HKK Hotel Wernigerode

Hotels
8.5 (2939 reviews)
Pfarrstraße 41 , Wernigerode , de

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
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Review Highlights

Pros:
Great breakfast selection
Friendly staff
Excellent location
Cons:
Cleanliness concerns
Limited amenities
Room conditions could be improved

Categories

Cleanliness
7.75
Cleanliness issues noted such as room condition and aging facilities.
Service
9.25
Generally friendly and helpful staff, with notable service during breakfast.
Location
9.25
Excellent location close to the city center.
Room Quality
7.75
Rooms were clean but somewhat outdated and lacking amenities.
Amenities
7.25
Limited amenities, with some negative comments about the wellness area.
Value for Money
8.75
Perceived as good value for the price, especially with breakfast included.
Food and Beverage
9.25
Breakfast received high praise for variety and quality.
Overall Experience
8.75
Overall experience was positive despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:27

Property Description

Modern Accommodations
The 4-star HKK Hotel Wernigerode offers stylish and comfortable rooms equipped with all the necessary amenities for a pleasant stay, including flat-screen TVs.

Dining Options
Indulge in culinary delights at the Spelhus restaurant, the TENEO restaurant and bistro, and the Atrium terrace restaurant. Unwind with a refreshing draught beer at the Berliner Zille pub.

Scenic Surroundings
Located near the historical city of Wernigerode's Old Town and surrounded by the picturesque Harz mountains, our hotel is the perfect base for exploring the charming city and its natural beauty.

Book your stay at HKK Hotel Wernigerode to experience a perfect blend of modern comfort and scenic beauty.

Important information:

When booking half board, note that drinks are not included.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

8.5
Based on 2939 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 7.25
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 8.75
R
Rico • family_with_children • de
9
2026-07-25 • via Nuitee
S
Sylvia • solo_traveller • de
10
Pros:

Das Frühstück war super, das Personal immer freundlich, die Lage unschlagbar

2026-07-25 • via Nuitee
K
Klaus • extended_group • de
7
Pros:

Super Frühstück

Cons:

Die Kommunikation am Empfang war etwas schwierig, man musste alles genau erfragen.

2026-07-24 • via Nuitee
R
Raja • extended_group • de
7
2026-07-24 • via Nuitee
K
Kühne • solo_traveller • de
8
2026-07-24 • via Nuitee
J
Jörg • solo_traveller • de
7
2026-07-23 • via Nuitee
S
Simona • solo_traveller • nl
9
Pros:

Comfortable and spacious room, good location. We enjoyed the wellness area. There's a restaurant on site, which is very convenient when travelling with children. The restaurant was open on Sunday, that has become rare lately.

Cons:

The check in is only from 4pm, after a long drive the little wait might feel long.

2026-07-23 • via Nuitee
A
Anders • solo_traveller • dk
8
Pros:

Morgenmaden og rengøringen.

Cons:

Den kolde kartoffelsalat.
Manglende en EL koger.

2026-07-23 • via Nuitee
H
Helmut • solo_traveller • at
9
Pros:

Zimmer sehr sauber
Frühstück sehr vielseitig

2026-07-22 • via Nuitee
T
Thomas • solo_traveller • de
7
2026-07-21 • via Nuitee
J
Jenny • family_with_children • se
7
2026-07-21 • via Nuitee
C
Catalina • family_with_children • de
9
2026-07-21 • via Nuitee
Y
Yaroslav • extended_group • de
9
2026-07-20 • via Nuitee
V
Veronica • couple • ro
7
Hotel is great, personnel is awful..
Pros:

Hotel is clean, beds are comfy, lots of ammenities and had been refurbished earlier. Breakfast had plenty of choices and enough to choose from. Overall, hotel is a solid 4/5 (except personnel).

Cons:

Onboarding was awful. Reception staff was super unhelpful and literally the worst from all my experiences in Germany. Even though you pay some decent money, the obese lady from the reception behaves like you’ve eaten her lunch….
During these 5 minutes that we were checking in, she gave me several judgemental looks, making me feel super uncomfortable. Also, they didn’t speak 1 word of english and more than that spoke german that my native speaker girlfriend could barely understand. We had to ask her about everything by ourselves since she’s super uninterested in explaining the basic hotel amenities to her guests (breakfast hours, how to park the car, etc.). God bless the hotel has an app where everything can be easily seen. Anyway, if I was the general manager, I’d fire all the ladies from the reception without hesitation. Customer service = PATHETIC.

2026-07-20 • via Nuitee
D
David • solo_traveller • gb
9
Pros:

Great location town only a short walk

Cons:

Parking was hard to find

2026-07-20 • via Nuitee
E
Egle • couple • au
9
Pros:

Good location, generous breakfast

Cons:

No mini fridge or cattle to make a cup of tea before bed or have cool water on the hot day.
Our room window was out to the street which means a lot of noise, so it’s impossible to sleep with windows open and unfortunately it’s no air conditioner, which was complicated on a hot summer day

2026-07-18 • via Nuitee
T
Tine • solo_traveller • dk
7
2026-07-18 • via Nuitee
F
Frank • family_with_children • dk
9
Pros:

Værelset i to etager var perfekt til min teenager og jeg. Fin spa og morgenmad. Søde og imødekommende personer i receptionen.

2026-07-18 • via Nuitee
K
Klaus • solo_traveller • de
8
2026-07-18 • via Nuitee
W
Wolfgang • solo_traveller • de
8
2026-07-18 • via Nuitee