Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Luggage storage
Safety deposit box
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Limited breakfast options
Noise and renovation disruptions

Categories

Cleanliness
6.79
One guest reported cockroaches in the room and mentioned that the carpets were visibly dirty.
Service
8.76
The staff were frequently noted as friendly and helpful throughout multiple reviews.
Location
8.8
Repeatedly mentioned as great; many guests appreciated the convenient location.
Room Quality
8.25
Rooms were described as spacious and comfortable, though some had issues like the hollow beds.
Amenities
7.28
Amenities received mixed feedback; limited breakfast options and renovation discomfort mentioned.
Value for Money
7.24
Some guests feel it was not worth the money, especially for basement rooms.
Food and Beverage
7.79
Breakfast received praise but was noted as limited, and restaurant hours were also a concern.
Overall Experience
8.26
Most guests had a positive experience despite some issues; many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:19

Property Description

Luxury Boutique Hotel in Trendy Green Point Area

Stylish Accommodation: Each room at Sugar Hotel is elegantly decorated in a modern style, equipped with a flat-screen TV, digital safe, and tea/coffee facilities.

Wellness Centre: Indulge in relaxation at the hotel's wellness centre, offering a range of therapeutic treatments to unwind after a day of exploring Cape Town.

Convenient Location: Situated near the V&A Waterfront and Green Point Stadium, with easy access to top restaurants and nightclubs, Sugar Hotel is the perfect choice for a luxurious stay in Cape Town.

Book your stay at Sugar Hotel now to experience luxury and comfort in the heart of Cape Town's vibrant Green Point area.

Important information:

In the event of premature departure the full extent of stay as originally booked and confirmed will be charged.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for 35% of the adult rate per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 797 reviews
Cleanliness: 6.79
Service: 8.76
Location: 8.8
Room Quality: 8.25
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 7.79
Overall Experience: 8.26
A
Any • solo_traveller • ae
1
Horrible hotel with rooms like a prison
Pros:

Horrible hotel

Cons:

Small room with no window

2026-02-14 • via Nuitee
C
Claire • family_with_children • gb
8
2026-02-12 • via Nuitee
E
Etienne Boshoff • couple • za
9
Fantastic stay near V &A
Pros:

Friendly staff. Wonderful location near V & A Waterfront. Room was clean and very spacious. Private pool was excellent to cool down after a hot evening exploring Cape Town.

Cons:

The room lights work on a dimmer switch which sometimes makes you feel like you are playing a video game to turn the lights off.

2026-02-12 • via Nuitee
L
Laing • couple • ng
6
Pros:

Service and the room spaciousness!

Cons:

That the restaurant closes at 11am.

2026-02-09 • via Nuitee
M
MABEL • couple • br
10
Muito bom.
Pros:

O quarto grande e bom confortavel.

Cons:

O cafe da manha estava bom, mas bem limitado de oferta

2026-01-30 • via Nuitee
T
Tim • couple • de
10
Pros:

It was very good. The staff was great and made the stay very pleasent.

2026-01-29 • via Nuitee
J
Jan • couple • us
9
Very enjoyable and staff was accommodations and friendly
Pros:

Staff was great and for attending a rugby match at the Greenpoint stadium the location was great.

Cons:

Our room only had a small window

2026-01-29 • via Nuitee
V
Vincent • couple • za
10
Pros:

My room was very spacious with my own private little swimming pool. Place is extremely neat and clean. Reception is very friendly. You'd expect to pay a lot more for the room quality. Would recommend to everyone.

Cons:

Breakfast definitely needs some work.

2026-01-27 • via Nuitee
D
Danielle • couple • za
10
2026-01-27 • via Nuitee
R
Richard • solo_traveller • za
7
2026-01-27 • via Nuitee
R
Retha • couple • za
10
2026-01-21 • via Nuitee
M
Meyer • couple • za
10
2026-01-21 • via Nuitee
F
Fadana • couple • za
9
Pros:

The staff is very professional and welcoming.

Cons:

The room did not have a microwave although they don't serve dinner which forces you to eat out even though you would like to eat in your room. The room no cutlery and when we borrowed from the hotel the staff indicated that the owner might have a problem.

2026-01-20 • via Nuitee
Z
Zakithi • solo_traveller • za
2
Pros:

The staff were friendly and tried to assist with the concerns raised as best that they could.

Cons:

I stayed at this hotel for two nights for work, and my first night was awful. I had to call reception to remove a cockroach from my room. They assured me it was an isolated incident, but the following morning I found another one near the coffee machine. When I reported this again, reception mentioned that the guest in the room next door was experiencing the same issue and offered to move me to a higher floor where there were supposedly no roaches—implying that this problem is known. The new room was better, but the carpets throughout the hotel were visibly dirty and stained, clearly not deep-cleaned in years. Breakfast was also disappointing, limited to a single-page printed Word document menu with only one selectable option. Finally, staff were sweeping and mopping the reception area during peak morning times, which felt very unprofessional. Overall, it was a terrible experience, and I will not be staying at this hotel again.

2026-01-20 • via Nuitee
N
Nicolaas • family_with_children • za
8
2026-01-19 • via Nuitee
L
Lopes • couple • za
9
2026-01-19 • via Nuitee
T
Tyron • extended_group • za
9
Pros:

breakfast could be served or offered a little earlier. however very good service and accommodation.

2026-01-19 • via Nuitee
C
CHIKA • couple • jp
10
綺麗さもアクセスも朝食も最高です
Pros:

部屋が広く、清潔感があり、とても気に入りました。
トイレが個室になっており、その点も良かったです。
朝食はビュフェスタイルではなく、メニューからオーダーするスタイルでした。
朝食がとてもおいしく毎日幸せでした。
大通りに面しているのでタクシーも広いやすく、アクセスも良かったです。

Cons:

エレベーターはないですが、
最上階がおそらく3階までなので、特に不便は無かったです。

2026-01-19 • via Nuitee
N
Nolwandle • solo_traveller • za
10
2026-01-19 • via Nuitee
V
Veronica • solo_traveller • za
10
Great stay, treated like a queen. Excellent quality. Good value for money.
Pros:

Staff were outstanding. Beautiful quality hotel with great attention to detail.

Cons:

A little bit of routine maintenance going on as hotel was recently under new ownership. The staff were fantastic moved my room for me as there was a little drilling going on. Couldn’t fault them as they did everything within their power to make my stay a wonderful experience. I wish the new owners all the luck in the world with their new venture.

2026-01-19 • via Nuitee