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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Allergy-free room
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Reception hall
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Covered parking
Review Highlights
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Property Description
Centrally Located
Grace Hotel, in the heart of Gurgaon, offers easy access to major attractions like MG Road and Qutub Minar.
Comfortable Accommodation
Guests can enjoy free WiFi, room service, and a 24-hour front desk, ensuring a hassle-free stay.
Delicious Dining Options
Indulge in a variety of breakfast options every morning, including buffet, Asian, and halal choices.
Experience convenience and comfort at Grace Hotel. Book your stay now!
This property does not accommodate bachelor(ette) or similar parties.
Location
Guest Reviews
Rooms. Staff. Facilities.
Lighting.
Very welcoming staff, specially thanks to mr yogesh
Great
Shameless People; I cannot say I liked anything about my stay, as most aspects were frustrating and unsatisfactory.
I had a very disappointing stay at this hotel and would not recommend it.
1. There was a pre-wedding event happening at the property which completely ruined my stay. I couldn’t sleep even for a second, and despite requesting the hotel, I had to personally ask the families to stop disturbing other guests.
2. During check-in staff member Ganesh assured me that the issues I faced at another property of theirs would not happen here, and that breakfast would be ready by 7:30 am. Unfortunately, this promise was not kept.
3. I ordered a simple dinner around 8:00 pm. Three different people called to confirm my order, and one mentioned it would take at least an hour due to the pre-wedding event. I had to raise my voice to get my dinner delivered within 10 minutes — which makes me question the quality and authenticity of the food preparation.
4. The next morning, I tried to order breakfast before checkout, but Aditya informed me the kitchen opens only at 8:00 am — the same time I had to check out. I had to order from Blinkit instead, and even then, no hotel staff were courteous enough to deliver the package to my room. Aditya was roaming around but did not assist at all.
5. At checkout, I requested that my dinner charges be waived since breakfast was not provided, but Aditya insisted I wait for breakfast even though I was standing at the reception ready to leave. Ultimately, the dinner charges were not waived. I was charged ₹2400 for the room and almost ₹600 for dinner, which is completely unjustified considering the poor service and inattentive staff.
6. To add to the frustration, Arvind, one of their Limewood chain managers, had asked me back in October 2025 to delete my review on Booking.com, assuring me that I would never face issues at any of their properties again and that I would receive a discount on my next stay. He never picked up my calls, never offered any discount, and this stay was just as horrible, disgusting, and completely dissatisfying as the last one.
friendly staff and comfortable
Its osm place to stay
Awesome stay
Stay was really really comfortable and check-in was a very easy process. Staff here was really helpful esp Ganesh at reception was very kind and super helpful. Room was very neat and clean, in fact entire property is very tidy.
Location of the property is great as its easily accessible from the main road and locality is very safe..
Nothing
Reception
Way of speaking
No sense of responsibility
Asking for additional money upfront
Treating booking.com customer with negativity
Gave my reserved booking room to walk in customer forr extra money
Best place ever for couple
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