Mercure Hotel Düsseldorf Zentrum

Hotels
•
Mercure
7.8 (323 reviews)
Roßstr. 61 , Düsseldorf , de

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Packed lunches
Currency exchange
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean accommodations
Satisfactory amenities
Cons:
Room cleanliness issues
Limited dining options
Parking issues

Categories

Cleanliness
7.03
Some guests reported dusty rooms which caused issues for allergies.
Service
8.5
Guests highlighted friendly and helpful staff.
Location
8.54
Good location central to key areas and public transport.
Room Quality
7.49
Rooms were described as small with some issues but overall satisfactory.
Amenities
8.02
Standard hotel amenities met expectations.
Value for Money
6.98
Good value for the price, though some negatives were noted.
Food and Beverage
8.03
Breakfast offered was noted to be extensive and enjoyable.
Overall Experience
7.8
Overall stay satisfaction balanced out by location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:38

Property Description

Spacious Rooms and Free WiFi
The Mercure Hotel Düsseldorf Zentrum offers large rooms equipped with a flat-screen TV, a desk, and a private bathroom. Stay connected with free WiFi available throughout the property.

Delicious Breakfast and Bar
Start your day with a varied continental breakfast served at your table. In the evenings, unwind at the hotel bar with a selection of German beers and fine wines.

Convenient Location
Located just 600 meters from Kennedydamm Underground Station, explore Dusseldorf with ease. Visit the historic Old Town district in 5 minutes or reach the exhibition grounds and airport within 12 minutes by bus 721/722.

Book your stay at Mercure Hotel Düsseldorf Zentrum for a memorable experience in Dusseldorf.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 323 reviews
Cleanliness: 7.03
Service: 8.5
Location: 8.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 6.98
Food and Beverage: 8.03
Overall Experience: 7.8
D
Dino Barbieri • solo_traveller • de
10
2026-06-06 • via Nuitee
S
Sonja • solo_traveller • de
9
Pros:

Bequemes Bett, gutes Frühstück, extrem freundliches Personal

Cons:

Das Kissen war etwas zu voluminös, aber das ist ja Geschmackssache...

2026-06-04 • via Nuitee
S
Stefanie • solo_traveller • ch
7
2026-06-04 • via Nuitee
K
Klerks • extended_group • nl
7
It was pleasant.
Pros:

The location was infront of a bus stop which was very handy.

Cons:

There was no mini fridge to keep food/beverages in.

2026-06-04 • via Nuitee
G
Giorgia • solo_traveller • it
10
Il personale è stato molto gentile e disponibile, ottima anche la pulizia e la colazione a buffet.
Pros:

Struttura accogliente, pulita, confortevole e situata in un’ottima posizione.

2026-06-03 • via Nuitee
U
Ulrike • solo_traveller • de
8
2026-06-03 • via Nuitee
S
Sarah • solo_traveller • nl
8
I had a fine stay.
Pros:

The location was good and I didn't lack anything while staying in the room. I appreciated the kettle and tea bags that were available and the air conditioning. The receptionist was polite when I asked my silly question and gave me a map and advice on what there is to see in the area.

Cons:

There was a mysterious stain on the curtain and the bread I ate at the breakfast buffet was a bit tough. It's not a huge deal, though.

2026-06-02 • via Nuitee
A
Amy • couple • gb
1
Very overpriced for barely being able to sleep on hard beds
Pros:

Location was okay

Cons:

Beds and pillows were hard as rocks
No mini fridge

2026-06-02 • via Nuitee
K
katrin • solo_traveller • de
7
2026-06-01 • via Nuitee
L
Luna Romero • solo_traveller • es
10
2026-05-31 • via Nuitee
F
Fabienne Célina • solo_traveller • ch
8
2026-05-31 • via Nuitee
D
Dalia • extended_group • lt
8
2026-05-28 • via Nuitee
J
Janine • couple • de
2
Noch vor offiziellen Check-out-Zeit Reinigungskräfte das Zimmer
Pros:

Die Lage zur Location Place to be war super.

Cons:

Die Zimmerausstattung war für den Preis in Ordnung und zweckmäßig. Die Sauberkeit war leider eher unterdurchschnittlich und hätte aus unserer Sicht besser sein können.

Das Frühstück war ein typisches Hotelfrühstück – weder besonders gut noch besonders schlecht.

Was uns allerdings sehr negativ aufgefallen ist: Noch vor der offiziellen Check-out-Zeit haben zwei Reinigungskräfte nacheinander mit ihrer Karte unser Zimmer betreten, obwohl wir noch geschlafen haben. Das empfanden wir als sehr unangenehm.

Wir haben an der Rezeption lediglich darauf hingewiesen, dass dies passiert ist. Eine Entschuldigung gab es jedoch nicht. Stattdessen entstand bei uns der Eindruck, als sei es völlig normal, Zimmer bereits vor der Check-out-Zeit zu betreten. Für uns ist das nicht nachvollziehbar und sollte aus Rücksicht auf die Privatsphäre der Gäste anders gehandhabt werden.

2026-05-24 • via Nuitee
S
Sandra • couple • de
5
Pros:

Die Lage

Cons:

Die Klimaanlage hat nicht funktioniert

2026-05-24 • via Nuitee
S
Silke • solo_traveller • de
9
Pros:

Sehr sehr nettes Personal und eine gute Lage.

2026-05-19 • via Nuitee
K
Khieng (Ken) • couple • ca
9
Clean, friendly stuff. very good breakfast.
Pros:

friendly stuff.

Cons:

space is a little small.

2026-05-17 • via Nuitee
K
Keshava Murthy • couple • in
9
2026-05-15 • via Nuitee
A
ABDELGHANI • extended_group • dz
7
Pros:

bonjour,
la chambre est tres petite par rapport au prix qu 'on a payé ,la couverture est tres petite aussi le nettoyage de la chambre est mal fait , les agents d'entretient ne debarrase ni les bouteilles vides ni les les verres (j'ai preparré une infusion et le verre est rester la sale pendans deux jours!) utilisés ni la poubelle !
l'emplacement est correcte .

Cons:

Il faut ameliorer le nettoyage et fournir une couette plus dans la taille adjulte .

les portes font beaucoup de bruit je me reviellais a chaque fois que quelqu'un ouvre sa port !!! J'avais l'impression qu'on ouvrait la mienne !

2026-05-12 • via Nuitee
U
Uta • couple • de
8
2026-05-06 • via Nuitee
G
Gabriele • couple • it
10
Really beautiful hotel with a great positioning
Pros:

Really beautiful hotel with a great positioning
U have supermarket a restaurant really closed!

Cons:

Nothing, everything was great, i missed the fridge but it was so cold that i put my beverage outside the window lol

2026-05-02 • via Nuitee