Lancaster Hotel Manila

If you just need a place to sleep then this hotel is good enough

2 tv remotes - both did not work! when fixed, only 3 local channels. thermostat did not work! bathroom fan did not work!. furniture looks old & filthy. roaches in the bathroom & sleeping area! staff only works 9am to 9pm & front desk does not answer even during work hours!

Staff were amazing and very accommodating, the facility it’s self is under construction

Room was filthy. Staff advised they are under renovation, they should closed and open after the renovation. Also no hot water and I was advised that the maintenance is only until 7 pm. I demanded to be transferred to another room, they send a maintenance personnel and reset the water heater. Staff are accommodating specially the security personnel.

Hope there is food or resto

ROOM SERVICE STAFFS ARE REALLY FRIENDLY... BUT FOR MORE THAN 3 DAYS THERE WAS NO BEER WHEN EVERY TIME I CALL FOR A BEER.I HAVE TO GO DOWNSTAIRS AND DRINK IN THE RESTAURANT BUT NOT ALLOWED TO TAKE IT TO THE ROOM.. ..
ROOM WINDOWS ARE REALLY DIRTY THAT YOU CANNOT SEE OUT SIDE VIEW..
BUT ALL THE STAFFS ARE REALLY FRIENDLY..

Very noisy, Bad smell from smoke , Staff unhospitality, Not recommend for anyone!!!

Not happy with stay at Lancaster Hotel. Curtains are dirty and dusty,

Kitchenware and the kitchenette was very useful. Staff is attentive and nice. We enjoyed our stay

Secure with great breakfast and services , even we arrived late the staff are accommodating but their is an initial deposit upon check in and it is refundable

Too many requirements agreements that you have to sign, when checking in and then they inventory all items in your room and you sign a document that if they are missing or damaged you pay an huge amount of money before checking out.

Did not like the attitude of bad customer service. But all the service peopple were very nice. Its just the hotel policy that is bad. To my taste. I will not stay here again.

Everything is ok except that the wifi is no good. The reception said I need to pay for better connection. This is absurd!

Very dated and has musky smell and aircon dripping right on the bed. Lower floor toilet had a small roach .

Excelent but no wifi connection

Although the staff were very friendly the room was very dirty and looked loke it had not been cleaned. The plates were chipped and there was a broken faucet in the bathroom. This, however, was immediately fixed.
Breakfast was disappointing although the coffee was good and bread was ample.
The staff were super efficient so it's a pity that the condition of the hotel was so poor

The property is fairly affordable for it's location, basically all of the staffs are pretty nice. But there are some small issues when I was in the hotel:
1. The toilet room accidentally locked on my 3rd day after I am going back from work. Probably the cleaner accidentally locked it. Lucky I am not in a rush, thus need to wait for the Maintenance people to open it.
2. Please make sure you don't open and close the door too quickly. The door can be opened from outside (it's the case for my room) if it happens. Leave the door open for 2-3 seconds and then close it.
3. Refrigerator is not working.

Comfortable room, windows were very dirty could hardly see the view the breaker for the hot water would go off all the time a real problem when trying to have a warm shower. Did not have extra pillows the first night.

It was very clean and the attendants are very helpful.

Smelly, outdated facilities, doesnt clean the hallway over all terrible hotel. Hotel staff are excellent and walking distance to mall and public transport.

you have to ask for a lot of things. and a you will miss a lot of things you get from other hotels of the same price or cheaper.