Singular Joy Downtown Residences

Hotels
7.4 (162 reviews)
1 Ave. Norte x Calle 14 Norte, 1 Ave. Norte x Calle 14 Norte, , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Tour desk
Concierge service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
See all facilities

Review Highlights

Pros:
Comfortable beds
Great location
Nice pool
Cons:
Cleanliness issues
Noise disturbances
Service delays

Categories

Cleanliness
5.48
Several reviews mention serious cleanliness issues, including dirty rooms and mold.
Service
8.45
Guests report friendly staff, although there were issues with room availability.
Location
8.99
Positive comments about the location's convenience and nearby attractions.
Room Quality
6.94
Mixed reviews on room conditions, including noise and AC problems.
Amenities
7.97
Facilities like the rooftop pool are appreciated, but some amenities were not functioning properly.
Value for Money
6.43
Complaints about pricing in relation to the service and issues experienced.
Food and Beverage
7.48
No specific mentions, thus assigned average quality for hotel tier.
Overall Experience
7.45
Experiences vary widely; some guests enjoyed their stay while others had serious complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:46

Property Description

Central Location in Playa del Carmen
Located in the heart of Playa del Carmen, Singular Joy Downtown Residences offers modern amenities and comfort for your stay.

Luxurious Amenities
Enjoy air-conditioned rooms, a refreshing outdoor pool, and free WiFi throughout the property. Unwind at the bar and relax in rooms equipped with flat-screen TVs and private bathrooms.

Convenience at Your Fingertips
Benefit from a 24-hour front desk, concierge service, and tour assistance. Explore nearby attractions like Playa del Carmen Beach and Playacar Beach with ease.

Experience the best of Playa del Carmen at Singular Joy Downtown Residences. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 162 reviews
Cleanliness: 5.48
Service: 8.45
Location: 8.99
Room Quality: 6.94
Amenities: 7.97
Value for Money: 6.43
Food and Beverage: 7.48
Overall Experience: 7.45
B
brendan • solo_traveller • ie
5
2026-02-28 • via Nuitee
K
Kimberly • couple • us
6
Price and location was great
Pros:

Location , roof top pool with ocean view. Elevator, spacious apartment

Cons:

Did not receive any cleaning service that was stated as daily cleaning in their advertising. No cleaning supplies available in unit. Maintenance issue on first day that was never resolved the 2 weeks we were there

2026-02-26 • via Nuitee
D
DeRouese • family_with_children • ca
4
Pros:

Rooftop

Cons:

Noise was extremely loud uncomfortable sofa, entrance door did not work for whole stay, I had a window that would no close properly and was never repaired.

2026-02-13 • via Nuitee
A
Albert • couple • es
8
2026-01-31 • via Nuitee
B
Braulia Lizeth • couple • us
8
2026-01-30 • via Nuitee
C
Colm777 • solo_traveller • nl
4
too noisy
Cons:

location was where it was very loud at night. Also the shower was cold. No kettle or water given so very basic.

2026-01-25 • via Nuitee
S
Sana • extended_group • ca
9
2026-01-22 • via Nuitee
W
Walden • family_with_children • ca
7
Pros:

The staff were great all around.

Cons:

The air conditioner was leaking in the bedroom.

2026-01-20 • via Nuitee
M
Matias • family_with_children • mx
10
2026-01-19 • via Nuitee
M
Martínez • family_with_children • mx
8
Pros:

Me gustó el Roof, me parece excelente la vista.
Me gustó la decoración del edificio y sus acabados.

Cons:

No me gustó que el aire acondicionado sea de manera general y no se pueda cerrar el flujo de la habitaciones.
Me salió una cucaracha del desagüe, se debería de poner trampas para que eso no pase.
Dado que hay bares a los alrededores, estaría muy bien poner canceles que cancelen el ruido.

2026-01-19 • via Nuitee
D
Dolimer Eugenia • solo_traveller • mx
10
2026-01-15 • via Nuitee
E
Earl • family_with_children • us
8
Good times
Pros:

Location great

Cons:

Elevators kept breaking down and had to walk up stairs other than that not to bad . Forsure would stay again.

2026-01-13 • via Nuitee
J
Jaramillo Montalvo • family_with_children • ca
10
2026-01-13 • via Nuitee
C
Christelle • family_with_children • fr
6
Bien mais bruyant
Pros:

Lits confortables. Bon emplacement. Piscine jaccuzzi super

Cons:

Dans une des chambres problème de toilettes, pas de climatisation. Obligé de réclamer des serviettes de toilettes. Mais le pire c’était le bruit du bar à côté jusqu’à 4h00 du matin !

2026-01-02 • via Nuitee
P
Pilar • family_with_children • us
10
2026-01-01 • via Nuitee
D
Dupèbe Romane • couple • fr
7
Cons:

Petit bémol sur la pression des douches..

2025-12-28 • via Nuitee
A
Achim • family_with_children • de
3
Haben storniert weils so dreckig war
Pros:

Lage, generell 2 Bäder, Aufteilung der Wohnung, Anlage

Cons:

Sauberkeit

2025-12-25 • via Nuitee
S
Sara • couple • it
3
Bella posizione, ma attenzione ai servizi e alla pulizia
Pros:

Hanno risolto il problema velocemente, ma ci hanno dovuti cambiare di struttura

Cons:

Quando siamo arrivati nel nostro appartamento, non andava né l’aria condizionata né l’acqua calda, e l’appartamento non era pulito. per la prima notte ci hanno spostati in un altro appartamento della struttura e il giorno dopo abbiamo dovuto cambiare di struttura (circa 2km)

2025-12-22 • via Nuitee
M
Mauricio • solo_traveller • mx
8
2025-12-16 • via Nuitee
V
Vidal • family_with_children • es
5
Pros:

Bien habitacion y piscina de azotea impresionante.

Cons:

Los xristales de la azotea muy sucion con lo que te estropea las vistas.
los ruidos de noche son demasiados.
Por el conducto del aire entran ruidos de motores incluso apagado . O motores de la piscina no se ...se oye mucho y debajo hay una discoteca que tiene un volumen muy alto hasta las 3. Eso es Ajeno al hotel pero afecta.

2025-12-16 • via Nuitee