HOTEL SAILS

Hotels
9.2 (426 reviews)
大阪市港区築港3丁目6番5号 , Osaka , jp

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Clean
Helpful staff
Great location
Spacious rooms
Cons:
Limited breakfast options
No meat options for breakfast

Categories

Cleanliness
9.44
Multiple reviews highlight the cleanliness of the hotel.
Service
9.91
Staff is frequently praised for being helpful and kind.
Location
9.45
Great location with easy access to attractions and public transport.
Room Quality
9.4
Rooms are described as spacious, comfortable, and well-presented.
Amenities
8.43
Basic amenities with some positive mentions; needs improvement in breakfast variety.
Value for Money
9.39
Overall good value considering location and cleanliness.
Food and Beverage
7.94
Breakfast options limited with some negative comments.
Overall Experience
9.61
Most guests express a desire to return, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 12:59

Property Description

Luxurious 4-Star Stay
Experience luxury at HOTEL SAILS in Osaka, offering a 4-star accommodation with a restaurant and a bar. Enjoy modern comfort just 500 meters from Tempozan Ferris Wheel.

Comfortable Rooms and Delicious Dining
Relax in guest rooms equipped with a flat-screen TV, bed linen, and towels. Start your day with a buffet or American breakfast at the on-site restaurant.

Convenient Location and Exceptional Service
Explore nearby attractions like Isoji Central Park and Minato Kumin Centre. The multilingual staff at the reception are ready to assist you in English and Japanese, ensuring a memorable stay.

Book now for an unforgettable experience at HOTEL SAILS in Osaka!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 426 reviews
Cleanliness: 9.44
Service: 9.91
Location: 9.45
Room Quality: 9.4
Amenities: 8.43
Value for Money: 9.39
Food and Beverage: 7.94
Overall Experience: 9.61
C
Chia couple tw
10
非常滿意
Pros:

服務

Cons:

2026-07-25 via Nuitee
Y
YUI family_with_children jp
10
清潔でおしゃれ
Pros:

清潔感があり、お部屋がスタイリッシュで広々としていました。軽朝食と書いてありましたが、パンの種類も豊富で、かわいいドーナツやヨーグルト、ドライフルーツなど、全ておしゃれに並べられていて、女子としてはテンションが上がりました。

Cons:

特になし。

2026-07-23 via Nuitee
S
Shivawn family_with_children au
8
2026-07-21 via Nuitee
J
JORDI solo_traveller us
10
Pros:

Very friendly staff, rooms where exceptional would definitely stay here again

2026-07-20 via Nuitee
J
Jonas family_with_children br
10
2026-07-20 via Nuitee
G
Gayle couple us
9
Great service . Great location great decide ! Sfaff was exceptional!
Pros:

The service was excellent! It was clean and the perfect location for what we needed.

Cons:

We liked almost everything. We wish there had been a dresser in the room

2026-07-19 via Nuitee
R
RENATA SAHO couple jp
10
Pros:

駅からすぐで、Asueアリーナまでもまっすぐ歩いていけば20分弱で着きます。
清潔で、スタッフの方々も親切です。

2026-07-17 via Nuitee
I
Ichiro family_with_children ro
10
Amazing value!
Pros:

It’s a very convenient location especially for visitors of USJ and the aquarium.
Facilities are very good for a family (we are a family of four) by being super clean, up to date, unique breakfast varieties, spacious and plenty of amenities, including comfortable pajamas!
Amazing cost performance not seen everywhere.

Cons:

The view is the only downside unless you get a room on upper floors.

2026-07-16 via Nuitee
M
michele family_with_children it
10
Hotel nuovo , pulito e pieno di attenzioni verso il cliente, rapporto qualità’prezzo favoloso
Pros:

Hotel nuovo in ottima posizione, personale gentile , camera grande, tanti piccoli servizi .

Cons:

Qualcosa in più’a colazione ma andava bene così come era.

2026-07-16 via Nuitee
F
Frederic family_with_children fr
10
Un hébergement marqueur dans nos souvenirs de voyage au Japon.
Pros:

C’est une belle surprise ! un hébergement qui en offre plus que ce qui est attendu et à tous points de vue : confortable, spacieux, bien équipé, généreux (petit déjeuner, boissons), accueillant. Une belle expérience !

Cons:

Seule remarque : bien que très proche de l’aquarium (à voir), les autres centres d’intérêts sont à 30 minutes de transports en commun. Mais en vacances ça se prévoit sans difficulté.

2026-07-16 via Nuitee
E
Erich couple ch
7
Tolle Zimmer, gute Lage, tolles Personal
Pros:

Zimmer sind geräumig und gross. Grosser TV-Bildschirm. Betten bequem. Mit Kaffee/Teebar. ÖV ca. 50m entfernt. Diverse Sehenswürdigkeiten erreichbar zu Fuss in 10 Minuten. Ruhige Gegend. Schweizer Kaffeemaschine> super Kaffee. Leider jeden Tag dasselbe Frühstück, keine Abwechslung, eher einfach gehalten mit Salat, kleine Gipfeli und ein paar Dörrfrüchten und Donuts. Mineralwasser und O-saft vorhanden. Personal sehr hilfsbereit und freundlich!

Cons:

Wie gesagt, das Frühstück müsste man dringend aufpeppen!

2026-07-16 via Nuitee
L
Lina family_with_children co
10
Exceptional stay for families! Perfect location for the Aquarium and Legoland.
Pros:

We had a wonderful stay at Hotel Sails and highly recommend it, especially for families traveling with young children. The rooms were an absolute standout—spotlessly clean, modern, and incredibly capacious, which gave our family plenty of space to unpack and relax comfortably.

The location is brilliant. It sits in a peaceful, quiet neighborhood, yet it is exceptionally well-connected—the metro station is just steps away. It was incredibly convenient for our family trips to the Osaka Aquarium Kaiyukan and Legoland Discovery Center, both of which are just a short, easy walk from the hotel. To top it all off, the staff were wonderfully friendly, attentive, and welcoming throughout our stay. We would definitely stay here again!

Cons:

The only real downside was the breakfast, which feels like a missed opportunity. While the pastries were beautifully laid out, there was a noticeable lack of savory options. In the food capital of Japan, offering a 5-star service should include an easy fix like adding basic eggs or ham to the buffet. Alternatively, they could offer a paid, à la carte menu to complement the continental options. It’s a low-hanging fruit that would elevate the entire stay from great to perfect.

2026-07-14 via Nuitee
E
Erdener solo_traveller tr
9
Sessiz ve küçük otel.
Pros:

Otel muhteşem temiz ve sessiz. Metro dibinde. Daha önce bu kadar sessiz bir otele denk gelmemiştim. Küçük ve bakımlı. Yeşil hattın istasyonu 50 mt mesafede. Kahvaltısı zayıf. Odamız kusursuzdu

Cons:

Kahvaltıda yumurta, peynir ve süt/gevrek yok. Bence çok zayıftı. Türk misafir çok. Sadece bu yüzden bile geliştirmeleri gerek. Odada kahve var ancak mikrodalga fırın ve çay yok.

2026-07-13 via Nuitee
P
PO TSUN extended_group tw
9
安靜、乾淨、便利、服務、房價便宜
Pros:

交通、便利商店、超市、服務人員的笑容、乾淨

Cons:

早餐,只有麵包和沙拉,但在訂房之前己知道所以吃不慣附近有便利商店

2026-07-13 via Nuitee
S
SHAO WEI family_with_children tw
9
地理位置佳,步行可至海遊館、天保山摩天輪。
Pros:

地理位置佳。

Cons:

早餐選擇少,只有麵包、沙拉、優格和甜甜圈,如果可以增加一些熱食選擇就更好了!

2026-07-12 via Nuitee
S
Severino family_with_children ch
9
Ottimo punto di appoggio x Tutte le destinazioni Kyoto,Kobe,Nara Ōsaka
Pros:

colazione ,vicinanza metropolitana,ma soprattutto la cordialità del personale di servizio in particolar modo Nabin,veramente un ragazzo speciale

Cons:

Tutto ok

2026-07-10 via Nuitee
S
Shayan solo_traveller nl
10
Pros:

Zeer ruim hotel, prachtig uitzicht, ideale locatie. Prijs kwaliteit verhouding was geweldig

Cons:

Niets

2026-07-09 via Nuitee
S
sabrina family_with_children sg
10
Pros:

Overall, our stay was excellent. The hotel was very clean, conveniently located with easy access to the train, and offered a great breakfast spread each morning. The staff were exceptionally friendly, welcoming, and always willing to help.

A special shoutout to Akiyoshi Keita, Sakai Nozomi, and Bhujel Nabin for their patience and kindness in assisting us with our many questions throughout our stay. Their outstanding service truly made our experience even more enjoyable.

I highly recommend SAILS Osaka to anyone looking for an affordable, comfortable place to stay that's away from the hustle and bustle of the city, while still being easily accessible.

2026-07-06 via Nuitee
C
Chloe extended_group hk
10
Fantastic hotel
Pros:

The hotel was super conveniently located, just seconds away from Osakako station. The hotel was also just a 10-minute walk from an airport bus stop, making the trip from the airport to the hotel very easy. The hotel was also right next to several convenience stores and drug stores. The hotel room itself was very spacious, with a living room area. The staff was extremely friendly and helpful. The complimentary snacks and drinks served daily were also a great addition to our stay.

2026-07-06 via Nuitee
C
Colin Grimes solo_traveller ie
7
2026-07-02 via Nuitee