New Bintang Mandalika

Hotels
8.2 (42 reviews)
Jln.rangkap 2 , Kuta Lombok , id

Facilities

Offsite parking discounted rates available
Air conditioning
Swimming pool
Terrace
Family rooms
Non-smoking throughout
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Cons:
Poor Cleanliness
Inadequate Room Quality

Categories

Cleanliness
6.72
Poor cleanliness reported, with stains and unclean towels indicated.
Service
10
Staff were friendly and attentive, providing assistance where needed.
Location
10
Convenient location close to the race track.
Room Quality
5.72
Multiple complaints regarding room maintenance and quality.
Amenities
8.72
Some amenities were available, but many were not well maintained.
Value for Money
7.72
Perceived as poor value given the conditions experienced.
Food and Beverage
6.72
No food provided despite claims, leading to dissatisfaction.
Overall Experience
10
Overall experience varied greatly due to location, but many were unhappy.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 18:47

Property Description

Soothing Pool Views
Relax and unwind overlooking the serene pool views at New Bintang Mandalika.

Modern Amenities
Enjoy the convenience of air conditioning, flat-screen TVs, and free WiFi in our well-equipped rooms.

Convenient Location
Explore nearby attractions like Kuta Beach and Mandalika Beach just a short distance away.

Book your stay at New Bintang Mandalika for a memorable and comfortable experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Managed by a private host

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 42 reviews
Cleanliness: 6.72
Service: 10
Location: 10
Room Quality: 5.72
Amenities: 8.72
Value for Money: 7.72
Food and Beverage: 6.72
Overall Experience: 10
M
Max couple au
8
2026-01-19 via Nuitee
A
Audrey couple ca
8
2025-12-07 via Nuitee
I
Isabelle couple fr
1
Le PIRE du PIRE
Pros:

Emplacement proche du circuit

Cons:

Nous ne sommes pas restés, la porte ne ferme pas il y a 5 cm de jour entre le dormant et la porte.
La fenêtre ne ferme pas
La cuisine est situé à l'extérieur donc il faut sortir de la chambre pour aller dans la pièce qu'il appelle une cuisine
Les photos ne sont pas le reflet du lieu
Nous sommes partie très très vite le pire du pire

2025-12-03 via Nuitee
A
Alberto extended_group es
10
2025-11-06 via Nuitee
J
Julien solo_traveller fr
10
2025-10-27 via Nuitee
M
MARCO solo_traveller es
10
Muy contento
Pros:

El personal super amable y atento. Dispuestos siempre a ayudar. El personal de limpieza dejaba mi habitación impecable!! Mucho amor puesto en lo que hacen

Cons:

Requieres de transporte para alojarte sino las distancias pueden ser muy largas (moto o coche)

2025-10-23 via Nuitee
J
Jessey solo_traveller nl
9
Super!
Pros:

Super vriendelijk personeel, ze laten je echt thuis voelen. Mooi verblijf en fijne faciliteiten.

Cons:

De haan die ‘s ochtends om 6 uur lawaai begint te maken, maar daar kunnen ze niks aan doen natuurlijk. Water werd niet heel warm.

2025-10-19 via Nuitee
J
Julian couple de
1
Der schlimmste Aufenthalt unseres Lebens.
Pros:

Ausschließlich der große und halbwegs gepflegte Pool.

Cons:

Der Service mit den Gastgebern war unterirdisch schlecht. Es wurde uns ein Roller zur Miete angeboten über die Gastgeber welche einen Preis von 125.000 IDR pro Tag aufrufen, wohingegen der eigentliche Preis des Roller Vermieters bei 80.000 IDR pro Tag lag. Das Zimmer überzogen von Flecken an der wand, der Zustand ist eine Zumutung und die Klima Anlage lässt sich keines Falls regulieren um das Zimmer herunter zu kühlen.
Wir wurden noch nie so enttäuscht und haben uns so unwohl gefühlt wie in dieser Unterkunft.
Kein Zimmer Service, Abzocke beim Roller Verleih und eine Baustelle von morgens 7:00 Uhr bis abends 17 Uhr direkt vor der Zimmertüre. Duschen muss man sich auf der Toilette Schüssel und das bade Zimmer weißt einen modrigen Geruch auf welcher auch nach langem Lüften nicht vergeht.
Wir haben unseren Aufenthalt freiwillig vorzeitig beendet und sind abgereist.

2025-10-15 via Nuitee
L
Leonie family_with_children au
4
Power kept going off 😞 room always hot
Pros:

Staff were friendly and bed was comfortable

Cons:

Power kept going off due to overload of all rooms being booked and aircondtioner kept going off and room was always hot. Built in 2020 but had not been maintained and was rundown. Room had no hot water system for shower, wires hanging out of wall and was not replaced. Outside septic lid was missing so very smelly. Would not clean our rooms unless we asked. Garden area was not maintained and rubbish left around. Building of new Villas had workers working from 7am to 10 pm. Very noisy. Pool was hot. Grab taxis are not available here so not easy to get around but staff did help us to get driver to take us to MotoGP and sights

2025-10-12 via Nuitee
R
Rebekka couple au
2
Good location for Motogp, not great rooms
Pros:

The location to the circuit, staff were friendly.

Cons:

The room we booked was given to someone else and we were given a different room which had no hot water, light switch hanging out of the wall, twin beds when we booked a double bed and were even asked upon arrival to the hotel which bedding configuration we wanted. No TV remote and when we asked for one, it didn't work with the TV. Constant power black outs, bathroom had a terrible, unbearable smell, curtain on the window was see-through. To be honest, this room should not have been rented out to anyone.
After advising that this was not the room I had paid for several times via a person who didn't work there to translate for us, they switched us to another room for the final 2 nights but sadly this did not erase the damage that had already been done to our stay.
Neither rooms had a fridge which we found quite unusual.

2025-10-06 via Nuitee
L
Linda couple gb
1
We moved to a better hotel.couldn’t face another night there!
Pros:

Location for the race track.

Cons:

No WiFi, no food although we were told on arrival that breakfast would be cooked for us. State of the bathroom was bad. Constant power cuts, air con was abysmal. No where to hang clothes, cabinet doors in bedroom were kept closed with toilet tissue. Towels were not very clean. Taps, bathroom fixtures were past their sell by date.

2025-10-06 via Nuitee
T
Timo couple de
7
Solide Unterkunft mit Abstrichen
Pros:

Großräumige Zimmer (Nr.7). Poolgröße auch einladend. Der größte Vorteil war eine richtige Bettdecke zu haben. 😉


Ganz in der Nähe der Rennstrecke, wo man durch Gate 3 kostenlos aufs Gelände konnte zu dem Zeitpunkt. Die lebendigen Orte von Kuta sind in wenigen Minuten mit dem Roller zu erreichen und lohnt sich zur Abwechslung. Auch schöne Strände in der Nähe.

Personal ist sehr hilfsbereit und kann gutes Englisch.

Cons:

- zu wenig Steckdosen
- bewohnte Einrichtung (wir waren im älteren Apppartment und nicht in einer weißen Hütte)
- Dusche ohne viel Druck
- größter Nachteil: Gelände wird gerade um Hütten erweitert, weshalb von morgens bis spät abends gearbeitet mit Baugeräten gearbeitet wurde

2025-10-03 via Nuitee
R
RAQUEL couple es
3
Les queda mucho por mejorar. Ese baño era un despropósito
Pros:

La piscina

Cons:

El baño

2025-09-29 via Nuitee
A
Anna couple es
2
Horrible
Pros:

La piscina, però no la vam utilitzar

Cons:

La nostra estada va ser molt decebedora. Tot i que havíem reservat per a tres nits, vam decidir marxar després de la primera. Les instal·lacions no s’ajusten a les fotografies: la porta estava trencada, hi havia forats al sostre i el lavabo estava molt brut, amb males olors i humitats. L’hotel necessita una renovació urgent. Sincerament, en aquestes condicions no s’hauria ni d’alquilar.

2025-09-20 via Nuitee
L
Laura couple de
10
Pros:

Alles toll! Sehr sauber und eine super Lage

2025-09-18 via Nuitee
A
Alberto solo_traveller es
5
2025-09-11 via Nuitee
D
Daniel couple au
7
Comfortable and nice stay, rooms need some
Pros:

The stay was comfortable and was what you’d expect for the price you pay. The staff were very friendly and helpful, in particular Yazid was very kind and helpful with renting us a bike.
The bed was super comfortable, we had a smart TV with Netflix and Amazon, the pool was really nice.

Cons:

The bathroom was extremely out dated. And the walls need fresh paint and the front door is old and damage (still locks fine though). There were ants in the bathroom the whole time and the shower water smells for the first 30 seconds when turned off but doesn’t once the water runs through properly. Location was a little far out but that means it’s nice and quiet, you just need a scooter.

All in all it reflects the price of the hotel.

2025-08-25 via Nuitee
M
Mariana couple es
10
Buena experiencia
Pros:

El personal muy amable y atento. La piscina en buenas condiciones y es un plus.

Cons:

El baño podría ser más cómodo.

2025-08-09 via Nuitee
J
James family_with_children au
4
Disappointing
Pros:

Staff friendly.

Cons:

All the reviews sounded good. But AC didn't work very well so room was very hot. Very creaky noisy bed. Not much of a vibe. No hot water for shower.

2025-08-05 via Nuitee
T
tobias paul solo_traveller at
8
2025-07-28 via Nuitee