Heidelberg Crown Hotel

Hotels
8.2 (167 reviews)
39 Voortrekker Street , Heidelberg , ZA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Hiking
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Amenities
Value for Money
Cons:
Noise
Room Quality
Food and Beverage

Categories

Cleanliness
7.28
The place is very clean, but there were issues with dirty areas and breakfast.
Service
8.75
Staff were friendly and helpful, addressing issues promptly.
Location
8.79
Centrally located and convenient access, though noisy due to nearby bars.
Room Quality
7.24
Rooms are small and noisy; some amenities were lacking.
Amenities
8.77
Generous amenities offered, but some services were inconsistent.
Value for Money
8.73
Good value for the price paid.
Food and Beverage
7.28
Food in the restaurant was not good; varied experiences for breakfast.
Overall Experience
8.75
Overall positive stay despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 03:26

Property Description

City Views and Terrace
Enjoy breathtaking city views from our hotel and relax on our beautiful terrace.

Exceptional Service
Our 24-hour front desk is always ready to assist you with any inquiries or requests you may have.

Delicious Dining Options
Start your day off right with our delicious à la carte or continental breakfast options.

Book your stay at Heidelberg Crown Hotel now for a memorable experience in Heidelberg.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.2
Based on 167 reviews
Cleanliness: 7.28
Service: 8.75
Location: 8.79
Room Quality: 7.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 7.28
Overall Experience: 8.75
J
Jacques • family_with_children • za
9
2026-10-12 • via Nuitee
M
Mandy • couple • za
8
We had a very comfortable, stay
Pros:

Central, friendly staff and restaurant on site is great,

Cons:

NA

2026-10-12 • via Nuitee
W
Wright • solo_traveller • za
7
Hotel stay excellent but food not so good
Pros:

Everything room shower

Cons:

Lunch and breakfast was cold very disappointing

2026-10-11 • via Nuitee
M
Martitia Martinette • couple • za
10
2026-10-10 • via Nuitee
A
Amanda • couple • za
10
2026-10-09 • via Nuitee
E
Elmarie • solo_traveller • za
7
Pros:

Friendly housekeeping staff and clean room

Cons:

Very unfriendly receptionist
Required about hair dryer and was told there is none and perhaps I should consider getting a travel hair dryer
Subsequently able to get one from housekeeping staff
Breakfast did not look bad however due to the smell in the breakfast room decided not to have breakfast
Service in restaurant downstairs very slow
Some stairs to the room - no assistance with luggage
Furniture very noisy area

2026-10-08 • via Nuitee
B
Bradley • couple • za
7
So much potential but yeah very disappointed
Pros:

Location & value

Cons:

We’re not ready at check in time , took me to a room that was filthy had dirty dishes and beds were not made ,

2026-10-07 • via Nuitee
L
Lynette • solo_traveller • nl
7
It was ok.
Pros:

The room had everything needed a fridge a microwave and a tv with Netflix prime etc which was unexpected.

Cons:

Service at reception desk. Staff continued a discussion / argument about bedding in the rooms whilst I stood and waited. No welcome no greeting no acknowledgement of standing at the desk waiting. I eventually had to ask when they stopped talking to each other to say may I please check in. Unprofessional.

2026-09-18 • via Nuitee
M
Molatlhegi • solo_traveller • za
8
Pros:

The room is spacious

2026-09-17 • via Nuitee
S
Selwyn • couple • za
10
2026-09-14 • via Nuitee
D
didier • couple • re
6
Pros:

L'hôtel est facile à trouver et il dispose d'un restaurant, ce qui évite de chercher où diner.
Le lit était confortable et le coin douche est fonctionnel.

Cons:

Petit déjeuner peu savoureux, composé essentiellement de produits industriels standards. Nous avons été logés dans un chambre donnant sur une rue passante, d'où une ambiance bruyante dans la chambre dès 5 heures du matin.

2026-09-11 • via Nuitee
T
Tshegofatso • couple • za
10
2026-09-07 • via Nuitee
R
Reinhard • couple • de
5
2026-09-02 • via Nuitee
D
Debbie • solo_traveller • za
9
2026-08-31 • via Nuitee
N
Ntuli • couple • za
9
Stylish, clean and good location
Pros:

Friendliness of staff, professionalism and a good location

Cons:

Nothing

2026-08-30 • via Nuitee
E
Esther • family_with_children • za
7
Pleasant.
Pros:

Clean and well equipped

Cons:

Rooms on street side are extremely noisy- need serious soundproofing. No porter to assist with luggage up the stairs, while I was on crutches.

2026-08-30 • via Nuitee
M
Magwaza • couple • za
9
Pros:

The place was very nice, clean and high quality

Cons:

The place was nice 💯 I won't lie

2026-08-30 • via Nuitee
J
Justine • solo_traveller • za
10
2026-08-23 • via Nuitee
K
Kamogelo • solo_traveller • za
9
2026-08-18 • via Nuitee
S
Surprise • solo_traveller • za
10
Beautiful place
Pros:

Very clean and stuff very friendly and accessible

Cons:

Nothing

2026-08-18 • via Nuitee