Pamukkale Whiteheaven Suite Hotel

Hotels
9.3 (1067 reviews)
Pamukkale Mah. M.Akif Ersoy (pamuk) Bulv. No:27 Pamukkale , Pamukkale , tr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good breakfast
Excellent location
Cons:
Bathroom updates needed
Some lighting issues

Categories

Cleanliness
8.58
Some guests mentioned the need for improvements, but overall cleanliness was regarded as acceptable.
Service
9.99
Staff were frequently praised for their friendliness and helpfulness.
Location
9.59
Many reviews highlighted the convenience and proximity to local attractions.
Room Quality
9.04
Rooms were described as spacious and comfortable, with some minor complaints about lighting.
Amenities
8.57
Amenities were adequate but could use updates, especially in bathrooms.
Value for Money
9.53
Guests felt they received good value for their expenses given the location and services.
Food and Beverage
9.58
Breakfast received high praise from multiple guests as a highlight of their stay.
Overall Experience
9.55
General consensus was very positive with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 00:04

Property Description

Luxurious Accommodation with Stunning Views

The Pamukkale Whiteheaven Suite Hotel offers a luxurious stay in centrally located Pamukkale. The guestrooms provide a relaxing retreat with a furnished balcony and pool views, perfect for unwinding after a day of exploration.

Diverse Dining Options and Leisure Activities

Indulge in a variety of culinary delights at the a-la-carte restaurant, snack bar, and bar on-site. For leisure activities, the hotel staff can assist in arranging daily tours, hot air balloon rides, and paragliding adventures, ensuring a memorable stay filled with excitement.

Convenient Location and Exceptional Service

With Pamukkale Travetines and Pamukkale Lake just 500 meters away, guests can easily explore the local attractions. The 24-hour staff is dedicated to providing exceptional service, offering insights into the area and organizing activities. Book now to experience a blend of luxury and convenience at Pamukkale Whiteheaven Suite Hotel.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.3
Based on 1067 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.04
Amenities: 8.57
Value for Money: 9.53
Food and Beverage: 9.58
Overall Experience: 9.55
G
Gasho12345 • couple • me
10
2026-02-14 • via Nuitee
J
Joel • family_with_children • es
10
Pros:

Tot benisim, hotel recien renovat i molt ben situat!

2026-02-13 • via Nuitee
N
Nuray • extended_group • hk
9
2026-01-19 • via Nuitee
K
Kamilla • family_with_children • lu
10
Halte parfaite de 2 nuits sur la route vers la Cappadoce .
Pros:

Un accueil chaleureux.
Établissement très bien placé , près des lieux d’intérêt ( travertins et Le site de Hierapolis ).
Chambres tes agréables , décorées dans le style local . Lits très confortables.

Cons:

Rien

2026-01-19 • via Nuitee
N
Nuray • extended_group • hk
10
Very nice , comfy hotel with nice decorations . We loved the puppies in the garden . The swimming pool is good for relax
Pros:

We just stayed a night but it was a nice stay. Large rooms with balconies , good location , walking distance to the travertines and the town center, comfy beds.

Cons:

Breakfast was good but a bit upset the staff refused our request to arrange the tables as we requested .

2026-01-19 • via Nuitee
N
Nabeel • family_with_children • au
4
Convenient location but overall disappointing experience
Pros:

Close to Pamukkale travertines and Hierapolis.

Cons:

While the manager/owner did help with a few things e.g., dropping us at the Hierapolis ruins gate, his extremely abrupt demeanour overshadowed it all. He is quite rude. The property has no view (see the pictures from the windows). The pool whose pictures are uploaded on Booking.com is surrounded by disorganised items (see pic # 3). The housekeeping staff consists of immigrants who are very polite but appeared a little unsure (not sure how well they are treated). The taps are rusting and reflects the level of maintenance. Our flight cancellations meant we needed a transport at a late hour. We tried getting some assistance from the manager and were told that the driver could drive from Pamukkale to pick us up from Izmir Airport (3 hours drive each way) at 1am for €250 but could not come to pick us from Denizli Airport (1 hour drive each way) at 3am (obviously because it would pay much less - €70). Seemed like an attempt to mint money out of us. Admittedly, his father stayed up to let us in. The heating in the room did not work at all. The duvet on the king sized bed was less than the width of the bed itself and kept us shivering all night long. You cannot have breakfast a minute after 9:30am. They started renovation works when we were still sleeping but he was not willing to give an additional minute of late check-out knowing fully well that, due to our flight cancellations, our schedule had been disrupted so significantly making it particularly hard with young kids. To top it all, the owner sent abusive racist texts after initial submission of the review a matter that I am raising with Booking.com. Turkiye is a beautiful country with some amazing people and the one can see how much the authorities do for their people and tourists. This guy left a bad taste in our otherwise amazing trip. This property should be delisted from Booking.com.

2026-01-18 • via Nuitee
J
jianfei • solo_traveller • cn
10
值得推荐
Pros:

位置优越，距离棉花堡很近，去的时候taxi直接送到古城的进口，一路下坡，从棉花堡最高处往下走，出景区门不到10分钟就走到酒店了。老板也是非常热情，主动开车载我们到附近的中餐厅吃饭。房间很大，我们5人住一间也不局促，行李都可以摊开。

Cons:

没有什么

2026-01-17 • via Nuitee
L
Lilian • solo_traveller • br
10
Boa estadia em Pamukkale
Pros:

Excelente acomodação perto das principais atrações.
Café da manhã local com várias opções.

Cons:

Tudo foi dentro do esperado.

2026-01-16 • via Nuitee
S
SEZCAN • couple • ch
8
2026-01-13 • via Nuitee
I
Iffat • couple • gb
1
Pathetic Place to Stay
Pros:

Awful Experience

Cons:

The receptionist and owner were extremely rude. The tone of speech was arrogant and no customer service when we arrived at the property. The hotel is a bit far from main town about 10-15 mins walk. They refused to give us breakfast with a fraction of two minutes when we came back from Balloon ride. The person shouted in loud voice “No” and other people who were busy eating breakfast started looking towards us. There could be a polite way if they wanted to refuse serving breakfast being two minutes late. But they Donot have any courtesy at all. Pamukkale is beautiful but this hotel stay ruined our experience of Tervatines. They should learn some manners and provide good customer service with the hefty amount they charge.

2026-01-02 • via Nuitee
C
Carla • family_with_children • pt
8
2025-12-27 • via Nuitee
Q
Quang • family_with_children • us
10
Pros:

Spacious and clean room. Very helpful staff. Good breakfast. Fast Internet. Can see the hot air balloon in the morning from room.

2025-12-26 • via Nuitee
J
Jf • couple • fr
10
Séjour de rêve
Pros:

Formidable
Personnel et patron très efficace et sympathique
Les chambres superbes grandes et confortable

2025-12-25 • via Nuitee
Z
ZUO • couple • cn
7
Pros:

房间比较大，床很舒服

Cons:

房间的灯光太暗，浴室的设备比较老旧

2025-12-22 • via Nuitee
A
Ana • extended_group • ie
10
All perfect
Pros:

The staff are super friendly and helpful. The place is beautiful, tastefully decorated, very clean and with all the facilities you need and more. Breakfast is really good with cooked omelettes and more. A great place to stay . Highly recommended.

Cons:

All perfect

2025-12-11 • via Nuitee
J
Joleen • solo_traveller • za
7
2025-12-06 • via Nuitee
B
Beichia • family_with_children • tw
10
因為是臨時需要休息的地方而訂的，幸好酒店讓我們臨時入住。這家飯店非常適合遊客，因為老闆對於遊客會去的地方、要注意的事情都很清楚，也很樂於分享
Pros:

房間舒適，空間寬敞。老闆非常熱心幫助遊客，給了許多有用的建議。

Cons:

沒有不滿意的。唯一可惜的是正好在裝修，等裝修完畢應該會更加舒適。

2025-12-06 • via Nuitee
M
Mitul • couple • us
8
Very pleasant stay.
Pros:

Clean big rooms. Great location

Cons:

Breakfast was only fair compared to other hotels in Turkiye.

2025-12-02 • via Nuitee
K
Kathleen • couple • us
10
Wonderful Stay
Pros:

The staff were wonderful. The breakfast was the best Turkish breakfast we had on our trip. It was quiet and close to everything. We wished we had one more night to stay there.

2025-11-23 • via Nuitee
E
Edwin C A Villaflor • couple • sa
8
Pros:

Nice location! Good Turkey breakfast!

Cons:

Just need to clean thoroughly the toilet bowl.

2025-11-22 • via Nuitee