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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Terrace
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Street parking
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Toilet with grab rails
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Kid-friendly buffet
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Lower bathroom sink
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Higher level toilet
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Wine/champagne
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Fruits
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Stunning Lakeside Retreat
Luxurious Accommodations: The Sarova Imperial Hotel offers elegant rooms with modern amenities, ensuring a comfortable stay for guests. From air-conditioning to satellite TV, each room is designed for convenience and relaxation.
Culinary Delights: Indulge in a culinary journey at the Florence Restaurant, where local and international cuisines are expertly prepared to tantalize your taste buds. Enjoy a dining experience like no other during your stay.
Convenience at Your Fingertips: With a 24-hour front desk, free Wi-Fi, and private parking, the hotel ensures that guests' needs are met promptly and efficiently. Additionally, amenities such as a shared lounge and meeting facilities add to the convenience of your stay.
Experience luxury and comfort at Sarova Imperial Hotel. Book now for an unforgettable lakeside getaway.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
Location
Guest Reviews
The channels for sport was not in English. Even after asking the reception to check , no effort was made and I had to watch the World Cup on mute . That was very dissatisfying
I didnt take breakfast
The room was too small and stuffy smell
Clean and professional team
I didn't get the room I paid for at a premium with the lake view, pick the cheapest available room - the difference won't be much
De mooie kamer en het goed ontbijt
Location
Air conditioning and water heater were dysfunctional
rooftop bar can be better furnished.. seats uncomfortable and scarce
view point not well furnished
Nice breakfast
The toilet never flushed it was blocked
It was certainly a huge improvement from the last time I was there. The breakfast is one of the better ones I have had in Kisumu. The staff especially the breakfast service were fantastic as well the door staff.
There was a huge discrepancy between advertised room “Queen Deluxe” with all kinds of trimmings and what I got, which was clean but fairly basic, decent enough but hardly qualifies as deluxe ( I was told that was the “entry-level” room).If I knew the room I was getting before had, I would most certainly not have paid even half of the so-called discounted rate and that is assuming i would have taken it min the first place. For that discounted rate, there are better rooms with great views all over Kisumu. And my experience with the food -inedible samosa- did not improve things (which is why I went out for supper, something I had not intended to) though the breakfast kind of compensated. I get the impression that some local hotels in Kenya are taking those who use booking.com for a ride. I would have gotten a better room for less had I done the booking directly or used local travel agent.
Everything was exciting
The room size could be bigger
Rooftop bar view was beautiful. Food was good room was lovely with a great shower
Food and location werr great and staff were very good.
The listing mentions a patio which the room didn’t have and I don’t think any of the rooms do.
ROOM WAS COMFORTABLE
LOCATION IN THE CITY
OCCUPANCY SEEMED LOW
RESATURANT GLOOMY
Everything
Nice staff
A little bit old fashioned
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