Palais Jena

Hotels
7.9 (703 reviews)
Route d'Ourika Km 6 , Marrakech , ma

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Friendly Staff
Comfortable Rooms
Cons:
Dirty Facilities
Poor Breakfast

Categories

Cleanliness
7.23
Several reviews mention a dirty hotel and unclean bathrooms.
Service
8.7
Staff are generally polite and helpful across various reviews.
Location
7.74
Location is described as inconvenient, being far from the city center.
Room Quality
8.19
Mixed feelings; some rooms were noted as dated but comfortable.
Amenities
8.22
Amenities had both positive mentions and criticism, especially concerning the spa.
Value for Money
8.18
Value perceived as low due to previously mentioned issues despite some positive aspects.
Food and Beverage
7.23
Multiple reviews indicate dissatisfaction with breakfast options and quality.
Overall Experience
7.7
Overall mixed experience with several downsides mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 18:33

Property Description

Luxurious Accommodation
Palace Jena, nestled in Marrakech, offers a lavish stay with an outdoor pool, free parking, and a serene garden. The 4-star hotel boasts a concierge service, tour desk, and a 24-hour front desk for your convenience.

Elegant Rooms with Modern Amenities
Each room at Palace Jena is tastefully designed with a desk, flat-screen TV, air conditioning, and a private bathroom with premium toiletries. Some rooms even feature a charming terrace for a relaxing retreat.

Culinary Delights and Diverse Dining
Indulge in a culinary journey at the hotel's restaurant offering a fusion of French, Italian, and Moroccan cuisine. Special dietary needs are catered to with vegetarian, halal, and vegan options available.

Book your stay at Palace Jena for an unforgettable blend of luxury and comfort.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 703 reviews
Cleanliness: 7.23
Service: 8.7
Location: 7.74
Room Quality: 8.19
Amenities: 8.22
Value for Money: 8.18
Food and Beverage: 7.23
Overall Experience: 7.7
H
Habchi • solo_traveller • de
10
2026-07-11 • via Nuitee
H
Hannana • solo_traveller • ma
10
Moi laila très satisfait pour les services
Pros:

Service très bien super

2026-07-11 • via Nuitee
Y
Youssef • couple • fr
10
Parfait et reposant
Pros:

Je suis ravie de mon séjour dans cet établissement. Toute l’équipe a été très professionnelle, accueillante et à l’écoute. Les prestations étaient parfaitement conformes à ce qui était annoncé sur le site. Un grand merci à l’ensemble du personnel pour leur gentillesse et la qualité de leur travail. Je recommande cet établissement sans hésitation.

2026-07-10 • via Nuitee
N
Nassira Petit • couple • ma
10
Pros:

La gentillesse l’accueil le lieu la chambre tout est parfait

Cons:

Rien c est top top

2026-07-10 • via Nuitee
M
Malika • solo_traveller • ma
1
C est un hotel de 4 * qui ne mérite même pas 2*
Pros:

Seul l emplacement hors la ville mais pas de parking aménagé pour les voitures

Cons:

La nuit du samedi au dimanche sans eau ni chaude ni froide dans tout l hotel jusqu a 11h30 du dimanche l heure de quitter les lieux

2026-02-24 • via Nuitee
A
Amine • solo_traveller • ma
9
Pros:

L'accueil et la gentillesse des employés

Cons:

Rien
Tout était au niveau

2026-02-11 • via Nuitee
U
Ullah • solo_traveller • gb
8
2026-01-30 • via Nuitee
A
Ayesha • solo_traveller • gb
8
Pros:

A bit far away from madinah but lovely otherwise

2026-01-27 • via Nuitee
Z
Zainab • solo_traveller • ma
1
2026-01-26 • via Nuitee
P
Parfait • couple • fr
3
2026-01-25 • via Nuitee
A
Audrey • couple • fr
9
Pros:

Bel établissement propre et le personnel est très agréable et réactif.

2026-01-22 • via Nuitee
T
Taran • couple • gb
6
Decent hotel but location is not ideal
Pros:

Very friendly staff

Cons:

Hotel location is not ideal, it sits outside Marrakesh city so yellow taxis cannot be hailed and private taxis charge extortionate rates. There are no shops, supermarkets or decent restaurants within walking distance. This would have been fine if not for the horrible hotel food. Also breakfast was not good and was repeated every single day during our stay.

2026-01-21 • via Nuitee
S
Samadou • couple • bj
2
2026-01-20 • via Nuitee
R
Rachid • solo_traveller • nl
6
2026-01-20 • via Nuitee
A
Aurelie • solo_traveller • sa
5
Disapointing.
Pros:

The garden was amazing.

Cons:

The reception staff were not helpful in assisting me with a taxi to the airport. After waiting for 30 minutes without any support, I had to download a ride-hailing app myself. Additionally, the breakfast experience was disappointing — most items were dry, and the Moroccan tea was consistently cold.

2026-01-20 • via Nuitee
S
Salomé • couple • fr
1
2026-01-20 • via Nuitee
S
Salomé • family_with_children • fr
1
2026-01-20 • via Nuitee
A
Azzadine • family_with_children • ma
9
Pros:

Je recommande vivement

2026-01-19 • via Nuitee
T
tarik • couple • ma
9
2026-01-19 • via Nuitee
I
Ilham • solo_traveller • ma
9
Merci à toute l’équipe pour la qualité du travail dans la joie et la bonne hummeur
Pros:

L’accueil chaleureux du personnel

Cons:

Rien à signaler

2026-01-19 • via Nuitee