimi dettagli.
Un capitolo a parte merita il buffet: sia a colazione che a cena, ho trovato una varietà incredibile di piatti, tutti abbondanti e gustosi. Non avevo mai visto un buffet così ricco e ben curato.
Consiglio vivamente questo albergo a chiunque voglia vivere un'esperienza di soggiorno straordinaria. Non vedo l'ora di tornarci!
The reception staff couldn't speak English. At first they charged for our room but tomorrow said the ex rate was wrong and we have to pay additional fee.
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