Puerto Azul

Hotels
8.7 (2592 reviews)
El Lomo, 24 , Puerto de la Cruz , es

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Cons:
Small room size
Breakfast pricing

Categories

Cleanliness
8.61
Room cleanliness was noted with issues such as a mirror not being cleaned.
Service
9.18
The staff is described as lovely and helpful, indicating high service quality.
Location
9.22
The location is frequently praised for being central and convenient.
Room Quality
8.47
Generally positive feedback, but some rooms reported to be small, with mentions of missing elements.
Amenities
8.7
Positive mentions of amenities like a jacuzzi and coffee availability.
Value for Money
8.36
Comments reflect good value, though some found the breakfast price high.
Food and Beverage
8.21
Feedback about breakfast was mixed, with some noting limited variety.
Overall Experience
8.88
Overall satisfaction expressed in multiple reviews, indicating a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:54

Property Description

Prime Location in Pedestrian District
Puerto Azul, situated in Tenerife’s Puerto de la Cruz, is a charming hotel just 200 meters from the sea. Its prime location in a pedestrian district offers guests a tranquil stay amidst the bustling city.

Comfortable Rooms with Private Balconies
The functional and bright rooms at Puerto Azul provide a comfortable retreat for guests. Each room features a private bathroom, and for those seeking a touch of luxury, some rooms also boast a private balcony offering stunning views of the surroundings.

Convenient Amenities and Services
With a 24-hour front desk and luggage storage facilities, Puerto Azul ensures that guests' needs are met promptly and efficiently. Additionally, free Wi-Fi in public areas allows guests to stay connected throughout their stay.

Experience the perfect blend of comfort and convenience at Puerto Azul. Book now for an unforgettable stay in Puerto de la Cruz!

Important information:

Please note that the hotel does not accept American Express as a method of payment.

Please note that the cleaning service is not available on weekends.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.7
Based on 2592 reviews
Cleanliness: 8.61
Service: 9.18
Location: 9.22
Room Quality: 8.47
Amenities: 8.7
Value for Money: 8.36
Food and Beverage: 8.21
Overall Experience: 8.88
A
Anaïs • couple • fr
10
Super séjour au cœur de puerto de la cruz
Pros:

Hotel propre, très bien placé et avec un personnel génial ! Je recommande les yeux fermés.

Cons:

Rien.

2026-02-15 • via Nuitee
J
JONG IN • couple • kr
10
Pros:

바다해변과 가깝고 주변 음식점들이 가까워요 그리고 5층에 스파도 가능합니다 동네가 너무예뻐요 강력추천!!!!

2026-02-14 • via Nuitee
D
Djamila • couple • ch
7
Pros:

Tolle Lage und Jacuzzi

Cons:

Die Zimmer sind sehr klein und ein paar Dinge im Badezimmer und der TV haben nicht funktioniert.

2026-02-14 • via Nuitee
P
Petra • couple • ch
10
Pros:

It is a very friendly and clean small hotel. Very good value for money,, they would deserve more stars.

2026-02-12 • via Nuitee
J
JacekKl • solo_traveller • es
10
Pros:

Fue la cuarta vez que me quedé aquí, siempre todo perfecto y limpio. La terraza con las vistas, jacuzzi y algunas máquinas de gym espectacular.

2026-02-12 • via Nuitee
O
Oleg • couple • fi
8
Pros:

Location, staff, room

Cons:

Erratic AC. Broken mini fridge

2026-02-12 • via Nuitee
A
Andréa • couple • fr
8
Celui-ci était parfait.
Pros:

L’emplacement, le jacuzzi qui permet de se délasser après une bonne journée à visiter. Ce que l’hôtel propose : boissons à disposition comme le café, chocolat chaud quand nous le souhaitons. J’ajouterai le fait que la réceptionniste qui parlait français était très gentille et souriante.

Cons:

Le frigidaire n’était pas assez froid, et à revoir les joints de la douche qui était noires. Cependant, la chambre était propre, donc rien à dire sur le reste.

2026-02-10 • via Nuitee
L
Louise • couple • gb
10
Enjoyed every moment and look forward to returning
Pros:

The location was perfect,close to the sea, shops and restaurants

2026-02-10 • via Nuitee
E
Eckard • solo_traveller • de
7
Gute Lage. Stylisches modernes Ambiente
Pros:

Die Lage ist sehr gut, noch Altstadt, verkehrsberuhigte Zone.
Frühstück ist okay, allerdings ohne jede Abwechslung. Reicht für ein, zwei Tage.
Kleines Hotel, alles irgendwie stylisch, clean.

2026-02-10 • via Nuitee
S
Silvia Vanessa • couple • es
10
2026-02-10 • via Nuitee
K
Karen • couple • gb
8
2026-02-09 • via Nuitee
A
Aine • couple • es
7
Lovely town with great atmosphere
Pros:

The location was great and the jacuzzi on the roof top

Cons:

The room was quite small there was a window but didn’t open it or the curtains as people in the court yard would be able to see into your room so no privacy, in the morning people were sat in court yard eating and talking so a lot of noise wouldn’t be a place for a chill out relaxing weekend

2026-02-09 • via Nuitee
A
Alla • solo_traveller • hu
10
Однозначно брать!
Pros:

Чисто, уютно, свежий ремонт, рядом океан, джакузи ночью на крыше

Cons:

Тесновато

2026-02-09 • via Nuitee
M
Marek • couple • pl
8
Pros:

Czysto i cicho

Cons:

Ciasno

2026-02-09 • via Nuitee
L
Lina Bodis • solo_traveller • es
9
A pleasant and well-organised accommodation, ideal for solo travellers and couples.
Pros:

Great location in a quiet area away from traffic, with good parking options nearby. The hotel has a modern, friendly, and calm atmosphere.

Cons:

There was no view from the room, and it could have been a little larger.

2026-02-08 • via Nuitee
M
Magdalena Sophie • couple • at
10
2026-01-31 • via Nuitee
N
Nikolai • couple • fi
9
Very nice indeed!
Pros:

Good, quiet location. Very nice, modern rooms, powerful air-con. Free juice + coffee all day. Jacuzzi on the roof!

Cons:

Sliding bathroom door VERY heavy.

2026-01-31 • via Nuitee
E
Enid • couple • gb
9
Good hotel
Pros:

The hotel is situated in an excellent position within easy access to to shops, restaurants and the harbour, it is also quiet being in a pedestrian street. The staff were very helpful

Cons:

We found the bed too firm

2026-01-30 • via Nuitee
S
Sainz • solo_traveller • es
9
Pros:

La ubicación, la limpieza, el área de café y el jacuzzi. También la cercanía a la zona gratuita de aparcamiento

Cons:

Todo estaba genial

2026-01-29 • via Nuitee
P
Pabla • couple • es
9
Pros:

Está muy cerca del centro. Zona tranquila.

2026-01-28 • via Nuitee