Hotel Arbis

Hotels
7.4 (123 reviews)
36 Boulevard Carmen Serdan , Puebla , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Room service
Family rooms
Pets allowed
Luggage storage
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Concierge service
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Comfortable beds
Cons:
Poor service management
Inadequate water supply
Limited Wi-Fi and breakfast options

Categories

Cleanliness
7.26
Mixed feedback on cleanliness; mentioned being clean but issues with water and overall maintenance.
Service
8.03
Some negative experiences regarding service; however, some guests noted helpful staff.
Location
8.27
Location was praised, providing convenience and tranquility.
Room Quality
6.72
Various complaints on room comfort and maintenance; issues with cold temperatures and poor water pressure.
Amenities
6.75
Limited amenities reported; several complaints about Wi-Fi and breakfast offerings.
Value for Money
8.71
Value for money was appreciated by several guests, especially regarding bed comfort.
Food and Beverage
5.76
Significant dissatisfaction with breakfast and food options; many guests reported this as a shortcoming.
Overall Experience
7.73
Overall experience was mixed; some enjoyed their stay while others had notable grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:57

Property Description

Convenient Location
Hotel Arbis, located in Puebla, offers a prime spot just a few kilometers away from major attractions like Cuauhtemoc Stadium and Puebla Convention Centre. Guests can easily explore the city with the hotel's proximity to key landmarks.

Comfortable Accommodation
Experience a cozy stay in the well-equipped rooms at Hotel Arbis. Each room features modern amenities such as a flat-screen TV, a private bathroom, and complimentary WiFi. The 24-hour front desk and room service ensure convenience and relaxation throughout your stay.

Non-Smoking Property
For a refreshing and healthy environment, Hotel Arbis is a non-smoking property. Enjoy a clean and pleasant atmosphere during your visit to Puebla, just a short distance from Acropolis Puebla and Biblioteca Palafoxiana.

Book your stay at Hotel Arbis now for a delightful and hassle-free experience in Puebla!

Important information:

“Children under 3 years old stay free of charge. Children aged 3 and above are charged as additional guests.”Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 8 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.4
Based on 123 reviews
Cleanliness: 7.26
Service: 8.03
Location: 8.27
Room Quality: 6.72
Amenities: 6.75
Value for Money: 8.71
Food and Beverage: 5.76
Overall Experience: 7.73
G
Georges • couple • it
8
2026-03-09 • via Nuitee
J
José Manuel • family_with_children • mx
7
2026-03-07 • via Nuitee
B
Brian • family_with_children • ar
7
Pros:

El desayuno

2026-03-05 • via Nuitee
O
OSWALDO • family_with_children • mx
7
Pros:

Para el precio está muy bien, sin queja alguna.

Cons:

Todo bien

2026-03-05 • via Nuitee
G
Gilberto Juarez • family_with_children • mx
8
Pros:

La atención del personal

Cons:

No sé si para todas las habitaciones, pero al menos en la mía no pusieron jabón ni shampoo

2026-02-26 • via Nuitee
L
Luis • solo_traveller • mx
6
Un hotel para ir de paso, de trabajo, más no para vacacionar
Pros:

Me queda cerca de la oficina

Cons:

El ruido del tren. Persianas/cortinas que dejan pasar la luz externa

2026-02-24 • via Nuitee
R
Rosas • family_with_children • mx
9
2026-02-24 • via Nuitee
M
Mario Alberto • family_with_children • mx
8
Pros:

Limpio
Desayuno basto

Cons:

Estuve por poco tiempo

2026-02-12 • via Nuitee
M
Mario Alberto • family_with_children • mx
8
Pros:

Desayuno basto

Cons:

Sin comentarios

2026-02-12 • via Nuitee
D
Darkanco Anco • family_with_children • mx
10
2026-02-08 • via Nuitee
J
Jose Manuel • family_with_children • mx
4
Buen hotel para descansar y seguir tu viaje, cuidado con las sabanas chequen que esten limpias.
Pros:

Nos ofrecieron una habitacion con un pequeño cambio de costo en planta baja para no subir al 3er piso con todas las maletas , no tiene elevador. Personal amable, el hotel esta a unos metros del eje de salida de Puebla. Excelente para dormir comodo y seguir tu camino. Desyuno incluido muy basico pero aceptable.

Cons:

Las sabanas estaban manchadas (pero asi asquerosas), fui a recepcion y me iban a cambiar a otra habiatacion pero igual en 3er piso(no hay elevador) y pues les dije que solo me dieran sabanas limpias y yo las cambiaba. Me las dieron y estaban igual de asquerosas. Dormi sin sabanas mejor.

2026-01-30 • via Nuitee
M
Mayorga • family_with_children • mx
9
Pros:

Camas cómodas, con suficientes cobijas,

Cons:

El estacionamiento pequeño, sujeto a disponibilidad.

2026-01-29 • via Nuitee
S
Santiago cristobal • family_with_children • mx
9
Confortable
Pros:

Regular

2026-01-25 • via Nuitee
J
Jose Alfredo • family_with_children • mx
1
Pésimo, cuarto sin agua, personal pésimo en amabilidad, cero desayuno
Pros:

Desayuno pésimo, no había nada. Ni jamón ni pan. Para que anuncian eso si no cumplen.

Cons:

Cero amabilidad, todo el personal nada amable. De entrada, antes de saludar la recepcionista me dice, no veo ningún niño, a lo que le digo que la página marca niños hasta los 17 años.

2026-01-20 • via Nuitee
M
Madai • solo_traveller • mx
8
Pros:

El agua caliente

Cons:

Estaba sucio debajo de la cama

2026-01-19 • via Nuitee
M
Miguel • couple • mx
7
Buen lugar para ir a dormir
Pros:

Me agrado que túviera destino incluído y me los waffles

Cons:

El ruido del tren

2026-01-19 • via Nuitee
C
Crisoforo Arturo • family_with_children • mx
1
Es un hotel de paso, no un hotel 3 estrellas
2026-01-19 • via Nuitee
R
Roberto • solo_traveller • mx
8
Pros:

El precio y que tienen el desayuno gratis

Cons:

El modo de la chica de turno matutino, poco empatica

2026-01-17 • via Nuitee
S
Stefanie • family_with_children • at
7
Billig, aber man merkt den Preis
Pros:

Sehr billig, Frühstück im Preis inkludiert. Coole Aussicht aus dem Zimmer (auf die Bahngleise).

Cons:

WLAN schwach, Schimmel in jedem Zimmer, Waffelmaschine beim Frühstück kaputt.

2026-01-17 • via Nuitee
M
MG • family_with_children • mx
8
2026-01-07 • via Nuitee