Pacha Tulum Boutique Hotel

Hotels
8.7 (685 reviews)
Avenida Norte Coba, frente a super San Francisco, un costado del Oxxo , Tulum , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Noise issues
Lack of breakfast
Inadequate kitchen utensils

Categories

Cleanliness
8.28
Some comments indicated issues with noise and moisture, affecting the overall perception.
Service
9.25
The staff was frequently described as friendly, helpful, and attentive.
Location
9.29
Many reviews highlighted the convenient and attractive location of the hotel.
Room Quality
8.74
Most rooms were deemed spacious and comfortable, despite some soundproofing complaints.
Amenities
8.27
Several amenities were mentioned as lacking, including more kitchen utilities.
Value for Money
8.73
Guests noted a good price for the services offered, despite some concerns about breakfast.
Food and Beverage
8.28
Lack of breakfast service impacted the perceived value.
Overall Experience
8.75
Overall satisfaction was generally high, with room for improvement in certain areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:44

Property Description

Luxury Oasis in Tulum

Located just 500 meters from Tulum center, Poolside Relaxation awaits at Pacha Tulum. Guests can enjoy a refreshing dip in the pool or unwind in the garden cafeteria. Free WiFi and 24-hour reception ensure a seamless stay, while free public parking adds convenience.

Indulge in a variety of breakfast options, from Customized Morning Delights to energize your day. Explore the region with Guided Tours or dive into adventure with organized cenote diving activities.

Only a short drive from Cancun International Airport, Pacha Tulum offers a Convenient Escape with shuttle services available. Book now for an unforgettable experience in Tulum.

Important information:

Please note that American Express is not accepted.

Guests are welcome to pay in cash at check-in, dollars or pesos. When paying by credit card, there will be an added fee of 5% to the total amount.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 685 reviews
Cleanliness: 8.28
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 8.75
J
James • solo_traveller • us
10
2026-07-24 • via Nuitee
B
Bogdan • couple • ro
5
Cons:

Departe de ADO si de centru

2026-07-22 • via Nuitee
M
Maria Guadalupe • couple • es
10
Pros:

Habitación en excelente ubicación a pocos minutos del centro y de las playas. El personal super amable cualquier duda te ayudaban y además el lugar estaba limpio en todo momento.

2026-07-20 • via Nuitee
S
Sarai • solo_traveller • mx
10
Pros:

Area de piscina, jardines y habitación

Cons:

Todo me pareció genial

2026-07-16 • via Nuitee
R
RafaelDCReis • solo_traveller • br
7
Pros:

Quarto

Cons:

Acesso

2026-07-16 • via Nuitee
D
Delphine • solo_traveller • fr
9
Pros:

Hôtel super bien situé, à 2km des ruines.
Très charmant, accueil très sympathique et beaucoup de conseils sur les visites à prévoir.
Chambre confortable.

Cons:

Forte odeur d'humidité, dommage
Sinon tout était parfait.

2026-07-14 • via Nuitee
R
Roger • solo_traveller • ch
10
Pros:

Zimmer + Service waren top, ich kam nach Mitternacht an.

Cons:

Nichts

2026-07-13 • via Nuitee
L
Louiez • solo_traveller • de
9
2026-07-12 • via Nuitee
S
Stephanie • solo_traveller • fr
8
Pros:

L'emplacement, le cadre de l'hôtel, la piscine

Cons:

La chambre avait une odeur de renfermer et l'extérieur de l'hôtel hyper bruyant a cause de travaux

2026-07-10 • via Nuitee
J
James • couple • au
8
Good location and facilities, comfortable, and value for money - an oasis in the hustle and bustle of Tulum.
Pros:

The location was great for what we needed to do for the week we were there - close to our bank, the government offices, and a short walk into town. The shower was large with good hot water and water pressure.

The room (president’s suite) was large and had a private rooftop terrace with a plunge pool. The main pool was also very good, hidden away in a jungle setting in the courtyard, clean and cool.

The large bed was comfortable and there were coffee facilities and an Oxxo store right next door, which was very convenient.

Cons:

Overall the room was a bit spartan-like; concrete walls and floors with little in the way of soft furnishings - rugs or wall hangings - to soften the look & feel of the room.

It had hanging space and shelves for clothes but it was all open rather than having cupboard doors and drawers. The bathroom did not have any hanging space (for towels or clothes) nor shelves other than around the sink.

There was a sofa and coffee table but no workspace or dining table- minor point but I would have liked somewhere to set up my laptop.

2026-07-09 • via Nuitee
D
Di Gabriele • solo_traveller • it
9
Pros:

Lo staff accogliente e disponibile. Posizione non lontana dal centro. Stanze grandi e silenziose.

Cons:

La mancanza della colazione

2026-07-07 • via Nuitee
F
Farias • solo_traveller • cl
10
Pros:

Excelente todo. La atención de las personas que atienden increíble.

2026-07-04 • via Nuitee
C
Cesar • couple • co
10
2026-07-02 • via Nuitee
H
Hipolito Oliva • solo_traveller • mx
10
2026-06-28 • via Nuitee
T
Terje • solo_traveller • tr
10
2026-06-21 • via Nuitee
G
GILLES • couple • fr
7
Une très bonne pause dans un hôtel bien situé malgré l’absence d’un véritable second lit.
Pros:

Excellent accueil avec une petite aide pour les bagages à l’arrivée ça c’est vraiment le plus très sympathique et l’impression de documents à la demande

Cons:

Malgré le nom sympathique de suite présidentielle, je pense qu’ils se sont tous abstenus de venir, car le lit d’appoint était épouvantable au niveau du dos.

2026-06-18 • via Nuitee
A
Angelina • solo_traveller • us
8
2026-06-15 • via Nuitee
K
Kesara • family_with_children • us
10
Best stay in Tulum!
Pros:

Everything. The front office staff is world class! Daniella, Areli, and Henry are just amazing. They gave us directions, saved money on our casa tortuga Cenote tour, helped our kids.
They have 2 cute cats that stay away from you. But our kids loved playing with them.
Pool is fantastic- has a jungle vibe.
The location is amazing, OXO next door, 711 across the street, 2 supermarkets right across the street.

Cons:

Nothing!

2026-06-15 • via Nuitee
Z
Zsuzsanna • solo_traveller • hu
9
The courtyard is like a dream, my room was tidy and decorated fashionably . The host Daniela made my stay even more memo
2026-06-14 • via Nuitee
V
Villalobos Gonzalez • solo_traveller • ar
8
Pros:

Las instalaciones y la atención los concerjes muy atentos y asesoran muy bien Excelente el jardín y la piscina buena y limpia

2026-06-13 • via Nuitee