Sans Hotel International Surabaya

Hotels
•
Sans by RedDoorz
5 (12 reviews)
Jl. Bangka No.15, Gubeng, Kec. Gubeng, Jawa Timur , Gubeng , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Covered parking

Review Highlights

Cons:
Terrible cleanliness
Unhelpful service
Poor room quality
High costs for low quality

Categories

Cleanliness
2.75
Review mentions that the room, bathroom, and linen were dirty, leading to a very negative sentiment.
Service
7.75
The service was criticized for not speaking English and demanding cash, but general standards were adhered to.
Location
6.75
No specific comments about the location in the reviews; therefore, rated above average.
Room Quality
2.75
The room was described as shabby and smelling of smoke, indicating poor quality.
Amenities
5.75
No amenities were mentioned, so assigned a neutral rating.
Value for Money
4.75
Given the negative experience and the high payment for low quality, value for money is poor.
Food and Beverage
5.75
No information on food and beverage options, so assigned a neutral rating.
Overall Experience
3.75
The overall experience was negative based on the claims in the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:40

Property Description

Convenient Location
Sans Hotel International Surabaya is perfectly located in the bustling Gubeng district, just a stone's throw away from major attractions like Submarine Monument and Gubeng Train Station.

Comfortable Accommodation
Experience comfort at its best in our air-conditioned rooms equipped with modern amenities such as a flat-screen TV, free WiFi, and complimentary toiletries.

Exceptional Service
Our friendly staff, fluent in both English and Indonesian, are available 24/7 at the front desk to cater to all your needs and ensure a memorable stay.

Book now at Sans Hotel International Surabaya for a delightful and hassle-free experience during your visit to Surabaya!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

5
Based on 12 reviews
Cleanliness: 2.75
Service: 7.75
Location: 6.75
Room Quality: 2.75
Amenities: 5.75
Value for Money: 4.75
Food and Beverage: 5.75
Overall Experience: 3.75
B
Brendon • couple • au
5
If you're on a budget you can stay here
Pros:

Convenient location

Cons:

The whole place needs an upgrade, the staff were friendly but the rooms were basic and not up to hotel standards.

2026-01-09 • via Nuitee
A
Alessandra • couple • it
1
Terribile esperienza, struttura sporca, non la consiglio
Pros:

Non mi è piaciuto nulla, camera, bagno e biancheria sporca. Terribile esperienza

Cons:

Sporca e fatiscente

2025-09-07 • via Nuitee
P
Paolone77 • couple • it
1
Pros:

Nulla.

Cons:

Scandaloso. Non parlano inglese. Voleva per forza i contanti. Ci ha fatto prima pagare le due notti per una camera che era squallida e puzzolente di sigaretta. Pur avendo pagato Siamo dovuti andare nell'hotel di fianco perché non si poteva stare.
Booking.com dovrebbe rimuoverlo dal sito.

2025-08-26 • via Nuitee
I
Ianni • young couple • id
10
Exceptional
2025-01-24 • via Nuitee
E
Elizabeth • with friends • gb
5
Passable
2024-09-29 • via Nuitee
L
Loui • young couple • gb
5
Passable
2024-09-11 • via Nuitee
D
Daniela • young couple • it
6
nice place for the price
Pros:

The location is great and the people working there are very nice and helpful!

Cons:

There are no windows.

2024-08-01 • via Nuitee
L
Lewis • solo traveller • gb
10
Exceptional
Pros:

Nice room and big bathroom - good value for money. Friendly staff :)

2024-07-03 • via Nuitee
D
Daniele • young couple • it
2
Very poor
Pros:

Position, near a bank, starbucks and a only few minutes by car for trainstation and airport

Cons:

The room was not cleaned

2023-08-16 • via Nuitee
R
Robert • solo traveller • de
6
Pleasant
2023-03-28 • via Nuitee
A
Ahmad • solo traveller • my
5
Passable
2022-08-29 • via Nuitee
D
Daniela • young couple • co
1
Nightmare
Pros:

Location

Cons:

The room we first got had unwashed blood stains and -we suspect- puvic hair on the blankets, which had holes. The floor was dirty and the bathroom as well. It was a shocking experience I had never encounter while using booking.
The second room was also dirty but at least the blankets were clean. It was too late at night so we didn't change, otherwise I would have never stayed

2022-08-22 • via Nuitee