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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Terrace
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Family rooms
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Luggage storage
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Safety deposit box
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Tour desk
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Car hire
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Authentic Mexican-Style Decor
Hotel Cielo offers charming rooms with colourful local décor and tiled floors, just steps away from Playa del Carmen Beach. Each room includes free Wi-Fi, cable TV, and a safe. Some rooms even feature a balcony with stunning sea views.
Carboncitos Bar-Restaurant
Indulge in authentic Mexican cuisine at Carboncitos, the hotel's on-site bar-restaurant. From fresh guacamole to savory steak and seafood dishes, guests can savor a taste of Mexico without leaving the hotel premises.
Convenient Location
Situated a stone's throw away from Fifth Avenue, guests have easy access to a variety of shops, restaurants, and bars. The hotel is also in close proximity to Nuestra Señora del Carmen Church and the ADO Bus Station, making it a convenient choice for travelers.
Book your stay at Hotel Cielo now to experience the vibrant culture and warm hospitality of Playa del Carmen!
Please note that a small refundable deposit is payable for beach towels.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
Location
Guest Reviews
The staff were exceptional. The location is 50 ft off 5th Avenue where all the shopping, souvenirs, clothes bars and restaurants are located. There's a 7-Eleven directly across from the hotel. And the restaurant below the hotel is excellent..and 1/2 block from the beach.
I liked that if you've been to the beach and your feet are sandy, they have a place at the entrance you can wash them off before you enter the hotel & your room.
Room was smaller than expected. However, since I was alone had I asked for a full size bed, there would have been a lot more space than there was with a king size bed that I had requested.
My room had 3 bay windows, however they looked out into the hallway with people passing by so you had to keep the blinds closed at all times for any privacy.
They do have rooms with other views and they have a few with balconies I just was not able to get one when I reserved a room.
Ubicacion
La seguridad , no hay una puerta de seguridad . Solo esta el de recepción. Y algo que me paso fui amenazado por delincuentes.. y nunca puedo señalar al hotel o a sus trabajadores. Pero sabían en que habitación estaba y mi nombre y el hotel como se llamaba . Tuve q dejar mis cosas y salir y nunca mas volver . Espero que el responsable de la seguridad de sus huésped en ese hotel tome conciencia ps yo nunca mas volveré allí. Gracias
L'hôtel typique
Emplacement central
Grande chambre
La musique toute la nuit a côté
We love this hotel. It’s centrally located on 5th avenue where the actions are, and it’s so close to ferry station. It’s very beautiful and rustic colonial style with a lovey balcony can over look partial of the sea, we love it. Very clean and the bed and strong AC made this hotel stands out. The restaurant below has great drinks and great food. We will stay here again.
Because it’s a traditional 3-4 story building, there’s no elevators so older people have to watch the steps and stairs, especially in the night.
Absolutely everything! Beautiful rustic boutique hotel with traditional flavour, amazing sea view from our room's balcony and spacious rooftop terrace, clean and tidy, super friendly staff and the restaurant with a bar on the ground floor. Thank you for making our stay so comfy and memorable. We wiill surely stay there again !!
Muy limpio, excelente atención
Near to “La Quinta Avenida” like 3 minutes walking from the beach, a lot of places to eat around, 5 minutes from the ADO station (turística)
Everything was perfect the only thing that I can advise is the noise to us it was not a problem but if you can’t sleep with noise this is not for you, but if you don’t care every night you can watch from the balcony some performance since there is a restaurant under. (Was so cool seen Mayas, local dance and musicians) WiFi is slow but your in vacation so disconnect but if you need it for work best hours is early in the morning !!
And you must try the local food from the restaurant underneath the staff is incredibly kind and the chefs food is to die for.
Comfortable bed, having both AC and ceiling fan was good as it is quite humid, the WiFi is good and the room and bathroom clean, and a very good central location for those who want to be right in the midst of it all.
A fridge would have been handy to keep drinks cold, I hadn’t realized how lively the area was (not the hotels fault), curtains didn’t cover the whole of window.
Very comfortable beds, clean and spacious rooms. Location is excellent for walking purposes but street noise can be a little loud. The noise was expected for the area. We had a very nice host who hooked us up with some spicy salsas.
N/A
It's in the center
Basic in every possible way. Absolutely nothing special about it. I wouldn't stay there again
I liked everything
I would start with location which is fantastic. It is directly located on 5th avenue, just 2min from nice part of beach in Playa. This was for us important point due to gistic with kids. Just in front of hotel is 7-eleven opened 24h offering all basic things needed. Ferry marina is just 5min walking distance, which makes easier organisation to go to Cozumel island.
Hotel is typical mexican stile building, let us felt to live in mexican house, what we liked. Since we had double bedroom, room itself was really comfortable. Sink is placed in sleeping part of the room, and we found it sympathic. Toilet and shower are as well comfortable. Tiles on the floor are as well made in local stile. They are not slipery at all, and it made a nice difference to us.
Another important thing is safety. We have read different kind of reviews and we have had higher attention as we did not want to have any uncomfortable situation duriong our vacation. We felt in hotel very safe and comfortable, as the hotel stuff has shown us trustable attidude and we have built up good relationship.
Safety box is available in the room upon request.
We have got the towel cards and we have used hotel towels for time on beach. We have taken the towels every morning and have returned them in the evening.
Stuff speaks good english and helped us with any logistic issue we had.
Hotel does not have it’s own loundry, but there is good loundry service available just 3min walking distance from hotel. This helps to save on luggage quantity and weight.
We have used hotel’s offer for transportation from Cancun airport and back. It was 100$ for each direction for 7 persons transportation. Hotel made booking with local transportaion company and it worked all well as described.
We have choosen economical room without balcony, and this was the only thing we have not tought about. Room was placed in building corner where windows were looking to the are in front of the room, and natural air circulation is not optimal, but with fan and air-condition installed in the room, this was compensated. Swimming suites and other clothes were possible to let be dried on open roof top balcony.
The staff was helpful..we had a leak in our bathroom and they comped us a free meal
The hotel is next to night clubs that play blaring music until 3-4am and we couldn't get a decent nights sleep
Perfect location, friendly staff and efficient cleanings
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Excellent service althroughout. Definitely prime location for a budget. Perfect for solo travelers and couples. Restaurant on the ground floor also had the best chilaquiles I've had in a while.
It didn't bother me, but some people may find that the noise from the street or ground level would be a disturbance.
There is staff 24/7 at the reception to help, they're super nice and very helpful.
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