Palace Jena

Hotels
7.9 (693 reviews)
Route d'Ourika Km 6 , Marrakech , ma

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly Staff
Comfortable Rooms
Cons:
Dirty Facilities
Poor Breakfast

Categories

Cleanliness
7.23
Several reviews mention a dirty hotel and unclean bathrooms.
Service
8.7
Staff are generally polite and helpful across various reviews.
Location
7.74
Location is described as inconvenient, being far from the city center.
Room Quality
8.19
Mixed feelings; some rooms were noted as dated but comfortable.
Amenities
8.22
Amenities had both positive mentions and criticism, especially concerning the spa.
Value for Money
8.18
Value perceived as low due to previously mentioned issues despite some positive aspects.
Food and Beverage
7.23
Multiple reviews indicate dissatisfaction with breakfast options and quality.
Overall Experience
7.7
Overall mixed experience with several downsides mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 18:33

Property Description

Luxurious Accommodation
Palace Jena, nestled in Marrakech, offers a lavish stay with an outdoor pool, free parking, and a serene garden. The 4-star hotel boasts a concierge service, tour desk, and a 24-hour front desk for your convenience.

Elegant Rooms with Modern Amenities
Each room at Palace Jena is tastefully designed with a desk, flat-screen TV, air conditioning, and a private bathroom with premium toiletries. Some rooms even feature a charming terrace for a relaxing retreat.

Culinary Delights and Diverse Dining
Indulge in a culinary journey at the hotel's restaurant offering a fusion of French, Italian, and Moroccan cuisine. Special dietary needs are catered to with vegetarian, halal, and vegan options available.

Book your stay at Palace Jena for an unforgettable blend of luxury and comfort.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

7.9
Based on 693 reviews
Cleanliness: 7.23
Service: 8.7
Location: 7.74
Room Quality: 8.19
Amenities: 8.22
Value for Money: 8.18
Food and Beverage: 7.23
Overall Experience: 7.7
A
Amine • solo_traveller • ma
9
Pros:

L'accueil et la gentillesse des employés

Cons:

Rien
Tout était au niveau

2026-02-11 • via Nuitee
U
Ullah • solo_traveller • gb
8
2026-01-30 • via Nuitee
A
Ayesha • solo_traveller • gb
8
Pros:

A bit far away from madinah but lovely otherwise

2026-01-27 • via Nuitee
Z
Zainab • solo_traveller • ma
1
2026-01-26 • via Nuitee
P
Parfait • couple • fr
3
2026-01-25 • via Nuitee
A
Audrey • couple • fr
9
Pros:

Bel établissement propre et le personnel est très agréable et réactif.

2026-01-22 • via Nuitee
T
Taran • couple • gb
6
Decent hotel but location is not ideal
Pros:

Very friendly staff

Cons:

Hotel location is not ideal, it sits outside Marrakesh city so yellow taxis cannot be hailed and private taxis charge extortionate rates. There are no shops, supermarkets or decent restaurants within walking distance. This would have been fine if not for the horrible hotel food. Also breakfast was not good and was repeated every single day during our stay.

2026-01-21 • via Nuitee
S
Salomé • family_with_children • fr
1
2026-01-20 • via Nuitee
R
Rachid • solo_traveller • nl
6
2026-01-20 • via Nuitee
S
Samadou • couple • bj
2
2026-01-20 • via Nuitee
A
Aurelie • solo_traveller • sa
5
Disapointing.
Pros:

The garden was amazing.

Cons:

The reception staff were not helpful in assisting me with a taxi to the airport. After waiting for 30 minutes without any support, I had to download a ride-hailing app myself. Additionally, the breakfast experience was disappointing — most items were dry, and the Moroccan tea was consistently cold.

2026-01-20 • via Nuitee
S
Salomé • couple • fr
1
2026-01-20 • via Nuitee
A
Azzadine • family_with_children • ma
9
Pros:

Je recommande vivement

2026-01-19 • via Nuitee
K
Kaoutar • family_with_children • fr
10
2026-01-19 • via Nuitee
I
Ilham • solo_traveller • ma
9
Merci à toute l’équipe pour la qualité du travail dans la joie et la bonne hummeur
Pros:

L’accueil chaleureux du personnel

Cons:

Rien à signaler

2026-01-19 • via Nuitee
T
tarik • couple • ma
9
2026-01-19 • via Nuitee
J
Jacques • couple • fr
8
2026-01-09 • via Nuitee
D
Dora • solo_traveller • fr
5
Mauvaise experience
Pros:

La gentillesse personnel petit dejeuner

Cons:

Hotel très vieux.
Sale.
Sale de bain sale.
Ne merite pas ses 4* ou 3* car sur booking c’est 4* et sur place 3*.
Petit dejeuner tres pauvre.

2026-01-09 • via Nuitee
M
Mohamed Karim • couple • us
9
2026-01-08 • via Nuitee
H
Heidrun • couple • dk
5
Das Hotel hatte bessere Zeiten!
Pros:

Das schöne Hotel hatte bestimmt bessere Tage. es ist leider etwas heruntergekommen und ist schlecht gemanaget. schöner garten, überraschend gutes Frühstück!

Cons:

Hammam/Spa hat anscheinend keine fixen angestellten und es war höchst kompliziert eine massage und pediküre zu organisieren. wir hatten das hotel wegen des wellnessbereichs gebucht und waren sehr enttäuscht.

2026-01-03 • via Nuitee