Beauty of Healesville

Not well signed from the road - difficult to find, especially at night.
Walls are thin and not sound proof. Unfortunately we had very noisy people in the room next door, talking loudly, music, singing until past midnight. NOT A QUIET GETAWAY.
They left trash and dirty belongings in the common hallway.
No staff on-site to monitor guest activity.
Some of the lights in the rooms did not work.

Bathroom set up slightly tricky if you prefer privacy. Would be great to have large street number sign at entrance. Also a little night light for entrance and for loo. For the price I would have expected a little local 'gourmet' touch in mini bar.

There was a party happening on the night that I was there. It had begun before I arrived at 5pm and was quiet enough but got quite loud later in the evening and went on until after midnight. The site information specified no parties but there must not be any staff on the property to monitor. I had booked the stay in order to have a quiet evening in peaceful surrounds before a long drive early the following morning. However, I was not able to get much sleep and was very tired the next day so the stay did not suit my purposes. I would probably look for somewhere with a single unit next time. A bit sad, because as mentioned, the views are lovely.

Nil

Old, outdated and damaged furniture. The tv didn’t work, normal tv didn’t work, and Netflix etc was avaliable for wifi didn’t work for it, and that was the only way to use tv

Would have welcomed kitchen hot plate and French press coffee maker at least in common room. Would have welcomed higher slightly larger table to sit at and eat.

The air conditioner in the room wasn’t working properly, and I had to spend over an hour trying to fix it myself by searching online and cleaning the filter. I eventually managed to get it working, but I found the staff’s attitude during this situation very cold and unhelpful.

Also, when I tried to use the jacuzzi function in the bathtub, a large amount of black debris came out of the jets. It was extremely unpleasant, so I decided not to use it. One of the main reasons I chose this hotel was for the bathtub, so I was very disappointed.

The room was old and not cleaned properly
No body wash provided
Window shields were worn out and difficult to operate
Can hear the noises from the next room

We stayed in the suite with mountain view and unless I missed it I couldn’t see anywhere that it states the bathroom doesn’t have a door nor does the toilet, so it’s an open studio with an ensuite and no toilet or bathroom door, if you’re not too comfortable with who you’re travelling with it’s quite a privacy issue. The bed is also quite uncomfortable.

Minor maintenance needed - bedframe and fridge handle fastened need some tightening, mattress was pretty hard which is not our personal preference. Shower door too hard to open, easy fix to change handle. Visitors would want to be pretty familiar with whomever you’re staying with as the bathroom is very open to the main room. In winter the floor is freezing!

Neither of these things effected our stay, but the bathroom windows were not locked when we arrived, and there was a stain on the rug from some kind of spilled beverage.

Nothing