Livermead House Hotel

very dated - but for 1 night quait as memerable

first room smelled awful - perhpas a dog had been staying there and that was the £130 pn
we had called in advance asking for duvets on the bed not the old blankets and covers, this was not done
we changed rooms. new one was tiny for £130 but atl leasst didnt smell
then asked again for a duvet. didnt get it
asked again and someone brought on later. we were there for a wake in the place.
wouldnt stay there again

Toilet, sink and room were all dirty.
Shower did not work correctly.
Hotel and cold taps on sink wrong way round.
Breakfast food was cold but plates red hot!
Bed and pillows extremely uncomfortable.
It was like going camping.

Our room was tiny. We'd booked a small double, but I didn't realise that meant both bed and room. We had to sleep on our sides, there wasn't room for both of us to sleep on our back. In addition, the beds were squeaky & soft so any movement of one woke up one of us! We both slept poorly both nights.
The shower room was tiny, no-one over my size could have made it past the shower and sink to the toilet. The water pressure was low. We didn't have a view, that was fine, but our window was above the bins, so we had the melody of bottles being emptied in every so often.

At breakfast there were far too many people (a coach tour and another group as well as other guests) to serve hot food by waiter. They were rushed off their feet, and we had to wait 15 minutes even to get tea/coffee, and then a long time for a very overcooked breakfast, with one egg. It wasn't value for money at £15.00 when I wasn't having bacon or sausage. One of the waitresses was pretty rude, shouting at me that I was in the wrong place, when I was exactly where her colleague had told me to sit. She then tried to put me with tour groups, when I wasn't with any of them. By the time she'd paraded me around the breakfast room, and tried to put me with several different groups, I ended up sitting back down exactly where I'd been before. Whilst I could see they were very busy, her behaviour was far from acceptable.

A breakfas buffet would have solved the problem, so we could just choose what we wanted without having to wait for it for so long. The wait staff could have just sorted drinks and extras, (which they do at their sister hotel). All the stress could have been avoided. We were staying for two nights, but chose to eat elsewhere for the 2nd morning.

It's changed a lot in the last 5 years.

Having to pay £5.00 per day to park my car. Upon my arrival I was asked to pay £45.00 for breakfast ok,then I was told about the car parking,on the last day of my stay i was told by a member of staff that should have been deducted from my which it ,wasnt, next I was given the key to room 105,there was no remote control for the tv,I rang reception no reply so I went down to reception and explained about the remote,the deputy manager was asked to sort it out,when he came to the room he looked in all of the drawers and wardrobes he even looked under the bed with his torch, he went away,whilst he was away tried to boil the kettle for a drink,the kettle kept switching off with out boiling so I rang reception again no answer,I went down stairs again to explain about the kettle, the duty manager overheard the conversation and offered me the key to room 46,upon passing the deputy manager muttered there not changing the room just for a tv remote I didn't answerable that everything was fine.

The hotel is old, and needs a lot of attention, that I am sure needs a vast amount of money. The showers in the room were inadequate, though the tiles looked decent.
The room was incredibly hot, even with the window open fully through the night when the temperature fell and it was rainy! Really uncomfortable. The description of the room at the time of booking said each room had sauna and hot tub. You might be relieved to hear this is obviously not the case - But I wonder if a disgruntled former employee typed this in the description of the rooms - the room certainly felt like a sauna overnight! We could not find where the heat was coming from.
There is a lack of information and direction in the hotel. There was a pool/billiard room advertised - but no sign posting in the hotel. I want clear directions for bars, restaurants, etc! One corridor we walked down was full of cardboard boxes, where they were obviously doing work (never ending repairs I am sure). I hate having to ask at reception for something that could easily be included in a welcome sheet or information provided in the room.
When I parked I noticed there were ANPR cameras in part of the car park, but not in the part I parked in and I did not go past the cameras. There were some strange A4 paper signs taped to some walls near the entrance that seemed to be about parking - but again it was not clear and made no sense. Possibly the signs were intended for anyone choosing to simply eat/drink at the hotel. I of course then asked reception about parking later in the evening (having seen cameras and signs) having seen no information in the room or anywhere else. I was told it was £5 for residents to park overnight. So I paid £5. The receptionist could have £10, £50 - there was no official evidence of the overnight parking charge.
Really not happy with the hotel and the whole experience, thankfully only stayed one night, felt sorry for the coach groups staying longer.

The 1 night, that we booked, we would of preferred to stay longer

It was like going back intime very old and worn out
Funiture like somthing out of 1960 1970
Not worth the money .
Beds uncomfortable 1970 blankets.
Looks very old tired and worn out

Staff wasn’t too friendly and not enough coffee sugar milk.

The room was very small and outdated, some of the staff were indifferent and weren't as customer focused as some would expect, yet others went out of their way to help.

Cot bed for kids..there was only 1..the kids had to sleep 1st night on a unlifted cot..they fixed it the next day..the tvs ddnt have channels for kids like you tube

Panie w recepcji były delikatnie mówiąc oschłe. Dopłata za parking, o której nie było mowy wcześniej, oburzająca. Cały hotel, choć uroczy wydaje się walić i wymaga gruntownego remontu. Stosunek jakości do ceny w przypadku posiłków to kolejne rozczarowanie.

They need a more reliable elevator.

The shower

Lite slitet på sina ställen.

Brakuje klimatyzacji w upalne dni.